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1. Faulty cable connection
Action: Check (J1, J2, or J3) connections.
2. Induction generator failure
Action: Change generator board.
3. Com board failure.
Action: Change Com Board
Com Board failure
Action: Change Com Board
1. Keyboard failure.
Action: Verify key operation
2. Faulty cable connection.
Action: Check (J4) connection.
3. Keyboard failure
Action: Change Glass Assy.
1. Keyboard failure.
Action: Verify key operation
2. Faulty cable connection Action: Check (J4)
connection.
3. Keyboard failure
Action: Change Glass Assy.
1. Faulty cable connection.
Action: Check (J4) connection.
2. Keyboard failure.
Action: Change Glass Assy.
3. Com board failure.
Action: Change Com Board
Induction generator failure.
Action: Change affected generator board
Induction generator failure.
Action: Change affected generator board
Burners associated with
generator 1 disabled, if
communication between
com board and generator
1 fails.
Burners associated with
generator 2 disabled, if
communication between
com board and generator
2 fails.
Burners associated with
generator 3 disabled, if
communication between
com board and generator
3 fails.
Cooktop enters Lock
Mode and display error
code in timer display.
A watchdog timer will be
reset every key release.
If key release is not seen
for determined debounce
time, control will record
error.
A watchdog timer will be
reset every key release.
If key release is not seen
for determined debounce
time, control will record
error and effected burner
unavailable, until shorted
key error is corrected.
Control will enter Lock
Mode and display appro-
priate error message until
error is corrected.
If A/D value exceeds
error A/D limit, the effect-
ed burner will shutdown.
If A/D value exceeds
error A/D limit, the effect-
ed burner will shutdown.
2
2
2
1
3
3
1
2
2
2
2
E8
E9
E10
E11
E12
E13
E19
E20
E21
E22
E23
Generator 1:
Comm. Error
Generator 2:
Comm. Error
Generator 3:
Comm. Error
A/D Failure
Universal OFF key
Failure
Shorted Key
Failure
Read Line Failure
Generator 1:
Burner (F,FR,FC)
sensor shorted.
Generator 2:
Burner (FL) sensor
shorted.
Generator 1:
Burner (F,FR,FC)
sensor open.
Generator 2:
Burner (FL) sensor
open.
Troubleshooting Guide
5-7
#821684 - Revision B - March, 2013
Induction Cooktop (CTI) Series
Induction Cooktop (CTI) Series
ERROR
PRIORITY
NOTES
POSSIBLE SOURCE(S) OF
FAILURE / ACTION REQUIRED
DISPLAYED
ERROR #
ERROR
CONDITION
