Winmate R12FA3S-GSM2HB Page 69 User Manual Download

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USER MANUAL

CHAPTER 6

TECHNICAL SUPPORT

- 69 -

CHAPTER 6: TECHNICAL SUPPORT

This chapter includes pathway to technical support and Software Developing Kit (SDK).
If any problem occurs fill in Problem Report Form enclosed and immediately contact us.

6.1 Software Developer Support

Download software development documents from Winmate Download Center or
Winmate File Portal.

Item

File Type

Description

Android SDK

Android Driver Programming Guide

Linux SDK

Linux Driver Programming Guide

USB Driver

Android USB Driver

USB OTG Driver

Android USB OTG Driver

Winmate Download Center

Go to

www.winmate.com

> Support > Download Center > Rugged Series >G-WIN GS65

Panel PC – Cortex A9

Or follow the link:

http://www.winmate.com/DownCenter/DownLoadCenter.asp?DownType=0913

Android Debug Bridge (ADB)

For detailed Android Debug Bridge (ADB) information refer to Android Developers
Platform:

http://developer.android.com/tools/help/adb.html

Summary of Contents for R12FA3S-GSM2HB

Page 1: ...G WIN Slim IP65 Panel PC Freescale Cortex A9 i MX6 Dual Core 1 GHz Optional Quad Core P CAP Touch W07FA3S GSO1 W10FA3S GSH2 W10FA3S GSH1 R12FA3S GSM2 HB R15FA3S GSC3 HB User Manual Version 1 1...

Page 2: ...OPERATING THE DEVICE 31 3 1 Operating System 31 3 2 Multi Touch 32 3 3 1 Setting up the Device 33 3 3 2 Home Screen 33 3 3 3 Quick Settings 35 3 4 Ethernet 37 3 4 1 Configuring Ethernet Settings 38 3...

Page 3: ...PTER 5 MOUNTING 64 5 1 Cable Mounting Considerations 64 5 2 Safety Precautions 65 5 3 Mounting Guide 65 5 3 1 VESA Mounting 66 5 3 2 Panel Mounting 67 CHAPTER 6 TECHNICAL SUPPORT 69 6 1 Software Devel...

Page 4: ...Applications that are described in this manual are for illustration purposes only We make no representation or guarantee that such application will be suitable for the specified use without further t...

Page 5: ...for technical support if you need additional assistance You may need the following information ready before you call Product serial number Software OS version application software etc Description of c...

Page 6: ...o hardware and explains how to avoid the potential problem Une alerte d attention indique un dommage possible l quipement et explique comment viter le probl me potentiel WARNING AVERTISSEMENT An Elect...

Page 7: ...d bag when they are not in the chassis Toujours verifier votre mise la terre afin d liminer toute charge statique avant de toucher la carte CPU Les quipements lectroniques moderns sont tr s sensibles...

Page 8: ...o the equipment o The equipment does not work well or you cannot get it to work according to the user manual o The equipment has been dropped and damaged o The equipment has obvious signs of breakage...

Page 9: ...omponents PCB s and assemblies by the case or the edge of the board Avoid contact with pins leads or circuitry Turn off power and input signals before inserting and removing connectors or test equipme...

Page 10: ...This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a class B digital de...

Page 11: ...ncil directions Electromagnetic Compatibility Directive 2014 30 EU EN55024 2010 A1 2015 o IEC61000 4 2 2009 o IEC61000 4 3 2006 A1 2007 A2 2010 o IEC61000 4 4 2012 o IEC61000 4 5 2014 o IEC61000 4 6 2...

Page 12: ...HB The documentation set for the G WIN Slim IP65 Panel PC P CAP provides information for specific user needs and includes G WIN Slim IP65 Panel PC P CAP Quick Start Guide describes how to get the Pan...

Page 13: ...INTRODUCTION This chapter gives you product overview describes features and hardware specification You will find all accessories that come with the HMI device in the packing list Mechanical dimensions...

Page 14: ...le Cortex A9 i MX6 Dual Core 1GHz optional Quad Core processor and support Android Linux Kernel or Ubuntu operating systems The Panel PC features Projected Capacitive Multi Touch P CAP These models ar...

