Xerox 4400N - Phaser B/W Laser Printer Troubleshooting Manual Download | Manualshive

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P h a s e r

™

L a s e r P r i n t e r

4400

Troubleshooting

Guide

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Summary of Contents for 4400N - Phaser B/W Laser Printer

Page 1: ...P h a s e r L a s e r P r i n t e r 4400 Troubleshooting Guide...

Page 2: ...y the Hoefler Type Foundry ITC Avant Guard Gothic ITC Bookman ITC Lubalin Graph ITC Mona Lisa ITC Symbol ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Cor...

Page 3: ...er Jams 4 Preventing jams 5 What causes a paper jam 5 Paper size jam 6 Jam at the tray 7 Jam at the Multi Purpose Tray 10 Jam at the exit 13 Jam at the front 15 Jam at the rear 16 Jam at the stacker 1...

Page 4: ...bottom of the page Print these pages at the printer s front panel Accessing the Help Guide page Access the Help Guide page from the Printable Pages Menu 1 At the front panel scroll to the Printable P...

Page 5: ...Printer 2 Error messages When there is a problem with the printer the front panel display 1 shows the error message Press the i button 2 for more information about the error message and ways to solve...

Page 6: ...through the web and your web browser Launch CentreWare IS From a web browser enter your printer s IP address Select Support Select the Technical Support link to access PhaserSMART For Windows From you...

Page 7: ...er you launch PhaserSMART select the Troubleshooting Guide to help identify your printer s problem If your printer detects a jam error PhaserSMART will point you to a specific solution Otherwise selec...

Page 8: ...press OK 3 Scroll to Print Connection Setup Page and press OK Interactive Documentation CD ROM For network setup and troubleshooting see the Networking section Replacing consumables Interactive Docume...

Page 9: ...t the bottom of the page Print these pages at the printer s front panel Accessing the Diagnosing Print Quality Problems page Access the Diagnosing Print Quality Problems page from the Printable Pages...

Page 10: ...m the paper tray and fan it Also ensure that the paper is correctly loaded in the tray Printable data may not have been received from the computer To test this print a Configuration Page If the Config...

Page 11: ...localized print deletions appearing as bands running across the paper Possible causes and solutions The paper stock may be defective with creases folds etc Replace the paper stock The Print Cartridge...

Page 12: ...e the toner accumulations The Print Cartridge may be defective Replace the Print Cartridge The fuser may be defective Replace the fuser in the Maintenance Kit The Transfer Roll may be defective Replac...

Page 13: ...The image is blurred at the edges Possible causes and solutions The paper stock may be in poor condition Replace the paper stock The paper stock may be damp Replace the paper stock The Print Cartridg...

Page 14: ...n 90 mm 3 54 in Replace the Transfer Roll if the defect occurs every 59 mm 2 32 in Replace the Fuser Assembly if the defect occurs every 94 mm 3 7 in 104 mm 4 10 in Ordering supplies See www xerox com...

Page 15: ...e page 15 Jam at the rear see page 16 Jam at the stacker see page 19 Jam at the envelope feeder see page 21 When there is a paper jam the printer s front panel display 1 shows the jam error message Pr...

Page 16: ...in the Trays and Paper Guide on the Interactive Documentation CD ROM Load paper correctly For proper paper loading instructions see the Loading Trays section in the Trays and Paper Guide on the Intera...

Page 17: ...Make sure that the size menus for the Multi Purpose Tray and the envelope feeder if present are set correctly 2 Go behind the printer squeeze the latch on the upper left corner of the rear cover and p...

Page 18: ...mmed in the printer For additional information access PhaserSMART Jam at the tray Note While the illustrations below show Tray 1 you can also use this procedure for clearing Tray 2 and Tray 3 jams 1 P...

Page 19: ...cover all the way until it stops 4 Slowly pull out the print cartridge Note To prevent toner stains place the cartridge on a flat covered surface 5 Check the area where the print cartridge was located...

Page 20: ...he front cover Press the center part of the front cover until it latches into place 8 Re install the paper tray 9 Check the front panel display If the jam has been cleared and all covers are closed th...

Page 21: ...4400 Laser Printer 10 Jam at the Multi Purpose Tray 1 Remove all paper from the Multi Purpose Tray 2 Check the Multi Purpose Tray and remove any jammed paper 3 Close the Multi Purpose Tray P4400 44 P...

