Xerox 5400N - Phaser B/W Laser Printer, Service Quick Reference Manual

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82 Phaser 5400 Laser Printer Service Guide
RAP 20 Error Code E7-1: Duplex Jam
Open Rear Cover
There is a paper jam between the Exit Assembly and the Duplex Sensor.
Table 40 Error Code E7: Duplex Jam Troubleshooting Procedure
Step Actions and Questions Yes No
1 PAPER PATH
Open the printer and check for paper or other
obstructions in the paper path.
Is the printer free of jammed paper, paper scraps,
or other obstructions?
Go to
Step 2. Clear all
jammed
paper, paper
scraps, and
obstructions
from the
printer.
2 DUPLEX TEST PRINTS
1. Enter Diagnostics mode.
2. From the Main Menu, select Test Print / Duplex / On /
press [4].
3. Scroll to Print Pattern / press [4] to start, [0] to stop.
4. Run approximately 20 Duplex test prints.
Does the error code reappear?
Go to
Step 3. Problem
solved.
3 DUPLEX MOTOR LOW
1. Open the Rear Cover and cheat the Rear Cover
Interlock.
2. Enter Diagnostics mode.
3. From the Main Menu, select Component Test / Dup
Motor On Low / press [4].
Do the Duplex Motor and rollers turn smoothly at
low speed?
Go to
Step 4. Replace
Duplex
Assembly
[PL 13.1,
page 426 ].
4 DUPLEX MOTOR HIGH
Scroll to Dup Motor On Hi / press [4].
Do the Duplex Motor and rollers turn smoothly at
high speed?
Go to
Step 5. Replace
Duplex
Assembly
[PL 13.1,
page 426 ].
5
DUPLEX SENSOR TEST
1. Enter Diagnostics mode.
2. From the Main Menu, select Sensor Input / press [4]
to start, [0] to stop.
3. Open the Rear Cover.
4. Actuate and deactuate the Duplex Sensor Actuator.
Does the LCD counter increment each time you
press and release the actuator?
Go to
Step 9. Go to
Step 6.
6 “NO” FROM STEP 5 ABOVE
1. Switch printer power OFF.
2. Remove the Left Side Cover [RRP 1.1, page 250 and
the Print Engine Controller Board Cover [RRP 8.5,
page 310 ].
3. Disconnect P/J19 from the Print Engine Controller
Board.
4. Switch printer power ON.
5. Measure the voltage between P/J19-5 and frame
ground.
Does the voltage m3.3 VDC?
Go to
Step 7. Go to
Step 8.