Western Digital My Passport Slim User Manual Download Page 1

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Exter

al P

rtable

My Passport

Slim

™

Portable Hard Drive

User Manual

My Passport Slim User Manual

Summary of Contents for My Passport Slim

Page 1: ...External Portable My Passport Slim Portable Hard Drive User Manual My Passport Slim User Manual ...

Page 2: ... Search by keyword phrase or answer ID Installation Get online installation help for your WD product or software WD Community Share your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK 4WDC 0...

Page 3: ...and Getting Started 5 Connecting the Drive 5 Getting Started with the WD Software 6 3 WD SmartWare Software Functional Overview 15 Home Tab Display 16 Backup Tab Displays 23 Retrieve Tab Displays 25 Settings Tab Display 28 Help Tab Display 29 4 Backing Up Files 30 How the Backup Function Works 30 Backing Up Files 30 5 Retrieving Files 38 How the Retrieve Function Works 38 Retrieving Files 38 6 Man...

Page 4: ...D Software and Disk Image 53 9 Troubleshooting 54 Installing Partitioning and Formatting the Drive 54 Frequently Asked Questions 54 A Installing the SES Driver 56 Installing on Windows XP Computers 56 Installing the Driver Automatically 56 Installing the Driver Manually 58 Installing on Windows Vista Computers 60 Installing the Driver Automatically 60 Installing the Driver Manually 61 Installing o...

Page 5: ...erformance can vary based on your hardware and system configuration Automatic continuous backup software The WD SmartWare Pro automatic backup software works quietly in the background to help protect your data using minimal PC resources Select automatic continuous backup to instantly back up your files Or select the scheduled backup option to back up your files on your schedule and take control of...

Page 6: ... 3 0 cable Quick Install Guide Optional Accessories For information about optional accessories for WD products visit Operating System Compatibility Your My Passport Slim drive and the WD Drive Utilities software are compatible with the following operating systems Figure 1 My Passport Slim Drive Kit Components US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdst...

Page 7: ...a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 53 and Troubleshooting on page 54 Physical Description As shown in Figure 2 the My Passport Slim drive has A power activity LED indicator A USB 3 0 interface port Power Activity LED The power activity LED shows the drive s power st...

Page 8: ...special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 45 Another way is to register online at http register wd com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following p...

Page 9: ... Connecting the Drive 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 3 Verify that the drive appears in your computer s file management utility listing 4 If a Found New Hardware screen appears click Cancel to close it The WD software installs the proper driver for your drive Your My Passport drive is now ready to use as an external storage device You can enhance ...

Page 10: ...agreement and select the I accept the terms check box to accept the agreement and activate the Next button 4 Click Next to display the Custom Setup dialog 5 On the Custom Setup dialog a Select an application name to see a brief description of the application WD Drive Utilities WD SmartWare b Clear the check box for any application that you do not want to install c Select or clear the installation ...

Page 11: ...zard 8 Depending on your selections Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen see Figure 4 on page 8 and Managing and Customizing the Drive on page 43 Installing the WD SmartWare displays the Upgrade to WD SmartWare Pro screen for activating your free software upgrade see Figure 5 on page 8 and proceed to step 9 ...

Page 12: ...ion to non WD drives unsupported WD drives and a remote Dropbox folder Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers Figure 4 WD Drive Utilities Screen Figure 5 Upgrade to WD SmartWare Pro Screen ...

Page 13: ...rocedure for your initial backup for now click the X close window icon in the upper right corner of the Select Backup Source and Backup Target screen Otherwise proceed to step 10 10 In the Backup Source area of the Select Backup Source and Backup Target screen select the device that has the files you want to back up a Use the backup source selector to specify whether you want to back up files from...

Page 14: ...con signifies that the backup source device will be your remote Dropbox folder b If the selected backup source has more than one internal hard drive or drive partition or external hard drives use the backup source device selector to select the one that you want to back up 11 In the Backup Target area of the Select Backup Source and Backup Target screen a If you have more than one backup target dev...

Page 15: ...tion or network share use the backup target device selector under the device icon to select the one that you want to use 12 Click Next on the Select Backup Source and Backup Target screen to display the Select Backup Plan screen 13 On the Select Backup Plan screen a Select the option for the type of backup that you want to run Category Backup Finds and backs up all of the files of the selected cat...

