7
Before placing a service call, please refer to the below chart in the event of the following LED display error codes.
Troubleshooting
ERROR CODES
DESCRIPTION OF ERROR
RECOMMENDED SOLUTION
“---“
shows on display and the
unit beeps
There is no cookware or no suitable cookware
on the range.
The power will completely shut off with
90 seconds if either (a) the wrong type of
cookware is applied or (b) no cookware is
placed on the unit.
Check power cord
Make sure your pot/pan is induction-compatible.
Check diameter of the pot/pan. It must have a flat bottom that
is between 4-3/4” and 10-1/4” diameter.
E1
Voltage is under 75V
Check electrical specifications of power source.
E2
Voltage is over 145V
E3
The heater is damaged
Call WINCO to make service arrangements through their
service provider network
E5
The heater is damaged
Call WINCO to make service arrangements through their
service provider network
E6
The unit is too hot, cooking temperature is over
450°F (230°C).
Unplug the unit and let it cool. Plug the unit back in and
continue use. If the range still does not function, contact
WINCO
®
.
E7
The heater is damaged
Call WINCO to make service arrangements through their
service provider network
E9
The cookware is concaved
Check the pot/pan. It must have a flat bottom that is between
4-3/4” and 10-1/4” diameter.
If the error code still shows, please call WINCO to make service
arrangements through their service provider network.
Service and Repair
THIS EQUIPMENT MUST ONLY BE SERVICED BY AN AUTHORIZED AGENT.
NOTE
Parts protected by the manufacturer or its agent are not to be adjusted by the installer unless the installer is an authorized service
agent.
If you have any questions or problems DO NOT send unit to WINCO® without first contacting our customer service department.
See "Limited Warranty" section on page 8 for details.