Page 15: ...your package If any of these items are missing or damaged contact us immediately Standard factory shipment list Panel PC Quick Start Guide Hardcopy Driver CD User Manual Varies by product specificatio...

Page 16: ...R 1 INTRODUCTION 16 1 3 Schematics and Dimensions W07FA3S GSO1 Unit mm Dimensions 189 4 x 145 4 x 39 8 Description Description 12V DC M12 Type USB OTG Console Port MicroSD LAN USB M12 Type 1 Watt Spea...

Page 17: ...MANUAL CHAPTER 1 INTRODUCTION 17 W10FA3S GSH1 Unit mm Dimensions 263 28 x 173 6 x 40 2 Description Description 12V DC M12 Type USB OTG Console Port MicroSD LAN USB M12 Type 1 Watt Speaker RS232 M12 T...

Page 18: ...MANUAL CHAPTER 1 INTRODUCTION 18 W10FA3S GSH1 HB Unit mm Dimensions 263 28 x 173 6 x 40 2 Description Description 12V DC M12 Type USB OTG Console Port MicroSD RS232 M12 Type 1 Watt Speaker LAN USB M12...

Page 19: ...MANUAL CHAPTER 1 INTRODUCTION 19 R12FA3S GSM2 HB Unit mm Dimensions 296 2 x 226 7 x 45 5 Description Description 12V DC M12 Type USB OTG Console Port MicroSD LAN USB M12 Type 1 Watt Speaker RS232 M12...

Page 20: ...MANUAL CHAPTER 1 INTRODUCTION 20 R15FA3S GSC3 HB Unit mm Dimensions 363 4 x 277 86 x 45 2 Description Description 12V DC M12 Type USB OTG Console Port MicroSD LAN USB M12 Type 1 Watt Speaker RS232 M12...

Page 21: ...USER MANUAL CHAPTER 2 GETTING STARTED 21 GETTING STARTED This chapter tells you important information on power supply adapter and precautions tips Pay attention to power considerations...

Page 22: ...e 1 Remove the protective cap of the power connector 2 Connect power cable to the connector of your device Make sure the cable fits to the connector then tighten the O ring by turning clockwise to sec...

Page 23: ...ces located on the bottom panel All of these connectors have been shipped with protective caps To ensure the waterproof function can work properly make sure that the protective caps and have been secu...

Page 24: ...n male power input connector which accepts 12V DC power input Use IP65 power cable to connect the Panel PC to the source of power IMPORTANT If ignition pin IGN_IN is not connected the device will NOT...

Page 25: ...USER MANUAL CHAPTER 2 GETTING STARTED 25 2 2 2 2 Serial Interface Connector Panel PC has M12 type 10 pin male RS 232 connector Use IP65 serial cable to connect the Panel PC to external devices...

Page 26: ...USER MANUAL CHAPTER 2 GETTING STARTED 26 2 2 2 3 Giga LAN USB 2 0 Connector Panel PC has M12 type 12 pin male Giga LAN and USB connector that supports two LAN and one USB 2 0...

Page 27: ...tall software on the HMI device USB OTG connector is located under the protection cover Please undo four screws to access the connector 2 2 2 5 MicroSD Card MicroSD card slot is located under the prot...

Page 28: ...L CHAPTER 2 GETTING STARTED 28 2 3 Configuring Serial COM Port Settings port settings application for Android OS To configure serial port settings 1 Settings Accessibility 2 Accessibility System Compo...

Page 29: ...ANUAL CHAPTER 2 GETTING STARTED 29 3 Comport Setting Comport 1 Comport 2 Comport 3 Select Comport 1 Comport 2 Comport 3 that you want to configure 4 Comport 1 RS232 RS422 RS485 Configure Comport 1 set...

Page 30: ...VICE 30 OPERATING THE DEVICE This chapter provides detailed information on how to operate the device If you have been using Android touch screen Panel PCs before the interface may look familiar Sectio...

Page 31: ...CAP supports Android 6 0 Default Linux Kernel 4 1 5 QT 5 5 Browser Optional Ubuntu 16 04 Optional IMPORTANT The device is shipped with the OS System according to your order Contact us if you have any...

