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Water is leaking or 
dripping from the 
dispenser

NOTE: After dispensing, a few additional drops of water are normal.

Glass was not held under the dispenser long enough - Hold the glass under the dispenser for 
2 to 3 seconds after releasing the dispenser pad/lever.

New installation, or water filter was recently installed or replaced - Air in the water lines causes the 
water dispenser to drip. Flush the water system to remove the air in the water lines. See “Water and Ice 
Dispensers.”

Residual ice in the dispenser chute is melting - Make sure the ice chute is free of ice shavings or 
pieces.

Water is leaking 
from the back of the 
refrigerator

Water line connections are not fully tightened - Make sure all connections are firmly tightened. See 
“Connect Water Supply.”

Water from the 
dispenser is 
not cool enough

NOTE: On some models, water from the dispenser is chilled to 50°F (10°C).

New installation - Allow 24 hours after installation for the water supply to cool completely.

Recently dispensed a large amount of water - Allow 24 hours for the new water supply to cool 
completely.

Water has not been recently dispensed - The first glass of water may not be cool. Discard the first 
glass of water dispensed.

Refrigerator is not connected to a cold water pipe - Make sure the refrigerator is connected to a cold 
water pipe. See “Water Supply Requirements.”

ICE AND WATER
(on some models)

Possible Causes and/or Recommended Solutions

Summary of Contents for 3WSC19D4AY00

Page 1: ...ments 9 Electrical Requirements 9 Water Supply Requirements 10 Connect Water Supply 10 Install Air Filter 12 REFRIGERATOR USE 12 Using the Controls 12 Convertible Drawer Temperature Control 14 Crisper Humidity Control 14 Water and Ice Dispensers 14 Ice Maker and Storage Bin 15 Water Filtration System 16 REFRIGERATOR CARE 17 Cleaning 17 Lights 17 PROBLEM SOLVER 18 ACCESSORIES 23 ASSISTANCE OR SERVI...

Page 2: ...ove doors from your old refrigerator Use nonflammable cleaner Keep flammable materials and vapors such as gasoline away from refrigerator Use two or more people to move and install refrigerator Disconnect power before installing ice maker on ice maker kit ready models only A qualified service technician must install the water line and ice maker Use a sturdy glass when dispensing ice on some models...

Page 3: ...zard Remove doors from your old refrigerator Failure to do so can result in death or brain damage WARNING Excessive Weight Hazard Use two or more people to move and install refrigerator Failure to do so can result in back or other injury When Moving Your Refrigerator Your refrigerator is heavy When moving the refrigerator for cleaning or service be sure to cover the floor with cardboard or hardboa...

Page 4: ...h and open ended wrenches or adjustable wrench internal star drive or hex head socket wrench WARNING Electrical Shock Hazard Disconnect power before removing doors Failure to do so can result in death or electrical shock 2A Water Dispenser Tubing Connection Style 1 1 Base Grille 3 Wiring Connection Bottom Hinges Left and Right 7 5 Door Removal 4 Top Left Hinge A Do Not Remove Screws A A A 6 A Do N...

Page 5: ...NT Rest the door on its side on a soft clean surface such as a towel blanket or piece of cardboard This will help avoid damaging the door water tubing and wiring 10 Use a hex key to remove the top right hinge screws as shown See Graphic 6 IMPORTANT Do not remove either screw A 11 Lift the refrigerator door straight up off bottom hinge 12 It may not be necessary to remove the bottom right hinge in ...

Page 6: ...et are located on the brackets on each side of the product See Graphic 8 NOTE Having someone push against the top of the refrigerator takes some weight off the leveling feet This makes it easier to make adjustments 3 Use a open ended or adjustable wrench to adjust the leveling feet Turn the leveling foot to the left to raise that side of the product or turn it to the right to lower that side of th...

Page 7: ...and all instructions To Remove the Handles 1 While holding the handle insert the short end of the hex key into the lower setscrew hole and slightly rotate the hex key until it is engaged in the setscrew 2 Using a counterclockwise motion loosen the setscrew a quarter turn at a time 3 Repeat steps 1 and 2 for the upper setscrew Gently pull the handle away from the door 4 If necessary use a Phillips ...

Page 8: ...freezer door and 16 42 cm from the refrigerator door Door Swing Dimensions Location must permit doors to open to a minimum of 150 Allow 13 34 cm minimum space between the side wall and the freezer side of the refrigerator Allow 16 42 cm minimum space between the side wall and the refrigerator side NOTE Dimensions may vary based on model Height A 64 164 8 cm 35 90 6 cm A 3 9 2 cm Height A 69 175 3 ...

Page 9: ...it serving only your refrigerator be provided Use an outlet that cannot be turned off by a switch or pull chain Do not use an extension cord NOTE Before performing any type of installation cleaning or removing a light bulb turn the control Thermostat Refrigerator or Freezer Control depending on the model to OFF and then disconnect the refrigerator from the electrical source When you are finished r...

