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WHILL Model F User Manual

Contact information

The dealer from whom the device was purchased will handle requests for repair, maintenance and parts 
replacement. To determine whether a loaner device is provided during servicing, contact the dealer.
Ask the dealer for details on the product warranty and give them your up-to-date contact information in case of 
product safety notices or product recalls.

  Dealer

  Manufacturer

WHILL, Inc.
2-1-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-0002, Japan

  Authorized representative in the EU and UK, Sponsor in AUS and NZ

•  EU

CMC Medical Devices

C/ Horacio Lengo n18 C.P 29006 Málaga-Spain

•  AUS

INOVANZ Pty Ltd.

Telephone: +61 1300 639 692

E-mail: [email protected]

•  UK

M/s CMC Medical Devices Ltd.

Office 32 19-21 Crawford Street, London, United 

Kingdom

•  NZ

CARSL Consulting

24 Side Road, RD 10, Parkhill Farm, Hastings 

4180, New Zealand

  App pairing ID & password

Stick the label printed with the app pairing ID and password provided with the device in the box above. For security 
purposes, it is advised not to stick the label onto the actual device.

Summary of Contents for F

Page 1: ...User Manual WHILL Model F User Manual en WHILL Model F ...

Page 2: ... means of text illustrations and standard terms WHILL is dedicated to ensuring the safety comfort and convenience of the users Please read this manual carefully before use and be sure to use the device correctly and safely Store this manual in a location where it can be referred to whenever needed This manual contains information that is protected by patent rights and copyrights It may not be repr...

Page 3: ...ay result in death or serious injury 注 意 CAUTION Indicates instructions to prevent a potentially hazardous situation that may result in minor injury property damage or both Indicates a required act Indicates a prohibited act Indicates precautions or reference information that must be read in order to prevent device malfunctions or failures and to ensure comfortable device use Reading the instructi...

Page 4: ... device 24 3 2 Assembly procedures 25 3 2 1 Unfolding the device 26 3 2 2 Installing the color plate 28 3 2 3 About installing the arm rests 29 3 2 4 Installing the arm rests 31 3 2 5 Adjusting the height of the arm rest 43 3 2 6 Connecting the cable 44 3 2 7 Installing the seat cushion onto the seat 45 3 2 8 Installing the battery 46 3 3 Adjustment procedures 47 3 3 1 Adjusting the height of the ...

Page 5: ...7 5 5 1 Moving forward and backward 80 5 5 2 Moving in a diagonal direction 80 5 5 3 Turning 81 5 5 4 Stopping 81 5 5 5 Adjusting the speed 82 5 5 6 Driving under different road conditions 83 5 6 Releasing the brakes 84 5 6 1 Release procedure 84 5 7 Carrying items 85 6 Folding Procedure 86 6 1 Safety notices 86 6 2 How to fold the device 87 6 3 How to unfold the device 89 7 Storage and transport ...

Page 6: ...4 Repair maintenance and parts replacement performed by the manufacturer or dealer 105 9 5 Disposal 105 9 6 About warranty information 105 9 7 How to check the manufacture date of the device 106 10 Troubleshooting 108 11 Specifications and test results 110 11 1 Specifications 110 11 2 Dimensions and test results 112 Index 114 Contact information 116 ...

Page 7: ...se and contact your dealer or customer support Using the device when it is malfunctioning can potentially cause an injury or accident Before boarding the device check that the device has been properly unlocked and all components are correctly assembled Check for any missing or broken components and check that the brakes are locked There is a risk of injury or accident If components need to be repl...

Page 8: ...nti tip rollers and foot pedal are deformed The anti tip rollers and foot pedal must be replaced if they are deformed Contact your dealer or technical support Do not apply stickers or paint onto the switches display or labels There is a risk that these components may not be visible resulting in incorrect operation and accident Do not hoist the device when there is a person on the device There is a...

Page 9: ...stance is longer when on a downhill slope There is a risk that you may be unable to stop in the intended position causing an accident Release the brakes only when on a flat surface and in emergencies after turning off the power After moving the device manually with the brakes released raise the brake release levers and lock the brakes There is a risk accidents may occur because the device will mov...

Page 10: ...this manual will invalidate the warranty Perform adjustment on a flat and level surface with the battery removed and brakes locked Otherwise there is a risk of accident Do not touch the connectors directly allow them to become wet or bring any metal or other foreign objects close to them Ensure that there are no foreign objects when assembling Otherwise there is a risk of injury and of damage to t...

Page 11: ...tion that was being performed at that time Record the device operation that could not be activated using the controller Record the mobile phones and other electronic devices that may be sources of radio waves and were near the device Based on these notes consider the possible cause of radio frequency interference and remove it If the problem is still not resolved consult with your dealer or custom...

