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Western Digital My Cloud PR2100, User Manual

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MANAGING STORAGE

 54 

MY CLOUD USER MANUAL 

Viewing the Current RAID Mode

Use the following steps to view the RAID mode currently used on your device.
1.   On the Navigation bar, click 

Storage

 to display the Storage screen.

2.    Click 

RAID

, if not already selected.

3.    In the RAID Profile and RAID Volume areas, the following information displays:

„

RAID Health.

„

Auto-Rebuild status (whether or not Auto Rebuild is turned on).

„

RAID Volume which shows the number of volumes for which RAID or JBOD are 

configured.

Changing the RAID Mode

Use the following steps to change the current RAID mode on your My Cloud device.

1.   On the Navigation bar, click 

Storage

 to display the Storage screen.

2.    Click 

RAID

, if not already selected. 

3.    Click 

Change RAID Mode

 at the bottom of the screen.

4.    Review the warning message and click 

OK

.

5.    Select the RAID mode you’d like to use for your My Cloud device.

Options include:

RAID 1

In RAID 1 mode, the RAID controller duplicates all data from one drive to a 
second drive in the drive group. RAID 1 provides complete data redundancy, 
but cuts the required storage capacity in half.

RAID 5

RAID 5 mode offers superior performance and protection by striping data 
across 3 or more drives and dedicating a quarter of each drive to fault 
tolerance.

This option is only available for 4-bay My Cloud devices.

RAID 10

RAID 10 mode is a RAID protocol in which data is written in stripes across 
primary disks that have been mirrored to the secondary disks.

This option is only available for 4-bay My Cloud devices.

WARNING!

Changes made to your RAID mode will delete all of your data and 

your user settings. See “Saving a Configuration File” on page 88 for 

information on saving your user settings.

JBOD

The use of one or more drives not in a RAID configuration but 
managed as separate logical volumes.

Spanning

Combination of drives in a linear fashion to create one large 
logical volume.

RAID 0

Data is striped across multiple hard drives, enabling accelerated 
reading and recording of data by combining the work of two or 
more drives to increase performance. 
However, If one drive fails, all of your data will be lost. 

RAID Mode

 Description

Summary of Contents for My Cloud PR2100

Page 1: ...My Cloud Pro Series User Manual My Cloud PR2100 My Cloud PR4100...

Page 2: ...on Get manuals installation guides and documentation for your WD product WD Community Share your thoughts and connect with other WD users Online Learning Center Start here to get the most out of your...

Page 3: ...Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive online at http register wd com or by using My Cloud device software...

Page 4: ...r Use 9 Getting Started with My Cloud Online Setup 11 Getting Started without My Cloud Online Setup 11 Accessing Content 14 4 The Dashboard at a Glance 16 Launching the Dashboard 16 The Dashboard Home...

Page 5: ...s Music 62 Media Servers 62 Media Storage 64 Enabling DLNA and iTunes 64 Accessing Your My Cloud Device Using Media Players 66 Accessing Your My Cloud Device Using iTunes 67 12 Configuring Settings 68...

Page 6: ...CONTENTS vi MY CLOUD USER MANUAL Appendix F Replacing the SO DIMM Memory Module 107 15 Index 109...

Page 7: ...f power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord If an extension cord is used...

Page 8: ...Product Information Remember to write down the following WD product information which is used for setup and technical support Your WD product information is found on the label on the back of the devic...

Page 9: ...0 and later on supported Windows computers Safari 6 0 and later on supported Windows and Mac computers Firefox 30 and later on supported Windows and Mac computers Google Chrome 31 0 and later on suppo...

Page 10: ...Broadband Internet connection is required for initial setup and software downloads as well as for remote access and mobile apps Product Components 2 Bay Front View My Cloud PR2100 Power button Drive B...

Page 11: ...CLOUD USER MANUAL 2 Bay Back View My Cloud PR2100 Kensington Security Slot Reset button USB 3 0 port Ethernet ports External DC in Power Ports Ethernet Activity LED Ethernet Link LED Ethernet Activity...

Page 12: ...y Cloud PR4100 Power Drive Bay Doors Drive LEDs USB Copy button USB 3 0 port Scroll buttons LCD Display Kensington Security Slot Reset button USB 3 0 port Ethernet ports External DC in Power Ports USB...

Page 13: ...AC adapter and the power outlet Kensington security slot For device security the device is equipped with a security slot that supports a standard Kensington security cable Visit http www kensington c...

Page 14: ...g and installation Rough handling shock or vibration can damage the device drives Observe the following precautions when unpacking and installing your external storage product Do not drop or jolt the...

Page 15: ...teps outlined below to prepare your device for use Adding a Hard Disk Drive to your Device Diskless Drives Use the following steps to install the hard disk drive s in your My Cloud device Note If your...