Page 16: ... the check boxes and selection boxes to schedule your backups Selecting Performs a backup Hourly Every hour on the hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Monthly On the selected day o...

Page 17: ...up screen display depends on the type of backup you selected at step 13 on page 11 See Figure 6 on page 14 15 On the initial Backup screen you can either Run your first backup See Backing Up Files on page 30 before clicking Enable Backup Click Skip Backup to skip the backup 16 Click OK to close the Backup Plan configuration complete dialog ...

Page 18: ...tial Backup Screens Initial File Backup Screen Initial Category Backup Screen Note The initial Backup screens only appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do ...

Page 19: ...drive or multiple hard drive partitions or if an available backup target device has multiple partitions or network shares the WD SmartWare software displays a selector box that you can use to specify the one you want to work with See Home Tab Display on page 16 Backup One of two backup dialogs depending on the backup mode that you select The by category dialog provides content gauges showing the t...

Page 20: ...device partition network share that you want to back up files to or retrieve files from See Figure 7 on page 17 and Table 1 on page 18 for a brief functional description of the Home tab display Settings Buttons for opening dialogs to Specify the number of backup versions that you want to keep for each file Specify a different destination folder for retrieved files Automatically check for WD SmartW...

Page 21: ...NUAL WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 17 Figure 7 Home Tab Display Backup Source Content Gauge Backup Target Content Gauges Backup Source Device Selector Backup Source Selector Computer Icon Backup Target Device Icons ...

Page 22: ...s that you have selected the Dropbox option for backup operations Right clicking the icon and selecting Select Account displays the Dropbox login required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software Backup source computer icon Signifies that you have selected the computer option for backup operations and provides the name of the selected drive or drive p...

Page 23: ... type backup including system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup The Retrieved category also shown against a dark gray background includes the...

Page 24: ...ackup target content gauge shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the device After running a backup or copying files to the device the backup target content gauge shows All of the files that have been backed up in the same categories as the content gauge for t...

Page 25: ... To display the Windows Map Network Drive dialog Create Shortcut To add a shortcut to the device to your desktop display Alerts To display the WD SmartWare WD Alerts reports Properties To display the Device Details and Troubleshooting information for the device Right clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for acces...

Page 26: ...nifies that non WD devices unsupported devices and a remote Dropbox folder are being accessed by a 30 day free trial of the WD SmartWare Pro software upgrade Login required icon Not shown in Figure 7 on page 17 Signifies that a valid login user name and password are required to access secured network attached storage devices No writable partition icon Not shown in Figure 7 on page 17 Appears when ...

Page 27: ...ter s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure 8 and Table 2 on page 24 for a brief functional description of the Backup tab displays Figure 8 Backup Tab Displays Backup by Category Display Backup by Files Display Backup Source Content Gauge Backup Target Content Gaug...

Page 28: ...n the backup files selection box creates a custom backup plan and updates the content gauges Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Note The folder structure view displaces the backup source device content gauge on the Backup tab display In file mode the initial default configuration of the WD...

Page 29: ...content gauge Same as the content gauge for the backup source device on the Home tab display See Backup source content gauge on page 19 Backup target content gauge Same as the content gauge for the backup target device on the Home tab display See Backup target content gauge on page 20 Category File Backup toggle button Switches the backup mode between categories and files Category mode Backs up fi...

Page 30: ...ange retrieve folder box and Browse button By default the WD SmartWare software creates and uses a folder named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and click Apply Continued Select a Volume to Retrieve From Display Select a Destination for Retrieved Files Display Select Content to Retrieve Display Backed...

Page 31: ...are displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected backup target device Retrieve some files selection box Displays all of the files from the ...

Page 32: ...s the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Software Updates but...

Page 33: ...Support Contact Us page at http support wd com contact Learning Center topic buttons Provide links to display the main Learning Center help topics Overview Backup Retrieve Manage Customize Online User Manuals link Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wd com wdproducts wdsmartware um asp Support link Uses your Web browser to connect to the WD...

Page 34: ...backing up any New file that is created on or copied to the selected backup source device Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just leave the backup source and target devices connected to your computer Note Backup protection is automatic for as long as the backup source and target devices are...