Page 12: ...ther equipment should be observed to verify that they are operating normally The use of accessories transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper operation WARNING Portable RF communications equipment including peri...

Page 13: ...liance Home healthcare environment EMS Compliance Table Table 2 5 Table 2 Enclosure Port Phenomenon Basic EMC standard Immunity test levels Home healthcare environment Electrostatic Discharge IEC 61000 4 2 8 kV contact 2 kV 4 kV 8 kV 15 kV air Radiated RF EM field IEC 61000 4 3 20 V m 26 MHz 2 5 GHz 80 AM at 1 kHz 10 V m 80 MHz 2 7 GHz 80 AM at 1 kHz Proximity fields from RF wireless communication...

Page 14: ...ion 217 Hz 28 V m 5240 5100 5800 Pulse modulation 217 Hz 9 V m 5500 5785 Table 4 Input a c power Port Phenomenon Basic EMC standard Immunity test levels Home healthcare environment Electrical fast transients burst IEC 61000 4 4 1 kV 2 kV 100 kHz repetition frequency Surges Line to line IEC 61000 4 5 0 5 kV 1 kV Conducted disturbances induced by RF fields IEC 61000 4 6 3 V 0 15 MHz 80 MHz 6 V in IS...

Page 15: ...e limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is ...

Page 16: ...nforme aux CNR d Innovation Sciences et Développement économique Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux conditions suivantes 1 L appareil ne doit pas produire de brouillage 2 L appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Radio Frequency RF Exposure Info...

Page 17: ...hazards Also labels indicate the important information for using the device such as the device information lock and unlock positions of levers etc There may be additional labels not described in this user manual depending on the sales area or model CAUTION Do not remove the labels The labels contain important information ...

Page 18: ...17 WHILL Model F User Manual 1 1 Safety precautions ...

Page 19: ...em is missing or if the device is damaged contact your dealer or customer support WHILL Model F device Battery Color plate Charger Arm rest with controller User manual this manual Arm rest with hand rest Pocket reference Seat cushion App pairing ID password label Be careful not to scratch packaged items when opening packages 2 2 Names and functions of parts Device The illustration shows the contro...

Page 20: ... the lock when folding or unfolding the device F Foot rest Supports the user s feet when the user is seated in the device G Front wheels H Arm I Brake release lever Used to lock unlock the brakes for the rear wheels This lever is located under the seat assembly There are two levers in total J Battery For details refer to 4 1 Battery and charger components on page 58 K Anti tip roller This prevents...

Page 21: ... the battery frame O Primary identification label Indicates the serial number and UDI Unique Device Identifier of this device When contacting your dealer or customer support check the serial number by referring to this label P Manufacturer information label Indicates the manufacturer and manufacturer s address ...

Page 22: ...ual 2 2 About the device 2 3 Accessories Be sure to use only authentic accessories For the accessories that can be installed onto this device contact your dealer or customer support Also visit the WHILL Website https whill inc ...

Page 23: ...g component Assemble and adjust the device in the order described in this user manual Do not perform any adjustment repair or modification that is not listed in this manual There is a risk of injury and product safety risk due to damage to the device or its parts Performing repair or modification which is not listed in this manual will invalidate the warranty Do not perform assembly in a wet envir...

Page 24: ...23 WHILL Model F User Manual 3 3 Assembly and adjustment Color plate Arm rest with controller Arm rest with hand rest Seat cushion Battery ...

Page 25: ... 3 2 4 Installing the arm rests Before installing select the space between arm rests and the position of the controller Space between arm rests Standard Wide Position of controller Right side Installation pattern 1 on page 31 Installation pattern 2 on page 32 Left side Installation pattern 3 on page 37 Installation pattern 4 on page 42 Adjust the height of the arm rests 3 2 5 Adjusting the height ...

Page 26: ...n to the following and perform adjustment in order to ensure safe use Otherwise there is a risk of accident Adjust the seating of the device to fit the user s body before use Be careful to re tighten all of the adjusting bolts after assembly or adjustments Do not assemble or make adjustments while on the device When installing and removing arm rests and other parts on the device take care not to a...

Page 27: ...Unfolding the device When unfolding the device follow the procedure below with the battery already removed 1 Fix the device in place while supporting the foot pedal Foot pedal 2 Lightly pull the seat frame pipe seat pipe upwards Seat pipe ...

Page 28: ...to the position where you hear a click sound Warning Inserting a finger or other body part into the connecting components and moving parts of this device may result in an injury When assembling adjusting and transporting this device do not touch any component other than those indicated in the manual Device folds out Seat pipe Arm 5 Tilt the back support backward Warning Inserting a finger or other...

