Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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Phaser 5400 Laser Printer Service Guide 63
RAP 11 Error Code E2-12: Tray 2 Jam
Open Tray 2
Error Code E2-13: Tray 3 Jam
Open Tray 3
There is a paper jam between a 500-Sheet Feeder Assembly and the Registration
Sensor.
Table 31 Paper Jam / Misfeed 500-Sheet Feeder
Troubleshooting Procedure
Step Actions and Questions Yes No
1 PROCEDURE
1. Remove all of the paper from the problem paper tray
and reinstall the paper tray.
2. Enter Diagnostics mode.
3. From the Main Menu, select Test Print / Input Tray /
scroll to the empty paper tray / press [4] to select.
4. Scroll to Print Pattern / press [4] to begin test prints, [0]
to stop.
Does the LCD display a C5 error code?
Go to
Step 2. Go to
RAP 5,
page 50 .
2 Is the paper curled, damaged or damp? Replace with
fresh, dry
paper. Go to
Step 3.
3 Is the paper size within specifications? Go to
Step 4. Replace with
paper within
size specs.
4 PROBLEM TRAY REPLACEMENT
1. Remove problem paper tray and install Tray 1 into the
problem feeder.
2. Enter Diagnostics mode.
3. From the Main Menu, select Test Print / Print Pattern /
press [4] to start test prints, [0] to stop.
4. Print approximately twenty prints from the problem
feeder.
Does the LCD display an E2-1 error code?
Go to
Step 5. Replace the
defective
Tray
Assembly.
[PL 2.1,
page 386 /
PL 2.2,
page 388 ].
5 PROBLEM TRAY FEED ROLLER
1. Remove Tray 1 from problem feeder.
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Main
Motor / press [4] to start motor, [0] to stop.
4. Scroll to Tray 2 or Tray 3 Feed Sol / press [4].
5. Observe the problem tray feed rollers.
Do the feed rollers rotate one complete turn?
Go to
Step 7. Go to
Step 6.
6 “NO” FROM STEP 5 ABOVE
1. Remove the Left Cover [RRP 11.3, page 330 ] of the
500-Sheet Feeder.
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Turn
Roll Clutch / press [4]
Is the Feeder Motor rotating?
Go to
Step 8. Go to
RAP 65,
page 167 .