Page 35: ...r computer select the one that you want to back up files to b Verify that a light blue background highlights the selected device c If the selected backup target device has more than one drive partition or network share use the backup target device selector under the device icon to select the one that you want to use 3 Click the Backup tab to display the Backup screen see Figure 8 on page 23 4 The ...

Page 36: ...aily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to ru...

Page 37: ...SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup Click Backup Now if you want to bypass the schedule and run the backup now 8 To backup selected categories of files...

Page 38: ...ent gauges e Click Enable Backup to begin backing up the selected categories of files on the selected backup source device at the specified backup frequency and skip to step 11 on page 37 Note If you configured a scheduled backup at step 5 on page 31 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Stat...

Page 39: ... the check boxes for all of the files and folders on the device d Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration e Click Enable Backup to begin backing up all of files and folders on the selected backup source devices at the specified backup frequency and skip to step 11 on p...

Page 40: ...elects all of the subfolders and files in the folder d Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration e Click Enable Backup to begin backing up the selected files or folders on the selected backup source device at the specified backup frequency and proceed to step 11 on page ...

Page 41: ...can keep files from being backed up If you cannot determine why some of your files were not backed up try Saving and closing all of your open files Closing all running applications including your email program and Web browser 13 If you clicked Disable Backup at step 11 the disable backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you ca...

Page 42: ...lect the backed up volume on the retrieve source device that you want to retrieve files from 3 Specify the destination where you want to copy the retrieved files either their original locations on the backup source device or a special retrieve content folder 4 Specify what you want to retrieve either individual files and folders or everything 5 Retrieve the files Retrieving Files 1 In the Backup S...

Page 43: ...he one that you want to retrieve files from b Verify that a light blue background highlights the selected device c If the selected device has more than one drive partition or network share use the backup target device selector under the device icon to specify the one that you want to use 3 Click the Retrieve tab to display either the Select a destination for retrieved files dialog Select a volume ...

Page 44: ...ieve from dialog with nothing listed in the Backed Up Volumes selection box You cannot retrieve files from a device that does not have a backup volume Click the Home tab and return to step 2 on page 38 to select the device that has the files you want to retrieve IF you want to copy your retrieved files to THEN select the option Their original locations on the selected retrieve destination backup s...

Page 45: ... backed up files that have been deleted Select the View icon to list individual files To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter Select the check boxes for the files or folders that you want to retrieve 7 Click Start Retrieving IF you want t...

Page 46: ...e A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved D...

Page 47: ...stalled the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar You can use the icon to Open the WD SmartWare software Check the drive status Safely disconnect the drive Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software You can start the WD SmartWare softwar...

Page 48: ...icking the Safely remove option You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate drive status CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive IF the WD Quick View icon ...

Page 49: ...ay the Sleep Timer dialog 4 On the Sleep Timer dialog a In the Set Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the lates...

Page 50: ...rforming well Run the following tests if you are concerned that your drive is not operating properly SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With ad...

Page 51: ...level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 1 Open the WD Drive Utilities software by clicking either The WD Drive Utilities desktop shortcut icon if you created one when you installed the application Start All Programs Western Digital WD Apps WD Drive Utilities See Figure 4 on page 8 2 If you have mo...

Page 52: ...tand check box to signify that you accept the risk c Click Erase Drive After the drive erase operation completes go to http support wd com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your drive erasing or reformatting the drive also...

Page 53: ...s your ability to retrieve files from a longer back in time period Consumes more disk space 1 Click the Settings tab to display the Software Settings screen see Figure 10 on page 28 2 On the Software Settings screen click File History to display the Set File History dialog 3 On the Set File History dialog a Use the selection box to specify the number of backup versions that you want to keep for ea...

Page 54: ...b and Set Up Software to display the Software Settings screen see Figure 10 on page 28 2 On the Software Settings screen click Software Updates to display the Software Updates dialog 3 On the Software Updates dialog a Select or clear the Automatically check for WD SmartWare software updates check box b Click Check Now if you want to check for software updates now Configuring a Remote Dropbox Accou...