Page 29: ...t the tabs 4 of each at the corners of the color plate into the mounting holes on the arm 2 Push the tabs at the sides of the color plate into the mounting holes 6 of each on the arm to fix the arm in place 3 Install the color plate on the opposite side in the same way ...

Page 30: ... on page 42 Space between arm rests Two settings Standard and Wide can be selected for the space between arm rests The figures below introduce an example where the controller is installed on the right arm Standard Controller facing inwards inside width 430 mm Wide Controller facing outwards inside width 480 mm Position of controller The controller can be installed on the left side or the right sid...

Page 31: ...n water There is a risk that the controller may be damaged from strong impact rendering the device inoperable Do not press forcefully scratch or touch the controller display or switches with dirty hands There is a risk that the display or switches may become damaged or illegible Do not disassemble the controller Doing so may cause the controller to malfunction ...

Page 32: ... the following specifications Position of controller Space between arm rests Right side Standard 1 Pass the cable from the arm rest with controller through the threading holes on the right side of the device Cable Threading hole 2 Install the arm rest with controller onto the right side of the device 3 Install the arm rest with hand rest onto the left side of the device ...

Page 33: ...wing specifications Position of controller Space between arm rests Right side Wide 1 Remove the cover from the arm rest with controller Press the location shown by the arrow in the figure to remove the two tabs and separate the left and right covers Remove the cover 2 Disconnect the cable attached to the inside of the cover ...

Page 34: ... forcefully There is a risk of breaking the cable that is connected to it Controller 4 Remove the cover from the arm rest with hand rest Press the location shown by the arrow in the figure to remove the two tabs and separate the left and right covers Remove the cover 5 Remove the hand rest of the arm rest with hand rest Turn the screw to remove together with the fixture Remove the hand rest by sli...

Page 35: ...on on the arm rest then slide the hand rest of the arm rest Install the screw and fixture removed in step 3 and tighten the screw to fix the hand rest Try to move the hand rest of the arm rest with hand rest up down left and right and check that they are locked in place 7 Install the cover removed in step 1 onto the arm rest on the side installed with the hand rest ...

Page 36: ...ction on the arm rest then slide the controller Install the screw and fixture removed in step 5 and tighten the screw to fix the controller Try to move the installed controller up down left and right and check it they are locked in place 9 Connect the cable disconnected in step 2 to the outer side cover removed in step 4 10 Install the cover removed in step 4 to the arm rest with controller ...

Page 37: ...assembled in step 10 through the threading holes on the right side of the device Cable Threading hole 12 Install the arm rest with controller assembled in step 10 to the right side of the device 13 Install the arm rest with hand rest assembled in step 7 to the left side of the device ...

Page 38: ...at the following specifications Position of controller Space between arm rests Left side Standard 1 Remove the cover from the arm rest with controller Press the location shown by the arrow in the figure to remove the two tabs and separate the left and right covers Remove the cover 2 Disconnect the cable attached to the inside of the cover ...

Page 39: ...orcefully There is a risk of breaking the cable that is connected to it Controller 4 Remove the cover from the arm rest with hand rest Press the location shown by the arrow in the figure to remove the two tabs and separate the left and right covers Remove the cover 5 Remove the hand rest of the arm rest with hand rest Turn the screw to remove together with the fixture Remove the hand rest by slidi...

Page 40: ... the projection on the arm rest then slide the hand rest of the arm rest Install the screw and fixture removed in step 3 and tighten the screw to fix the hand rest Try to move the hand rest of the arm rest with hand rest up down left and right and check that they are locked in place 7 Install the cover removed in step 1 onto the arm rest on the side installed with the hand rest ...

Page 41: ...ide the controller Install the screw and fixture removed in step 5 and tighten the screw to fix the controller Try to move the installed controller up down left and right and check it they are locked in place 9 Connect the cable disconnected in step 2 to the inside of the cover removed in step 4 10 Install the cover removed in step 4 onto the arm rest on the side installed with the controller ...

Page 42: ...th controller assembled in step 10 through the threading holes on the left side of the device Cable Threading hole 12 Install the arm rest with controller assembled in step 10 to the left side of the device 13 Install the arm rest with hand rest assembled in step 7 to the right side of the device ...

Page 43: ...ions Position of controller Space between arm rests Left side Wide 1 Pass the cable from the arm rest with controller through the threading holes on the left side of the device Cable Threading hole 2 Install the arm rest with controller onto the left side of the device 3 Install the arm rest with hand rest onto the right side of the device ...