Page 32: ...an item for a moment and then without lifting your finger move your finger on the screen until you reach the target position i e moving the apps around the home screen Swipe or slide Quickly move the...

Page 33: ...see a Welcome screen Choose the language you want and touch Start or the Start icon When prompted you can sign in with your Google Account or create one at that time You can also choose to skip this...

Page 34: ...e Play You can move app icons to any of your Home screens The apps you ve used most recently appear in the first row Some apps hide these buttons temporarily or fade them to small dots in the same pos...

Page 35: ...o easily change frequently used settings like turning on Wi Fi To open Quick Settings swipe down from the top of the screen with two fingers To change a setting just touch the icon Display brightness...

Page 36: ...USER MANUAL CHAPTER 3 OPERATING THE DEVICE 36 Open the main Settings menu by touching Settings at the top right...

Page 37: ...USER MANUAL CHAPTER 3 OPERATING THE DEVICE 37 3 4 Ethernet 1 Connect Ethernet Cable to the HMI 2 Touch All APPS icon and the open Ethernet application 3 Ethernet APP main menu appears...

Page 38: ...ll Apps Ethernet Configure Ethernet Ethernet OFF is set by default Swipe Ethernet ON to activate Ethernet connection Connection Type Setting Description DHCP The device automatically capture IP addres...

Page 39: ...ANUAL CHAPTER 3 OPERATING THE DEVICE 39 3 4 2 Checking Ethernet Settings To check Ethernet settings Go to All Apps Ethernet Check Ethernet Ethernet settings menu appears on the top right side of the d...

Page 40: ...on Android OS comes with preinstalled APP named Winmate Home Manager WHM which let the device manager to lock the launcher then the user can only use one application assigned by the device manager 3 5...

Page 41: ...USER MANUAL CHAPTER 3 OPERATING THE DEVICE 41...

Page 42: ...er Set which app you want to run up automatically after booting Password Manager Set the WHM password Default password is 0000 About Displays information about Home Manager 2 Go to Application Selecto...

Page 43: ...Default Home 4 Select Restrict Home and Always and then restart the computer to enable these settings The system will automatically start the application which you selected and lock it Any time user p...

Page 44: ...3 5 2 How to Unlock Applications Follow the instruction below to reset Home Manager 1 If you want to reset the home manager pull down the left side to open the status bar and open HomeManager 2 Syste...

Page 45: ...art the system and you will go back to the normal Launcher 3 5 3 How to Change Password To change the password 1 Go to Password Manager and set your own password for this APP 2 The default password is...

Page 46: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 46 SOFTWARE INSTALLATION This chapter contains software installation and update guides...

Page 47: ...Certified ftdibus inf CDM v2 08 28 Certified ftdiport inf You need to connect HMI device to the computer with the USB 2 0 cable When using a USB cable not supplied with your HMI device verify that th...

Page 48: ...E INSTALLATION 48 4 1 1 Disabling Driver Signature on Windows 8 Step 1 Hold down the Windows key on your keyboard and press the letter C to open the Charm menu and then click the gear icon Settings St...

Page 49: ...TWARE INSTALLATION 49 Step 3 Click General Step 4 Under Advanced Startup click Restart Now NOTE In Windows 8 1 the Restart Now button has moved to PC Setting Update Recovery Recovery Step 5 After rest...

Page 50: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 50 Step 6 Click Advanced Options Step 7 Click Windows Startup Settings...

Page 51: ...E INSTALLATION 51 Step 8 Click Restart Step 9 After restarting your computer a second time choose Disable driver signature enforcement from the list by typing the number 7 on your keyboard Your comput...

Page 52: ...anyway If you are unfamiliar with installing drivers check out our Installing ADB driver tutorial for a step by step guide NOTE The next time you restart your computer driver signature enforcement wi...

Page 53: ...m whether the USB device was found by the system Device Manager 120A Other devices FA33_Taurus Update Driver Software Step 2 In the Update Driver Software window choose Browse my computer for driver s...

Page 54: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 54 Step 4 Select from your computer Step 5 In the Update driver software window click show All Devices and then click Next...

Page 55: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 55 Step 6 The system is looking for the driver folder Click Browse Step 7 Select the driver for your OS system Click Open...

