Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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Phaser 5400 Laser Printer Service Guide 181
RAP 71 Blank Prints
No visible image anywhere on the output print.
Figure 19 Blank Prints
Table 102 Blank Prints Troubleshooting Procedure
Step Actions and Questions Yes No
1 INITIAL ACTIONS
■
Inspect the printer paper path for items such as
staples, paper clips, paper scraps and/or other debris.
■
Check the installation of the Print Cartridge.
■
Check that the Print Cartridge ground contact points
are clean.
■
Ensure there are no obstructions in the Laser path.
■
Ensure the blank prints are not the result of multi-sheet
feeds.
2 TEST PRINTS
1. Enter Diagnostics mode.
2. From the Main Menu, select Test Print / Print Pattern /
press [4] to start, [0] to stop.
3. Run at least five test prints.
Are the test prints blank?
Go to
Step 4. Go to
Step 3.
3 “NO” FROM STEP 2 ABOVE
1. Switch printer power OFF to exit Diagnostics mode.
2. Switch printer power ON to enter normal operational
mode.
3. Press [1] or [5] to scroll to Menus / Print Menu, then
press [2] or [6] to scroll to Print Menu / Config Sheet,
press [4].
Is the Configuration Sheet blank?
Remove and
reseat the
System
Controller
Board. If the
problem
persists,
replace the
System
Controller
Board
[RRP 8.1,
page 305 ].
The problem
appears to
be with the
host
computer or
the cables. If
the problem
persists,
replace the
System
Controller
Board
[RRP 8.1,
page 305 ].