Page 44: ... the desired height Set the position so that the scale on the arm rest is aligned with the upper end of the arm The height of the arm rest can be adjusted in 3 stages 2 Tighten the arm rest adjustment screw and fix the arm rest in place After adjustment is completed try to slide the arm rest up and down to confirm that it is locked in place and does not slide If rattling of the arm rest bothers yo...

Page 45: ...troller is installed on the left arm the wiring method changes Underside of seat Underside of seat The illustration shows wiring when the controller is attached on the right side 2 Connect the connector of the cable Insert the connector with the arrows of the connector aligned then rotate the base lock of the connector clockwise to lock it Base lock of the connector ...

Page 46: ...e seat Velcro strips are included to help secure the cushion to the chair Please ensure the velcro strips are firmly attached to the bottom of the cushion and the seat and are properly aligned with each other when placing the seat cushion on the seat Place so that side with round corners is at the rear Rear side Front side Seat cushion ...

Page 47: ...battery is inserted removed several times a malfunction may have occurred Please contact your dealer or customer support 1 Ensure that the battery lock release button is not pressed 2 Grab the battery handle and insert the battery into the battery compartment Charge the battery before using WHILL Model F for the first time For the battery charging procedure refer to 4 2 Charging procedure The batt...

Page 48: ...s There is a risk of hand injury if it gets caught in the device Pay attention to the following and perform adjustment in order to ensure safe use Otherwise there is a risk of accident Adjust the seating of the device to fit the user s body before use Be careful to re tighten all of the adjusting bolts after adjustments Do not make adjustments while on the device When installing and removing arm r...

Page 49: ...al procedure refer to 4 1 1 Removing the battery on page 59 2 Loosen the arm rest adjustment screw To loosen a re tightened screw use a Phillips screwdriver Arm rest adjustment screw 3 Change and adjust the locking position of the arm rest to the desired height Set the position so that the scale on the arm rest is aligned with the upper end of the arm The height of the arm rest can be adjusted in ...

Page 50: ... of the arm rest on the opposite side in the same way 6 Install the battery For the installation procedure refer to 3 2 8 Installing the battery on page 46 After adjustment is completed try to slide the arm rest up and down to confirm that it is locked in place and does not slide If rattling of the arm rest bothers you further tighten the arm rest adjustment screw with a Phillips screwdriver ...

Page 51: ...can be widened by altering the installation method Standard Controller facing inwards inside width 430 mm Wide Controller facing outwards inside width 480 mm 1 Remove the battery For the removal procedure refer to 4 1 1 Removing the battery on page 59 2 Remove the seat cushion from the seat Seat cushion ...

Page 52: ...o not pull forcefully There is a risk of breaking the cables Base lock of the connector 4 Loosen the arm rest adjustment screw To loosen a re tightened screw use a Phillips screwdriver Arm rest adjustment screw 5 Remove the arm rest 6 Remove the arm rest on the opposite side in the same way 7 Remove the controller and hand rest from the arm rest For the removal procedure refer to Steps 1 to 5 in 3...

Page 53: ... 13 in 3 2 4 Installing the arm rests Installation pattern 2 on page 32 10 Tighten the arm rest adjustment screw and fix the arm rest in place 11 Connect the cable For details on how to connect the cable refer to 3 2 6 Connecting the cable on page 44 12 Install the battery For the installation procedure refer to 3 2 8 Installing the battery on page 46 13 Turn on the power and check that the device...

Page 54: ...e device is changed to the left side of the device 1 Remove the battery For the removal procedure refer to 4 1 1 Removing the battery on page 59 2 Remove the seat cushion from the seat Seat cushion 3 Disconnect the cable connector under the seat When disconnecting the connector hold and rotate the base lock of the connector Do not rotate other parts of the connector When disconnecting the connecto...

Page 55: ...s For details on adjusting the height of the arm rests refer to 3 2 5 Adjusting the height of the arm rest on page 43 7 Connect the cable For details on how to connect the cable refer to 3 2 6 Connecting the cable on page 44 8 Install the battery For the installation procedure refer to 3 2 8 Installing the battery on page 46 9 Turn on the power and check that the device moves forward backward left...

Page 56: ...55 WHILL Model F User Manual 3 3 Assembly and adjustment ...

Page 57: ... penetration with nails or standing on them etc Device battery should be charged in a well ventilated space that is free of flammable gases and that is at least twice the size of the device There is a risk of explosion or other accidents if the space is filled with flammable gas or if ventilation is insufficient If the battery has external damage or you notice an abnormality in its functioning imm...

