Worcester GREENSTAR HEATSLAVE II SERIES User Instructions & Customer Care Manual Download Page 1

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GREENSTAR HEATSLAVE II
12/18, 18/25 & 25/32

FLOOR STANDING OIL FIRED CONDENSING BOILER
CONVENTIONAL FLUE & ROOM SEALED FLUE

FOR SEALED CENTRAL HEATING SYSTEMS WITH MAINS FED DOMESTIC

HOT WATER

THE BOILER IS FOR USE WITH

KEROSENE (28 SECOND OIL) ONLY

USER INSTRUCTIONS & CUSTOMER CARE GUIDE

Summary of Contents for GREENSTAR HEATSLAVE II SERIES

Page 1: ...FLOOR STANDING OIL FIRED CONDENSING BOILER CONVENTIONAL FLUE ROOM SEALED FLUE FOR SEALED CENTRAL HEATING SYSTEMS WITH MAINS FED DOMESTIC HOT WATER THE BOILER IS FOR USE WITH KEROSENE 28 SECOND OIL ONLY UK USER INSTRUCTIONS CUSTOMER CARE GUIDE ...

Page 2: ... BOILER MODEL S STATED ON THE FRONT COVER OF THIS MANUAL ONLY AND MUST NOT BE USED WITH ANY OTHER MAKE OR MODEL OF BOILER THE INSTRUCTIONS APPLY IN MAINLAND UK ONLY AND SHOULD BE FOLLOWED EXCEPT FOR ANY STATUTORY OBLIGATION IF YOU ARE IN ANY DOUBT CONTACT THE WORCESTER BOSCH GROUP TECHNICAL SUPPORT THIS BOILER MUST BE INSTALLED BY A OFTEC REGISTERED COMPETENT PERSON FAILURE TO INSTALL CORRECTLY CO...

Page 3: ...ting comfort Thank you for purchasing a Greenstar oil fired condensing boiler from Worcester Bosch Group The company prides itself on manufacturing boilers to the strictest quality control standards throughout every stage of production Worcester Bosch Group has led the field in innovative boiler design and performance for more than 50 years This heritage means all products are of exceptional quali...

Page 4: ...tion air must be kept clear of chemically aggressive substances which can corrode the boiler and invalidate any warranty FITTING MODIFICATIONS Fitting the boiler and any controls to the boiler may only be carried out by a competent engineer in accordance with the relevant Installation Regulations Flue systems must not be modified in any way other than as described in the fitting instructions Any m...

Page 5: ...heating temperature control F Scroll up button G OK Select confirmation button H Scroll down button I Demand fault indicator blue J Position for optional programmer K Hot water temperature control L Diagnostic port service engineer M System pressure guage N Burner service mode button service engineer CONTROLS USING YOUR BOILER 3 A B C D E F G H I J K L M N ...

Page 6: ...pliance Numerical display Displays a temperature setting or boiler status code Text display Displays ECO or Alert code Hot water Displays during a hot water demand and when the heat store is reheating Central heating Displays during central heating demand Alert Displays during a fault condition with diagnostic and status code Service mode Displays when in the service menus Centigrade indication Di...

Page 7: ...ol knob to the desired flow temperature between 50 and 82 C this will be indicated on the digital display This is not the room temperature but the flow temperature through the radiators 2 The radiator symbol will be displayed to confirm that the a central heating setting is being changed 3 The value is displayed during this process press to exit or after five seconds of inactivity the boiler displ...

Page 8: ... as the heat store will meet the demand but at high flow rates filling a bath for example the burner will fire up to boost the heat store and meet the demand If DHW is OFF on the programmer the appliance will still supply DHW using heat stored in the tank but it will not reheat the tank therefore the amount of water available is limited but is adequate for washing up filling basins etc We recommen...

Page 9: ...s and hold for at least four seconds to enter the energy saving Eco mode when Eco mode is active Eco will be displayed EXIT ECO MODE 4To exit ECO mode press and hold for at least four seconds Eco will disappear FROST PROTECTION 4 The boiler has built in frost protection to protect the boiler the boiler must have power for this to operate 4 If you are leaving the property unoccupied during cold wea...

Page 10: ...the spanner symbol are briefly displayed 4If the reset was successful the boiler will return to normal operation 4If the reset was not successful then the alert code will be displayed again and the blue operation fault light will continue to flash Should the boiler enter into a Blocking condition the boiler will stop operating and no fault code will be displayed In most cases the condition will cl...

