PAGE 11
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DES
TROY
Some tests will require accessing components. See Figures 7 & 8, page 19, for component locations. For detailed troubleshooting
procedures, refer to “Troubleshooting Tests” beginning on page 12.
TROUBLESHOOTING GUIDE (continued)
PROBLEM
POSSIBLE CAUSE
Drain hose installation.
Plugged drain hose.
Obstructions to drain pump.
Harness connections.
Drain pump.
Main control problem.
Oversuds.
Load is tangling.
Incorrect water level.
Clothes wet after cycle is complete
(not water saturated, but very damp).
Load not rinsed.
Not cleaning clothes.
Fabric damage.
Wrong option or cycle selection.
WON’T DRAIN
POOR WASH
PERFORMANCE
CHECKS & TESTS
Check for proper drain hose installation. Make sure it is
not inserted more than 4.5" (113mm).
Check drain hose for obstructions.
Check tub sump under agitator plate & basket
for obstructions.
Check harness connections between main control and
drain pump.
See TEST #7: Drain Pump, page 17.
See TEST #1: Main Control, page 12.
1. Verify use of HE detergent.
2. Excessive detergent usage.
1. Washer not loaded properly.
2. Perform washer calibration on page 4.
1. Perform washer calibration on page 4.
2. See TEST #2: Valves, page 13.
3. See TEST #6: Water Level, page 17.
1. Overloaded washer.
2. Oversuds (see above).
3. Items caught in tub sump.
7. See TEST #7: Drain Pump, page 17.
1. Check proper water supply.
2. Not using HE detergent.
3. Washer not loaded properly.
5. See TEST #2: Valves, page 13.
1. Washer not loaded properly.
2. Not using HE detergent.
3. Not using correct cycle.
4. Shifter not moving into position (see TEST #3a, page 13).
1. Washer overloaded.
2. Bleach added incorrectly.
3. Sharp items in tub.
Select option or cycle appropriate for the load.
4. Weak suspension.
CYCLE TIME LONGER
THAN EXPECTED
Oversuds.
1. Verify use of HE detergent.
2. Excessive detergent usage.
Off balance.
1. Load is off balance.
2. Balance ring water leak.
Weak suspension.
Basket should not bounce up and down more than once
when pushed.
Draining slowly.
Check for pump or drain hose obstructions.
Water pressure drop.
Results in longer fill time.
Friction or drag on drive.
Check motor and bearings; check for clothes between tub
and basket.
5. Shifter not moving into position (see TEST #3a, page 13).
4. Shifter not moving into position (see TEST #3a, page 13).
Water hose installation.
Temperature thermistor.
Main control problem.
INCORRECT WATER
TEMPERATURE
Make sure inlet hoses are connected properly.
See TEST #5: Temperature Thermistor, page 16.
See TEST #1: Main Control, page 12.
Valve problem.
See TEST #2: Valves, page 13.
6. Cold/Rinse water > 105°F.