Page 58: ...el ground is restricted to 4 km hour at maximum Although the battery temperature is not the same as the air temperature or ambient environment ensure that the battery is not left for a long time in 0 C or lower environments before driving The device sometimes comes to a stop if an attempt is made to go up steep inclines when the battery temperature is low The device decelerates if it is driven on ...

Page 59: ... a lithium ion battery with a voltage rating of 25 3 V When disposing of the battery follow your local lithium ion battery disposal regulations Battery charging port with cap Handle Battery lock release button Battery LED Charger AC receptacle DC connector Charger indicator AC connector cord ...

Page 60: ...Press the battery lock release button Battery lock release button 3 Grasp the handle and pull it toward you to remove the battery The battery weighs 6 0 lb 2 7 kg Handle the battery with care dropping it will increase a risk of injury and damage to the battery Otherwise there is a risk of injury and damage to the battery ...

Page 61: ...e there is a risk of electric shock short circuit and fire Do not pull with excessive force on the AC connector cord Otherwise there is a risk of electric shock short circuit and fire Do not charge with wet hands There is a risk of electric shock CAUTION Charge at an ambient temperature between 0 and 40 C 32 and 104 F The battery may not charge if charged at a temperature outside this range This m...

Page 62: ...he charger is left plugged in for more than 5 hours there is no risk of the device being damaged However for safety reasons avoid leaving the charger plugged into the wall outlet for a long time Immediately disconnect the DC connector from the battery after charging is completed If the usable time after charging has become abnormally short and the battery must be replaced contact your dealer or cu...

Page 63: ... the battery is being charged 1 Move the device close to the outlet 2 Turn off the device power 3 Connect the charger and AC connector cord 4 Plug the charger into the wall outlet The charger indicator illuminates red When the charger indicator is red it means that the charger is connected to the wall outlet and not connected to the battery Charger indicator ...

Page 64: ...ect and reconnect again If the charger indicator flashes red even though you attempt to establish a connection several times a battery or charger malfunction may have occurred If the charger indicator turns green right away even though the battery is not charged fully a battery other than the battery provided with the device may have been used Be sure that the charger indicator flashes green Cap D...

Page 65: ... the removal procedure refer to 4 1 1 Removing the battery on page 59 3 Connect the charger and AC connector cord 4 Plug the charger into the wall outlet The charger indicator illuminates red When the charger indicator is red it means that the charger is connected to the wall outlet and not connected to the battery Charger indicator ...

Page 66: ...0 charge or less red No charge purple Cap Charger indicator Battery LED 6 Charging is completed when the charger indicator and battery LED turn solid green The battery LED turns off shortly after charging completes If the charger indicator flashes red the charger is not properly connected In this case disconnect and reconnect again If the charger indicator flashes red even though you attempt to es...

Page 67: ...isconnect the DC connector from the battery then disconnect the plug from the wall outlet 8 Close the cap of the battery charging port 9 Install the battery For the installation procedure refer to 3 2 8 Installing the battery on page 46 ...

Page 68: ...states as shown below Flashing green charging Solid green charging completed Solid red standby Flashing red charging error Charging is not possible when the charger indicator is flashing red Disconnect the plug from the wall outlet Then after the charger indicator turns off connect the plug again If the issue persists contact your dealer or customer support ...

Page 69: ...ing the device inoperable CAUTION If the device is not used for a long period ensure the battery is fully charged before storing Charge the battery at least once a month There is a risk that the battery may get excessively depleted and cannot be charged This device is an electrical product The waterproof performance of this device conforms to IPX4 resistance against water splashes from any directi...

Page 70: ...hat the device has been properly unlocked the lock indicator on the inside of the right arm shows red Wheels Check the treads and ensure they are not worn down by more than 1 64 inches 0 5 mm Check that there is no visible deformation or cracking of the front or rear wheels Check the rear wheels to see that they are at the appropriate air pressure specified air pressure 40 PSI Tires are not crushe...

Page 71: ...If the device you are using does not have a lap belt contact your dealer or customer support The maximum load weight for this device is 253 5 lb approx 115 kg It includes both the occupant and any luggage Use the device without subjecting it to a load higher than this limit There is a risk of damaging the device When using your own cushion for safety be sure to use one that has sufficient flame re...

Page 72: ...ce is equipped with a lap belt fasten it during use There is a risk of injury Do not apply force to the device from the sides There is a risk that the device may tip over Do not forcefully push or pull the device from the side The maximum driving range or driving speed of this device may vary depending on the driving conditions such as hills curves steps terrain load and temperature The device may...

Page 73: ...he seat Do not let your hands touch the controller As the back support can be folded forward do not pull it toward you or apply force to it in the forward direction There is a risk that the back support may tilt forward causing an accident Before using the device be sure to check that the device has been properly unlocked Take care not to catch or bump your feet against the foot rest frame Do not ...

