X - R i t e e X a c t ™ I n s t r u m e n t
84
Troubleshooting
Prior to contacting the support department for instrument problems, try the applicable solution(s)
described below. If the condition persists, contact us using one of the methods listed in the Service
Information section.
You can also refer to the instrument Diagnostics function within the
eXact
Manager application for
additional troubleshooting information.
Problem
Cause
/Solution
Instrument not
responding (no
display).
Instrument in sleep mode.
•
Touch display or take measurement.
Instrument in power down mode.
•
Press the power button until the splash screen appears.
Battery is very low.
•
Charge the battery.
Instrument and
software not
communicating (USB
connection).
Interface cable not connected.
•
Connect the interface cable between the computer and the instrument.
•
Close and restart the software application. If this does not work, reboot
the computer.
•
Remove power from the instrument, reapply power and see if the
condition is corrected.
Instrument and
software not
communicating
(wireless connection).
Wireless function not activated.
•
Activate Bluetooth wireless connection in the device. Refer to the
Bluetooth Installation section for information.
•
Activate Bluetooth wireless connection on your computer. Refer to the
manufacturer's manual of your computer.
•
Close and restart the software application. If this does not work, reboot
the computer.
Calibration procedure
fails.
Calibration plaque is dirty or damaged.
•
Clean the plaque per procedure in Appendix.
Measurement error or
results appear
inaccurate.
Samples being measured is dirty or damaged (e.g. scratched).
•
Obtain new sample.
Instrument requires calibration.
•
Perform a calibration on the instrument (see Diagnostics tool section).
Instrument optics are dirty.
•
Clean instrument optics (see General Cleaning).
Patch recognition
problems.
If the instrument has a problem properly detecting a particular patch the
first time, you can manually change the patch (refer to Change Standard
or Patch icon section earlier in the manual for details). The instrument will
also automatically adjust what it estimates different patches will appear
like based on the paper and solid measurements. Therefore, paper should
be the first patch measured in any job and then a solid before other patch
types. If a wrong measurement is “taught” to the wrong patch type, it