PAGE 12
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DESTROY
TROUBLESHOOTING GUIDE #2
PROBLEM
POSSIBLE CAUSE
CHECKS & TESTS
Drain hose installation.
Check for proper drain hose installation. Make
sure it is not inserted more than 4.5" (113 mm).
Plugged drain hose.
Check drain hose for obstructions.
Obstructions to drain pump.
Check and clean drain filter for obstructions.
Harness connections.
Check harness continuity and connections
between CCU and drain pump.
Drain pump problem.
See TEST #8: Drain Pump, pg. 19.
Water hose installation.
Make sure inlet hoses are connected properly
and valves are turned on fully.
No hot water dispensed.
Ensure that household hot water is present
at tap. Minimum: 120°F (49°C)
Heating element problem.
See TEST #10: Heating Element, pg. 20.
Temperature sensor problem.
See TEST #11: Temperature Sensor, pg. 21.
Supply hose connections.
Check hose connections and damaged rubber
gasket due to over-tightening.
Drain hose installation.
Check for proper drain hose installation.
Plugged drain hose.
Check drain hose for obstructions.
Overloading the washer.
Overloading can partially push door open.
Internal hose connections.
Check internal hose connections for leakage.
Check bellows.
Remove, reposition, and reinstall the bellows.
Make sure bellows is not wrinkled.
Shipping kit not removed.
Verify shipping bolts and spacers are removed.
Washer not level.
Level washer per installation instructions.
Floor stability.
Weak floors can cause vibration and walking
of the washer.
Rubber feet not installed.
Install rubber feet on leveling legs.
Leveling lock nuts not tightened.
Tighten leveling lock nuts.
High-pitched noise.
May be caused by clogged inlet screens.
Disconnect hoses and clean screens.
Spring/damper installation.
Check for proper spring and damper placement
and installation.
Hardware.
Inspect panels for bending, warpage, or damage.
Check for loose hardware.
Oversuds.
1. Verify use of HE detergent.
2. Excessive detergent usage.
3. Check drain hose and filter for obstructions.
Incorrect water level.
See “WON'T FILL”, pg. 11.
Clothes wet after cycle is complete.
1. Single or tangled items in washer.
2. Oversuds (see above).
3. See “WON’T DRAIN”, above.
Load not rinsed.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
4. See TEST #6: Water Inlet Valves, pg. 17.
Not cleaning clothes.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Not using dispensers.
Fabric damage.
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Wrong option or cycle selection.
Refer customer to “Use & Care Guide”.
WON’T DRAIN
INCORRECT WATER
TEMPERATURE
POOR WASH
PERFORMANCE
Please reference
Use & Care Guide
VIBRATION OR NOISE
LEAKING
Door switch problem.
See TEST #4: Door Lock System, pg. 16.
Harness connections.
Check harness continuity and connections
between UI and drum light.
Drum light problem.
See TEST #5: Drum Light, pg. 16.
DRUM LIGHT DOES
NOT TURN ON
(Steam models only)