Page 56: ...message is used to confirm whether the user wants to install the driver Select Install this driver software anyway to continue Step 9 When the installation is successfully completed you will see Andr...

Page 57: ...to Android Developers Platform http developer android com tools help adb html Step 1 Decompress adb zip Open ADB terminal and move into the adb archive ADB Terminal window Step 2 Connect the HMI to t...

Page 58: ...pdate OS image To receive Android OS image file contact our sales representatives Once you get the image file follow the guideline below 1 Copy image files ota_FA34_X_X_X_X zip and FA34_X_X_X_X md5 an...

Page 59: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 59 System shows OTA firmware related information 3 Click Auto check Update The system is checking OTA File It may take some time...

Page 60: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 60 4 Tap Update Image 5 Make sure the file founded by the system is image update file Tap OK...

Page 61: ...USER MANUAL CHAPTER 4 SOFTWARE INSTALLATION 61 6 Make sure the battery level is at least 50 Tap OK 7 Tap OK IMPORTANT Do not disconnect the power source Do not remove the battery...

Page 62: ...OS Image Update Guide Download OS Image update guide from Winmate Download Center or Winmate File Share Winmate Download Center http dc winmate com tw _downloadCenter 2016 Multitouch 20PPC Download 2...

Page 63: ...USER MANUAL CHAPTER 5 MOUNTING 63 MOUNTING This chapter provides step by step mounting guide for all available mounting options...

Page 64: ...ection 2 1 for the Cable Installation instruction WARNING AVERTISSEMENT Observe all local installation requirements for connection cable type and protection level Suivre tous les r glements locaux d i...

Page 65: ...th output wiring Keep them separate When necessary it is strongly advised that you label wiring to all devices in the system 5 3 Mounting Guide G WIN Slim IP65 P CAP devices come with different mounti...

Page 66: ...ing options to fit any industrial use or vehicle Size VESA Plate 7 10 1 10 4 12 1 75x75 mm 10 4 15 100x100 mm Mounting Instruction Use Philips M4x5 screws to fix the desk stand to VESA holes on the ba...

Page 67: ...ew Hole Diameter mm 7 174 4 x 130 4 M4x4 10 1 249 x 157 6 M4x5 10 4 227 x 174 5 M4x5 12 1 281 x 206 M4x5 15 345 4 x 260 M6x4 Mounting Instruction 1 Prepare a fixture for the specific dimensions of the...

Page 68: ...USER MANUAL CHAPTER 6 TECHNICAL SUPPORT 68 TECHNICAL SUPPORT This chapter includes pathway to technical support...

Page 69: ...Portal Item File Type Description 1 Android SDK Android Driver Programming Guide 2 Linux SDK Linux Driver Programming Guide 3 USB Driver Android USB Driver 4 USB OTG Driver Android USB OTG Driver 1 Wi...

Page 70: ..._________ ________________________________________________________________________ ________________________________________________________________________ ____________________________________________...

Page 71: ...USER MANUAL APPENDIX A PRODUCT SPECIFICATIONS 71 Product Specifications This section includes product specifications Appendix...

Page 72: ...000 nits 250 nits Optional 1000 nits Contrast Ratio 700 1 typ 500 1 typ Optional 1000 nits 700 1 typ 700 1 typ Viewing Angle 75 75 H 75 70 V 70 70 H 60 50 V 1200 1 typ 80 80 H 70 70 V 80 80 H 70 70 V...

Page 73: ...C 12V DC 9 24V DC 12V DC 12V DC Power Consumption 10W 15W 15W 15W 20W Mechanical Specifications Cooling Fanless Design Mounting VESA Mounting Panel Mounting Environment Considerations Operating Temper...

Page 74: ...USER MANUAL APPENDIX A PRODUCT SPECIFICATIONS 74 Software Support Item File Type Description 1 Programming Guide For Android 2 Programming Guide For Linux...

Page 75: ...______________________________ ________________________________________________________________________ ________________________________________________________________________ _______________________...

Page 76: ...Winmate Inc 9F No 111 6 Shing De Rd San Chung District Taipei 241 Taiwan R O C Tel 886 2 8511 0288 Fax 886 2 8511 0211 Email sales winmate com tw Official website www winmate com...

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