Maintenance & Troubleshooting
Lamp Replacement
Unplug the fixture. Remove any accessories from the front. Make sure the fixture is cool to the touch before
opening the front lens assembly cover. Unhook the clasps on either side of the fixture allowing the front lens
assembly cover to swing down. Grasp the lamp in the center remove it by pushing it gently to one side sliding
the other end forward. Reverse this procedure to install the new lamp. After installing gently rock the new lamp
back and forth to insure the depressions on the ends of the lamp are firmly seated on the posts of the sockets. If
the lamp is not firmly seated, arcing could occur melting both the socket and lamp. Care should be taken not to
touch the new lamp directly. Use a cloth or glove when handling. If you have touched the lamp, it must be
cleaned with alcohol to remove any oils and fingerprints prior to striking. For maximum UV-A output, always use
Wildfire IronArc™ lamps, and change the lamp in your fixture every 1000 hours.
Cleaning
For best performance, the reflector, lamp and filter lens should be kept free of dirt and dust. At no time should
any cleaning chemicals or abrasives be used to clean any part of the fixture. Do not spray or apply any liquid
directly to any part of the fixture. Always unplug the unit before cleaning. For normal cleaning, a dry soft cloth
should be used to wipe any surface free from dust and light dirt. Cleaning the reflector will require that the lamp
be removed. Remove the lamp by following the instructions listed under lamp replacement above. Once the
lamp has been removed, gently wipe off the reflector using a soft dry cloth. In the event the reflector is heavily
soiled, lightly dampen the cloth with a mild window cleaning agent and wipe clean. The filter lens can be cleaned
in the same manner. The lamp should be cleaned with alcohol only.
Troubleshooting
Red LED is flashing display reads 1000 to 9999: --
The lamp has reached the end of its life, reducing UV
output considerably. Replace the lamp in the fixture
Red LED is on and the display is flashing “O F F”:
-- The fixture is attempting to strike the lamp, however,
the lamp has either not cooled enough to strike or the lamp is bad. Wait 5 minutes for the lamp to completely
cool. If it still won’t strike, replace the lamp.
Green LED is flashing and the display reads “0 0 0”:
-- The fixture is set for a valid DMX address and
connected to a DMX output device such as a lighting control board however; DMX signal is not being received
by the fixture. Check your DMX output device as well as the DMX input cabling connected to the fixture to insure
that both are properly transmitting DMX data.
Display and LED’s are not lit:
-- Fixture is operating in dark mode. Press the select button to reactivate the
display and LED’s
The fixture will not strike:
– Check to make sure there is power to the fixture. Make sure the power/breaker
switch on the back of the fixture has not been tripped. Unplug the unit. Check to see if it has a lamp installed
and that it is seated properly in the sockets (see lamp replacement above). Check to see if the safety cutoff
switch is making contact by closing the lens cover and listening for a clicking sound. If the fixture still is not
striking, try replacing the lamp. If you have checked all of the above and the fixture still won’t strike, contact
Wildfire technical support at (310) 755-6780 or your local distributor.
The effect is not working anymore:
– Try changing the lamp. The lamp in your Wildfire fixture is rated at 1000
hours. This does not necessarily mean that the lamp will “burn out” or not light after 1000 hours. It may continue
to burn for much longer period of time; however, the amount of UV it produces will be reduced considerably
causing the effect to appear as though it isn’t working. For maximum effect Wildfire recommends changing the
lamp every 1000 hours of operation.
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