Page 74: ...73 WHILL Model F User Manual 5 5 Operating procedures 4 Lower the foot rest by pushing the end of the foot rest down with your hand ...

Page 75: ... use It may be sold separately depending on the area country 1 Tighten the lap belt Insert the tongue into the buckle until a click sound is heard After fastening the belt adjust its length so that your body is held securely in place 5 3 1 Removing the lap belt 1 Press the button on the buckle of the lap belt to remove the lap belt ...

Page 76: ... and adjusting the speed There is a risk of unintended movement of the device 1 Press the power button If the device does not start properly even though the charged battery is inserted to the device and the device is turned on after five seconds have elapsed remove the battery then attach the battery again after 10 seconds Power button When the device turns on first the WHILL logo appears on the d...

Page 77: ... ion battery Be sure to fully charge the battery before using it regardless of the distance you plan to travel Battery charge level 5 4 2 Controlling the speed 1 The maximum speed when the joystick is tilted all the way can be adjusted in 4 stages from 1 slow to 4 fast by operating the speed select buttons button increasing the speed button decreasing the speed The device speed can be adjusted acc...

Page 78: ...the device When driving fully check the surroundings and road conditions Drive carefully at low speed particularly when driving in locations crowded with people close to walls or other locations where there are obstacles nearby and in narrow places or on uneven surfaces or slopes Otherwise there is a risk of accident When driving on wet inclines there is a risk that the device may loose stability ...

Page 79: ...There is a risk of unintended movement of the device Do not drive the device in the following areas The device may tip over and there is a risk of accidents Escalators or stairs Steps higher than approximately 1 4 inches 35 mm Slopes with a gradient of 10 or more Soft surfaces such as sand or mud Snowy or frozen paths Do not drive through puddles There is a risk of corrosion and short circuit Do n...

Page 80: ... on the paved sidewalk This device is not designed for use on roads for automobile When crossing roads check that the drivers can see you and exercise sufficient caution Do not twist the joystick assembly except when replacing it There is a risk that the joystick may be loosened or damaged rendering the device inoperable Do not operate the brake release levers with your feet The brake release leve...

Page 81: ...he device forward and backward to move the device backward 5 5 2 Moving in a diagonal direction To move in a diagonal direction first turn the device so that it faces the direction you want to go Then move the joystick straight forward or backward to move forward or backward in the diagonal direction ...

Page 82: ...del F User Manual 5 5 Operating procedures 5 5 3 Turning To turn in place move and hold the joystick to the left or right 5 5 4 Stopping Releasing the joystick automatically applies the brakes and stops the device ...

Page 83: ...creases the speed The speed can be controlled in a continuous scale High speed large tilt angle Low speed small tilt angle When beginning to drive move the joystick only the amount needed to start moving slowly The maximum speed when the joystick is moved all the way varies depending on the speed that was set with the speed select buttons For the procedure used to set the maximum speed refer to 5 ...

Page 84: ...wing conditions Steps higher than approximately 1 4 inches 35 mm More than 1 4 inches 35 mm Slopes with a gradient of 10 or more 10 or more Soft surfaces such as sand mud snowy or frozen paths Driving on gravel light snow and grass is possible When the device might be on an extremely steep uphill slope a warning is displayed and a warning tone sounds For details on warnings refer to 10 Troubleshoo...

Page 85: ... the brakes push it slowly by hand while paying attention to the condition of the road When the brakes are released the device will move freely Pushing it forcefully may cause it to move in an unexpected direction If the device is pushed at speeds of 5 mph 8 km h or higher there is a risk of the battery malfunction because a load is applied to the battery When operating the brake release lever be ...

Page 86: ... place luggage that exceeds the width of the device Otherwise there is a risk of accident due to luggage coming into contact with the surrounding area Back support When hanging a backpack on the back support hang the shoulder straps onto the hooks on the back support The maximum load of the back support is 11 lb 5 kg Hang the rucksack by its shoulder straps and tighten them Be careful not to let t...

Page 87: ...wise there is a risk of accident Perform folding and unfolding of the device with the brakes applied Otherwise there is a risk of unintended movement of the device which may cause accidents CAUTION When folding or unfolding the device grab only the handle and part as described in this manual and do not hold the device by any other areas Otherwise there is a risk of hand injury if it gets caught in...

Page 88: ...ecting components and moving parts of this device may result in an injury When assembling adjusting and transporting this device do not touch any component other than those indicated in the manual Lock release button 4 Pull the seat pipe upwards When the device begins to close take your hand away from the lock release button to unlock the device Warning Inserting a finger or other body part into t...

