User Guide
5. System Management
5.1 Storage Subsystem Firmware Upgrade
5.1
Storage Subsystem Firmware Upgrade
This section provides information on actions that should be taken before starting a firmware upgrade on the
Ultrastar 8.
SAS and SATA Configurations
: The Ultrastar 8 will need to be taken offline for the firmware
upgrade. Ensure that all user activity has been paused during the upgrade procedure. Failing to do so could
result in loss of data.
Users should install all of the required downloads before beginning the firmware upgrade process.
Devices (<dev>)
In order to initiate a firmware upgrade on the enclosure, a target must be identified. Linux targets are
referred to as sg (SCSI Generic) devices and appear as <dev> in the Linux Firmware Upgrade procedure.
Windows targets are referred to as SCSI devices and appear as <dev> in the Windows Firmware Upgrade.
Required Downloads
:
•
SG3 Utils
: download version 1.42 from the SG3 Utils website at:
http://sg.danny.cz/sg/sg3_utils.html
5.1.1
Downloading Firmware from the Support Portal
Note:
The product must be registered in order to download firmware updates.
Step 1 :
Open a web browser and go to:
https://portal.wdc.com/Support/s/
The Western Digital Enterprise Support Center will appear.
Step 2 :
Log in to the Western Digital enterprise support center using a Email and password.
You will be logged into the Western Digital Enterprise Support Center and several support
options will appear on the page.
Figure 407:
Logged into the Western Digital Enterprise Support Center
Step 3 :
Click the
Downloads
option.
The Western Digital downloads page will appear.
Step 4 :
Locate and download the firmware update for your product.
a.
From the Identify Product section, select the Product, Operating System / Type, and
Release Version.
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