Page 11: ...r system drops to below 0 5 bar shown on the pressure gauge you will need to increase the pressure to ensure your boiler continues to run without problems Your installer should have informed you where to find the filling system and instructed you in its use Once the external filling loop has been located follow the instructions for re pressurising the system GREENSTAR HEATSLAVE II 12 18 18 25 25 3...

Page 12: ...ol for CH flow on boiler set too low Air trapped in heating system Desired room temperature exceeded by large amount Temperature rises instead of falling No display or display unit does not respond Hot water temperature too low Radiators are too hot Clock is incorrectly set Momentary power failure Hot water temperature set too low Hot water not in timed period on the programmer Increase thermostat...

Page 13: ... Contract When your boiler requires servicing please contact a Worcester Bosch Group contact centre see inside front cover for details In addition to the service contract we are pleased to offer a one off annual service or breakdown call out for your boiler Maintenance tips Regularly check the oil level in the tank Running the tank empty or low can lead to damage to the burner Do not obstruct the ...

Page 14: ...and usage demand more frequent services IMPORTANT Ensure that the service engineer completes the Service Record in the checklist after each service The completed checklist will be required in the event of any warranty work and may be required by the local Building Control Inspector NOTE The checklist and service interval record can be found at the rear of the Installation Commissioning and Servici...

Page 15: ...ctional at all times and the air supply must not be restricted or contaminated The boiler clearances must meet the minimum shown below for servicing and venting purposes If this clearance is less than 75mm the flue knock out panel sections must be removed to improve air circulation and cooling Do not place clothes or objects to hinder the air circulation required by the boiler VENTILATION INFORMAT...

Page 16: ... brick into the area where the boiler is situated If a cupboard or compartment which is to be used for storage or airing is built around the boiler after installation there must be a non combustible partition around the boiler Refer to the installation manual for minimum vent sizes VENTILATION INFORMATION 14 GREENSTAR HEATSLAVE II 12 18 18 25 25 32 6 720 805 211a 07 2013 GENERAL INFORMATION ...

Page 17: ...d the terminal will at times give out a plume of water vapour This is quite normal The boiler also produces quantities of condensate which is discharged regularly via a pipe to drain This pipe must not be blocked or altered in any way CLEARANCES SERVICE Your installer will have provided adequate space around the boiler for safety and servicing access Do not restrict this space with the addition of...

Page 18: ...turn off radiators in unused rooms spare bedrooms etc you may experience slightly lower room temperatures in rooms adjacent to unheated rooms Heating economically The boiler is designed to provide a high level of comfort while keeping oil consumption and the resulting environmental effect as low as possible The central heating control on the boiler should be set as low as possible while still main...

Page 19: ...guarantee period OR 4 Our Field Service Engineer finds no fault with the boiler see Note OR 4 Evidence cannot be provided that the first year service inspection has been carried out i e an entry in the service interval record found at the rear of the boiler installation and servicing manual OR 4 The cause of breakdown is misuse or with other parts of your plumbing heating system or with equipment ...

Page 20: ... by third parties will not be accepted for payment by Bosch Thermotechnology Ltd 4 That the householder may be asked to prove when requested the date of installation that the boiler was correctly commissioned and where appropriate that the 12 month service inspection has been carried out to the satisfaction of Bosch Thermotechnology Ltd when requested The guarantee card must then be returned withi...

Page 21: ...19 NOTES NOTES GREENSTAR HEATSLAVE II 12 18 18 25 25 32 6 720 805 211a 07 2013 NOTES ...

Page 22: ...NOTES GREENSTAR HEATSLAVE II 12 18 18 25 25 32 6 720 805 211a 07 2013 20 NOTES NOTES ...

Page 23: ...21 NOTES NOTES GREENSTAR HEATSLAVE II 12 18 18 25 25 32 6 720 805 211a 07 2013 NOTES ...

Page 24: ...ch Thermotechnology Ltd 6 720 805 211a 07 2013 If the boiler fails to give complete satisfaction please check the following before calling for a service engineer General checks 1 Oil level in the tank 2 Power to the boiler 3 All control settings NOTE NO BOILER FAULT IS FOUND ON OVER 30 OF ALL SERVICE CALL OUTS Please read the fault section of the manual before con tacting our service team ...

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