Page 89: ...nd The device sometimes cannot be folded if the front wheels are touching the rear wheels When moving the device fully check the surroundings and road conditions and take care to prevent collision and falling out of the device Do not apply force to the device from the sides or drag the device ...

Page 90: ...ting the foot pedal Foot pedal 2 Pull the seat pipe upwards Seat pipe 3 With the seat pipe pulled upwards press the lock release button To prevent malfunctioning of the lock release button the lock release button has been designed so that it can be pushed in only when the seat pipe is pulled upwards Lock release button ...

Page 91: ...ay result in an injury When assembling adjusting and transporting this device do not touch any component other than those indicated in the manual Back support Check that the lock indicator on the inside of the right arm shows black When the device is not correctly folded out the lock indicator shows red Lock indicator Warning Inserting a finger or other body part into the connecting components and...

Page 92: ...91 WHILL Model F User Manual 6 6 Folding Procedure ...

Page 93: ...re is a risk of foreign objects entering the device and corroding the frame and screws Do not store the device with a heavy object placed on it for a long period There is a risk of device malfunction Do not place the battery or device in a location that is inclined in a vibration prone area on a high shelf or in other similar places There is a risk of damage to or deformation of the battery or dev...

Page 94: ...ip rollers are in contact with the ground or if the incline is extremely dangerous will cause the device to lose control CAUTION When transporting the device in an automobile trunk or train bus or other public transport make sure that each component is safely secured Otherwise there is a risk of components moving as a result of vibration or impact and the device becoming damaged When using a wheel...

Page 95: ...ice while the wheel at the bottom of the foot rest is still in contact with the ground There is a risk of excessive force being applied to the stand wheel and the stand wheel being damaged Do not allow the device to tip over There is a risk of damage to the device 1 Roll the device by holding onto the arm rests Check that the arm rest adjustment screws are firmly tightened Arm rest 2 When changing...

Page 96: ...s in contact with the ground roll the anti tip rollers to change the direction of the device When moving the device fully check the surroundings and road conditions and take care to prevent collision and falling out of the device Do not apply force to the device from the sides or drag the device ...

Page 97: ... lift the device if you feel that it is heavy There is a risk of injury to the user and damage to the device as a result of falling When transporting the device or its components in an automobile trunk or other vehicles make sure that each component is safely secured Otherwise there is a risk of components moving as a result of vibration or impact and the device becoming damaged 1 Remove the batte...

Page 98: ...strongly pull its cable There is a risk of the controller being damaged After removing the arm rest with controller put it in a case or bag Do not carry the arm rest with controller as it is Also ensure that the cable is not caught There is a risk of the controller being damaged The length and main material of the arm rest with controller are as follows Refer to this information when checking perm...

Page 99: ... connector do not pull forcefully There is a risk of breaking the cables Base lock of the connector 4 Remove the arm rest adjustment screw For the removal procedure refer to step 2 in 3 3 1 Adjusting the height of the arm rest on page 48 To loosen a re tightened screw use a Phillips screwdriver 5 Remove the arm rest with controller 6 Tighten the arm rest adjustment screw Be careful not to lose the...

Page 100: ...99 WHILL Model F User Manual 7 7 Storage and transport methods ...

Page 101: ... may not be offered or some functions may not be used The paper slip where the app pairing ID and password printed is placed in the box containing arm rests Attach it to the last page of the this user manual so that you do not lose it Ensure not to attach the slip to the device CAUTION Ensure the device is functional in a safe space each time after setting and adjusting the speed There is a risk o...

Page 102: ...101 WHILL Model F User Manual 8 8 About the smartphone app ...

Page 103: ...eep the device clean If there is a significant amount of dirt on the exterior or wheels wipe it away with a wet towel Pay attention when washing the wheels off with water If the dirt is tough to remove use a neutral detergent Avoid the use of petroleum based solvents Do not use a high pressure washer Replace the front and rear wheels when the treads are worn down by less than 1 64 inches 0 5 mm Fi...

Page 104: ...discoloration deformation deterioration and damage Do not insert a sharp object into the speaker holes Doing so may damage the controller Do not apply commercially available grease or oily antirust agent wax etc to the moving parts or connections of the device There is a risk that the stickiness of such substances may cause sand or other foreign substance to enter the device causing device malfunc...

Page 105: ... If the joystick comes off the controller follow the procedure below to reinstall it 1 Fit the joystick in place 90 relative to the direction of forward travel 2 Rotate the joystick clockwise by 90 Push in the joystick after rotating it to the specified position ...

