Xenon 1900, User Manual, Page: 332 / 356

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Is the scanner having trouble reading your symbols?
If the scanner isn’t reading symbols well, check that the symbols:
• Aren’t smeared, rough, scratched, or exhibiting voids.
• Aren’t coated with frost or water droplets on the surface.
• Are enabled in the scanner or in the decoder to which the scanner
connects.
Is the bar code displayed but not entered?
The bar code is displayed on the host device correctly, but you still have to
press a key to enter it (the Enter/Return key or the Tab key, for example).
• You need to program a suffix. Programming a suffix enables the scanner
to output the bar code data plus the key you need (such as “CR”) to enter
the data into your application. Refer to
Prefix/Suffix Overview on page
5-1 for further information.
Does the scanner read the bar code incorrectly?
If the scanner reads a bar code, but the data is not displayed correctly on
the host screen:
• The scanner may not be programmed for the appropriate terminal
interface.
For example, you scan “12345” and the host displays “@es%.”
Reprogram the scanner with the correct Plug and Play bar code. See
Programming the Interface beginning on page 2-1.
• The scanner may not be programmed to output your bar code data
properly.
For example, you scan “12345” and the host displays “A12345B.”
Reprogram the scanner with the proper symbology selections. See
Chapter 7 .
The scanner won’t read your bar code at all.
1. Scan the sample bar codes in the back of this manual. If the scanner
reads the sample bar codes, check that your bar code is readable.
Verify that your bar code symbology is enabled (see Chapter 7 ).
2. If the scanner still can’t read the sample bar codes, scan All
Symbologies On , page 7-2.
If you aren’t sure what programming options have been set in the scanner,
or if you want the factory default settings restored, refer to
Resetting the
Factory Defaults on page 1-16.
Troubleshooting a Cordless System
Troubleshooting a Base
Note: Visit the Services and Support section of our website
( www.honeywellaidc.com ) to check for the latest software for both
the scanner and the base.