Page 55: ... to see the connection request from the WD SmartWare Pro software c Click Allow to accept the connection request The Success indication signifies that the WD SmartWare Pro software has been granted access to your remote Dropbox folder d Click Finish to finalize the connection close the Dropbox Login Required dialog and update the Current dropbox account display Note The procedure is the same if yo...

Page 56: ...ograms and Features 3 Click Uninstall a program and select the application or the icon for the WD software that you want to uninstall WD SmartWare WD Drive Utilities 4 Click Uninstall Change and Yes at the Do you wish to proceed prompt Uninstalling on Windows 8 1 Right click the tile for the WD Software that you want to uninstall on the Start screen WD SmartWare WD Drive Utilities 2 Select Uninsta...

Page 57: ...nowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 54 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Mac computers go to http support wd com and see Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of th...

Page 58: ...s the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation p...

Page 59: ...0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information Q What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub A USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device ...

Page 60: ...mputers After connecting the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware Wizard screen If they appear close them You can use the Found New Hardware Wizard to install the SES driver either Automatically if your computer is connected to the Internet Manual...

Page 61: ...MY PASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER 57 4 Select Install the software automatically and click Next 5 When the installation completes click Finish ...

Page 62: ...e driver manually 1 On the Found New Hardware Wizard screen select No not this time to inhibit a connection attempt to Windows Update 2 Click Next to continue 3 Select Install from a list or specific location and click Next 4 Browse to My Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver ...

Page 63: ...MY PASSPORT SLIM USER MANUAL INSTALLING THE SES DRIVER 59 d Click Next 5 When the installation completes click Finish ...

Page 64: ... if your computer is connected to the Internet Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet 1 Verify that your computer is connected to the Internet 2 On the Found New Hardware wizard screen click Locate and install driver software 3 On the Found New Har...

Page 65: ...to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software 2 On the Found New Hardware WD SES Device wizard screen click Don t search online 3 At the Install the disc that came with your WD SES Device prompt click I don t have the disc Show me other options ...

Page 66: ...R MANUAL INSTALLING THE SES DRIVER 62 4 Browse to Computer and a Double click the My Passport drive b Double click the Extras folder c Select WD SES Device Driver d Click Next 5 When the installation completes click Close ...

Page 67: ... Computers After connecting the drive as shown in Figure 3 on page 5 or use the Windows Computer Management utility to install the SES driver 1 Open All Programs and click Computer Manage 2 Under Computer Management Local click Device Manager Unknown Device and right click Update driver software ...

Page 68: ...THE SES DRIVER 64 3 Click Browse my computer for driver software 4 Browse to Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver 5 Click Next 6 When the installation completes click Close ...

Page 69: ...ever there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation betwee...

Page 70: ...e Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be ...

Page 71: ...pressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance ...

Page 72: ...data loss when disconnect ing 44 Change retrieve folder box Retrieve tab displays 26 China RoHs environmental compliance 66 Compatibility with operating systems 2 3 Compliance regulatory 65 Contact Us link 29 Content gauge backup source device Backup tab displays 23 25 Home tab display 17 19 backup target device Backup tab displays 23 25 Home tab display 17 20 Converting drive format 54 D Device d...

Page 73: ...ems 2 3 Optional accessories 2 P Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 46 R Reformatting the drive 53 54 Register Drive dialog 46 Registering your drive 45 Regulatory compliance 65 Restoring the software disk image 48 53 Retrieve about retrieving files 38 destination option buttons 27 files option button 27 folder specifying 49 procedure 38 Retriev...

Page 74: ... icon 44 U Uninstalling WD SmartWare from Windows 52 Uninstalling WD software 52 Unlocking the drive from the virtual CD 44 Upgrade to WD SmartWare Pro screen 8 USB interface 4 W Warranty information 66 WD service obtaining 66 Store link 29 WD Apps Setup Wizard 6 WD Drive Utilities screen 8 WD Drive Utilities software Diagnostics dialog 47 Drive Erase dialog 48 Registration dialog 46 Sleep Timer d...

Page 75: ...ions at any time without notice Western Digital WD the WD logo and My Passport are registered trademarks and My Passport Slim WD SmartWare WD Drive Utilities and Data Lifeguard are trademarks of Western Digital Technologies Inc Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies 201...

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