Page 106: ...r If the device shows any abnormal signs immediately discontinue use and contact your dealer or customer support Using the device when it is malfunctioning can potentially cause an injury or accident CAUTION If a component becomes worn or requires replacement contact your dealer There is a risk of damage to the device that renders it inoperable 9 5 Disposal When disposing of the device its parts a...

Page 107: ... 10th digits of the serial number listed on the primary identification label Indication Year Month Indicated location 8th and 9th digits 10th digit Notation method 20 2020 21 2021 22 2022 23 2023 24 2024 1 to 9 January to September A October B November C December FA1213J2060123 FA1213J2060123 Year 2020 June ...

Page 108: ...tation method 0 2020 1 2021 2 2022 3 2023 4 2024 01 to 52 WC20172170100043 WC20172170100043 Year 2020 17th week of the year Charger Check the 5th and 6th digits of the 11 digit serial number listed in the white frame of the primary identification label of the charger Indication Year Month Indicated location 5th digit 6h digit Notation method 0 2020 1 2021 2 2022 3 2023 4 2024 1 to 9 January to Sep...

Page 109: ...e was turned on while connecting the charger Disconnect the charger from the battery The display shown on the right appears The battery charge level is low Charge the battery The maximum speed decreases The battery temperature dropped significantly Store the battery at room temperature or at least at an ambient temperature of above 0 C 32 F until the battery temperature rises above 0 C 32 F The ma...

Page 110: ...oubleshooting 10 Numerical error codes are displayed with a red vertical line If an unlisted error is displayed or the issue persists even though a problem was handled in line with troubleshooting contact your dealer or customer support ...

Page 111: ... mm Type of rear wheels Standard Air tire Outside diameter 207 mm 8 8 32 inches Maximum allowable inclination 10 Cruising distance 20 km 12 4 miles Maximum load capacity 115 kg 253 5 lb Charging time 5 hours Operating temperature 15 to 40 C 5 to 104 F Pivot width 1080 mm 42 5 inches Force needed to operate joystick 1 N Estimated Lifetime 5 years Noise produced by the device and level thereof Below...

Page 112: ...um ion battery Rated capacity of battery counterpart 5 hour rate 10 6 A DC connector pinout Pin 1 Pin 2 Pin 3 Detection Pin 4 Not connected Type reference of the battery charger Off board battery charger Rated current of user accessible protective fuses There are no user accessible fuses Name and address of the battery charger manufacturer WHILL Inc 2 1 11 Higashishinagawa Shinagawa ku Tokyo 140 0...

Page 113: ...3 mm Rear wheels side 495mm Front wheels side Back support angle 104 Height from foot rest to seat 348 mm 13 7 inches Leg to seat surface angle 84 Arm rest to set distance 175 mm 6 9 inches 215mm 8 5 inches Front location of arm rest structure 670 mm 26 3 inches 710 mm 28 inches Horizontal location of axle 43 mm 1 7 inches Minimum turning radius 780 mm 30 7 inches Minimum braking distance 740 mm 2...

Page 114: ...n of Conformity for CE Marking Hereby WHILL Inc declares that WHILL Model F is in compliance with Directive 2014 53 EU Directive 2011 65 EU and Regulation EU 2017 745 The full text of the EU declaration of conformity is available at the following internet address https whill inc ...

Page 115: ...ED 58 65 Battery lock release button 58 Brake 84 Brake release lever 19 84 C Charger 19 58 Charger indicator 67 Charging procedure 60 Charging the battery 56 Contact information 116 Controller 19 Switching the position 53 D Device information 20 Dimensions 112 Display 19 108 Driving 77 E Electromagnetic interference 10 EMI 10 Error code 108 F Foot rest 19 Front wheels 19 Functions of parts 18 G Ge...

Page 116: ...autions 6 Seat cushion 23 Serial number 20 106 107 Smartphone 100 Smartphone app 100 Speaker 19 Specifications 110 Speed select button 19 Stopping 81 Storage 92 T Test results 110 Transporting the device 93 Troubleshooting 108 Turning 81 Turning on the power 75 U User maintenance 102 W Warning labels 16 ...

Page 117: ... 2 1 11 Higashishinagawa Shinagawa ku Tokyo 140 0002 Japan Authorized representative in the EU and UK Sponsor in AUS and NZ EU CMC Medical Devices C Horacio Lengo n18 C P 29006 Málaga Spain AUS INOVANZ Pty Ltd Telephone 61 1300 639 692 E mail Info inovanz com UK M s CMC Medical Devices Ltd Office 32 19 21 Crawford Street London United Kingdom NZ CARSL Consulting 24 Side Road RD 10 Parkhill Farm Ha...

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