Page 10: ...e when used in conjunction with a reverse osmosis system Remove the water filter See Water Filtration System If you have questions about your water pressure call a licensed qualified plumber Connect Water Supply on some models Read all directions before you begin IMPORTANT Plumbing shall be installed in accordance with the International Plumbing Code and any local codes and ordinances The gray wat...

Page 11: ...ve and discard the plastic part that is attached to the inlet of the water valve 3 Attach the copper tube to the valve inlet using a compression nut and sleeve as shown Tighten the compression nut Do not overtighten 4 Use the tube clamp on the back of the refrigerator to secure the tubing to the refrigerator as shown This will help avoid damage to the tubing when the refrigerator is pushed back ag...

Page 12: ...splay screen on the control panel will automatically dim and enter sleep mode when both doors have been closed and the control buttons and on some models the dispenser pad have not been used for 2 minutes or more While in sleep mode the first press of a control button will only reactivate the display screen without changing any settings After reactivation changes to any settings can then be made I...

Page 13: ... the display screen To turn off the Vacation Mode feature press VACATION MODE again or press FRIDGE TEMP A single press of FRIDGE TEMP will simply restore the previous refrigerator set point additional presses will adjust the setting If Vacation Mode has been active for 1 hour or more opening either the refrigerator or freezer door will also turn off the Vacation Mode feature The Vacation Mode ico...

Page 14: ... on the freezer temperature display will flash showing the actual temperature inside the freezer compartment To turn off the indicator press RESET ALARM on the control panel The Power Outage icon will disappear and the freezer temperature display will return to showing the set point Convertible Drawer Temperature Control on some models The control can be adjusted to properly chill meats or vegetab...

Page 15: ...atically turn on When you stop using the dispenser the light will automatically fade to a lower intensity NOTE The dispenser light will turn off when Vacation Mode is active or when the Control Lock is turned on See Using the Controls for more information The dispenser lights are LEDs that cannot be changed If it appears that your dispenser lights are not working see Troubleshooting for more infor...

Page 16: ...nd pull it out 4 Replace the bin by pushing it in all the way or the dispenser will not work 5 To restart ice production push the wire shutoff arm down to the ON position Make sure the door is closed tightly Water Filtration System on some models Water Filter Status Indicator The water filter status indicator located on the control panel s display screen will help you know when to change your wate...

Page 17: ...arsh cleaning tools 1 Unplug refrigerator or disconnect power 2 Hand wash rinse and dry removable parts and interior surfaces thoroughly Use a clean sponge or soft cloth and a mild detergent in warm water 3 Wash stainless steel and painted metal exteriors with a clean sponge or soft cloth and a mild detergent in warm water 4 There is no need for routine condenser cleaning in normal home operating ...

Page 18: ... a large load of food is added the doors are opened often or if a door has been left open Refrigerator seems noisy The compressor in your new refrigerator regulates temperature more efficiently and uses less energy than older models During various stages of operation you may hear normal operating sounds that are unfamiliar The following noises are normal Buzzing Clicking Heard when the water valve...

Page 19: ...ior moisture buildup NOTE Some moisture buildup is normal Clean with a soft dry cloth Room is humid A humid environment contributes to moisture buildup Use the refrigerator only in an indoor location with as little humidity as possible Doors are opened often or not closed completely This allows humid air to enter the refrigerator Minimize door openings keep the doors fully closed and make sure bot...

Page 20: ...ater source line A kink in the water line can reduce water flow resulting in decreased ice production small ice cubes and or hollow or irregularly shaped ice Straighten the water line Ice maker is not turned on Turn on the ice maker See Ice Maker and Storage Bin New installation After connecting the refrigerator to a water source flush the water system See Water and Ice Dispensers Wait 24 hours fo...

Page 21: ...New plumbing connections New plumbing connections can result in off flavored or discolored ice or water This problem should go away over time Ice has been stored too long Discard the ice and wash the ice bin Allow 24 hours for the ice maker to produce new ice Odor has transferred from food Use airtight moisture proof packaging to store food Use of non recommended water supply line Odors and tastes...

Page 22: ...g from the back of the refrigerator Water line connections are not fully tightened Make sure all connections are firmly tightened See Connect Water Supply Water from the dispenser is not cool enough NOTE On some models water from the dispenser is chilled to 50 F 10 C New installation Allow 24 hours after installation for the water supply to cool completely Recently dispensed a large amount of wate...

Page 23: ... book and your sales slip together for future reference You must provide proof of purchase or installation date for in warranty service Write down the following information about your appliance to help you obtain assistance or service if you ever need it You will need to know your complete model number and serial number You can find this information on the model and serial number label located on ...

Page 24: ...W10475427B 2013 Whirlpool All rights reserved 6 13 Printed in Mexico ...

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