Page 22: ...ed then open the front cover all the way until it stops 5 Slowly pull out the print cartridge Note To prevent toner stains place the cartridge on a flat covered surface 6 Check the area where the prin...

Page 23: ...into the printer s guide channels Be sure to push the cartridge all the way into the printer 8 Slowly close the front cover Press the center part of the front cover until it latches into place 9 Open...

Page 24: ...If the jam has been cleared and all covers are closed the front panel should display Processing or Ready If a paper jam message remains there is still paper jammed in the printer For additional inform...

Page 25: ...t to prevent burns 3 Close the printer s rear cover 4 Check the front panel display If the jam has been cleared and all covers are closed the front panel should display Processing or Ready If a paper...

Page 26: ...Paper Jams Phaser 4400 Laser Printer 15 Jam at the front 1 Open the front cover 2 Remove the print cartridge 3 Remove any jammed paper P4400 34 P4400 35 P4400 36...

Page 27: ...l display If the jam has been cleared and all covers are closed the front panel should display Processing or Ready If a paper jam message remains there is still paper jammed in the printer For additio...

Page 28: ...t to touch it to prevent burns 3 Slide the green tabs located to the left and right of the duplex unit inward Pull the duplex unit out of the printer Note how the duplex unit fits into the left and ri...

Page 29: ...rinter 18 5 Remove any jammed paper then close the duplex unit cover 6 Insert the duplex unit into the left and right channels inside the printer 7 Slide the unit in until the green tabs snap into pla...

Page 30: ...the front panel should display Processing or Ready If a paper jam message remains there is still paper jammed in the printer For additional information access PhaserSMART Jam at the stacker 1 Go behi...

Page 31: ...sure that the stacker s spring loaded rear cover is securely closed 5 Close the printer s rear cover 6 Check the front panel display If the jam has been cleared and all covers are closed the front pan...

Page 32: ...Laser Printer 21 Jam at the envelope feeder 1 Remove all envelopes from the envelope feeder 2 Lift slightly on the envelope feeder and pull it out from the printer 3 Close the Multi Purpose Tray P440...

Page 33: ...r all the way until it stops 5 Slowly pull out the print cartridge Note To prevent toner stains place the cartridge on a flat covered surface 6 Check the area where the print cartridge was located and...

Page 34: ...into the printer s guide channels Be sure to push the cartridge all the way into the printer 8 Slowly close the front cover Press the center part of the front cover until it latches into place 9 Open...

Page 35: ...seated securely 11 Check the front panel display If the jam has been cleared and all covers are closed the front panel should display Processing or Ready If a paper jam message remains there is still...

Page 36: ...or part number information refer to the Supplies section of the Support Guide on the Interactive Documentation CD ROM To order replaceable items and other supplies visit the Xerox web site at www xero...

Page 37: ...Maintenance Kit Phaser 4400 Laser Printer 26 Maintenance Kit...

Page 38: ...Maintenance Kit Phaser 4400 Laser Printer 27...

Page 39: ...Maintenance Kit Phaser 4400 Laser Printer 28...

Page 40: ...Maintenance Kit Phaser 4400 Laser Printer 29...

Page 41: ...Maintenance Kit Phaser 4400 Laser Printer 30...

Page 42: ...Maintenance Kit Phaser 4400 Laser Printer 31...

Page 43: ...Print Cartridge Phaser 4400 Laser Printer 32 Print Cartridge...

Page 44: ...Print Cartridge Phaser 4400 Laser Printer 33...

Page 45: ...Phaser 4400 Laser Printer Copyright 2002 Xerox Corporation All Rights Reserved 34 Repacking Instructions 1 1 1 2 1 2 1 3 2 2 2 3 2 1 3...

Page 46: ...Repacking Instructions Phaser 4400 Laser Printer 35 25 kg 55 lbs 3 4 7 5 2 5 1 6 5...

Page 47: ...Repacking Instructions Phaser 4400 Laser Printer 36 8 1 8 2 8 3 7 8...

Page 48: ...t 26 Print Cartridge 32 Repacking Instructions 34 J jams clearing 4 envelope feeder 21 exit 13 front 15 Multi Purpose Tray 10 paper size 6 preventing 5 rear 16 stacker 19 tray 7 M maintaining the prin...

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