Wyse 3315SE, Reference Manual

Page: 229 / 260

42
Troubleshooting Your Terminal
This troubleshooting guide provides solutions to problems that may occur when
making a terminal connection to a server. If you can not resolve an issue, call an
authorized service center for assistance.
Table 42-1 lists some common problems and the solutions to those problems.
Table 42-1 Troubleshooting Your Terminal
Problem Solution
When the terminal is powered-up, nothing
happens. Check the power cord. It should be plugged
into an AC outlet and pushed all the way into
the AC power connector on the terminal’s
back panel or power supply.
When the terminal is powered-up, the screen
remains black. The power-on indicator light is
orange. Set the terminal to factory defaults. Factory
defaults can be obtained by turning the
terminal off, then on, while holding down the
G
key. When you see the terminal's splash
screen, release the
G key. The terminal’s
factory defaults are now restored.
When the terminal is turned on, the Winterm
Connection Manager or the WBT Setup
Wizard appears, but the mouse does not
function.
Ensure that the mouse is plugged into the
PS/2 mouse port on the terminal’s back panel.
Note
See the installation section of this guide
for the location of the PS/2 connector.
During the terminal’s Power-On Self-Test, a
message is displayed:
The terminal cannot detect a keyboard.
The keyboard is bad, missing, or not
connected properly
.
Ensure that a PS/2 keyboard with a PS/2
connector is firmly connected to the keyboard
connector on the terminal’s back panel.