Page 16: ...ur device turns a solid blue continue to Getting Started with My Cloud Online Setup Important To avoid overheating make sure the device is upright as shown in the illustration above and nothing is blo...

Page 17: ...ww mycloud com learn mc_download Getting Started without My Cloud Online Setup Use the following steps to set up your device using your web browser for browser requirements see Web Browsers on page 3...

Page 18: ...like to use for the user interface 4 Click the Western Digital End User License Agreement link to read the Western Digital End User License Agreement If you agree click I accept or return to the prev...

Page 19: ...ontinue the above step for all user accounts you d like to add Note The My Cloud app provides free remote access to your personal cloud device Once you create your account you can access your device u...

Page 20: ...uired enter your share credentials The device s Public and private folders shares appear 2 Double click the Public folder to display the Shared Music Shared Pictures and Shared Videos subfolders You c...

Page 21: ...plorer under Network click the My Cloud device see Appendix D My Cloud Device URLs and Names on page 104 for a list of device names 2 Right click the Public folder and select Map Network Drive from th...

Page 22: ...see Appendix D My Cloud Device URLs and Names on page 104 for a list of device names http device name Windows Example http mycloudPR2100 http device name local Mac Example http mycloudPR4100 local 2 C...

Page 23: ...3 In the right panel locate your My Cloud device under Storage 4 Double click the device or right click and select View device webpage from the resulting menu Mac OS X 1 Click the Safari icon bookmark...

Page 24: ...sues Help Click to access the My Cloud Getting Started Wizard Help Support and About information User Click to see the user name of the user currently logged into the My Cloud device You can also Hibe...

Page 25: ...device on or outside of your network Another location on your My Cloud device Your My Cloud device from a camera Storage Select and specify how you want the My Cloud device to store your data Apps Add...

Page 26: ...age 71 for steps to enable Cloud Services Device The Device section identifies the overall health of the system indicates the current version of your firmware and informs you when firmware updates are...

Page 27: ...le click Install and Reboot to update your device 3 To return to the Home page click OK Network Activity The Network Activity panel displays the system activities and processes that are running on you...

Page 28: ...Activity window click the right arrow to view the network activity Click Back to return to the Device Activity pane Click Close to return to the Home page Process In the Device Activity window click...

Page 29: ...ud access for a user click the plus sign in the lower right area of the panel 2 Select a user from the drop down menu 3 To generate an activation code for the selected user click Get Code 4 Follow the...

Page 30: ...y Cloud device To view the installed apps click the arrow in the lower right corner of the panel Managing Alerts Alerts display system messages containing pertinent information about the status of you...

Page 31: ...for all of your alerts To view alert details click the arrow next to the alert To close the alert message click Close Dismissing an Alert 1 Click the Alert icon in the upper right corner of the scree...

Page 32: ...pport In the Request Automated Customer Support section 1 Click the Privacy Policy link to review WD s privacy policy 2 Click the Attach my device s diagnostic report and request support check box 3 C...

Page 33: ...the power button on the front of the device for approximately 4 seconds and then releasing it Rebooting the Device 1 Click the User icon in the upper right corner of the screen 2 Click Reboot 3 Review...

Page 34: ...OARD AT A GLANCE 28 MY CLOUD USER MANUAL Enable or disable remote access for you and people you want to share with page 40 Download WD mobile apps page 41 Manage storage within your device page 53 How...

Page 35: ...Cloud device web browser app when you are not using it This allows other users authorized to use the Admin logon ID to access the web browser app See Energy Saver on page 72 to automatically log out...

Page 36: ...e screen 2 Enter the user information on the screen then click Apply The system updates and the new user account is created and appears on the screen Note When you enter the email address on the Add U...

Page 37: ...ser accounts Confirm New Password Confirm the password for the user accounts Overwrite Duplicate Accounts optional Select this check box to overwrite any existing duplicate accounts on your device 2 T...

Page 38: ...ane 2 In the User Profile area click the toggle button if no password has been previously created then continue to Step 4 below 3 Click Configure to the right of the toggle button if you d like to edi...

Page 39: ...g a group and a group is assigned If the user quota is more than the group quota the individual user s quota is automatically reduced to the group quota amount If the user quota is less than or equal...

Page 40: ...he left pane The group profile appears Adding a Group 1 To add a group click the Add Group icon on the lower left side of the Set Up Groups screen 2 Enter a Group Name 3 Click the check box next to th...

Page 41: ...account with read only access to the selected share The group member can view the share but can t update it Deny Access The group has no access to this share The group is updated with your share acces...

Page 42: ...RS AND GROUPS 36 MY CLOUD USER MANUAL 2 Click the Remove Group icon 3 In response to the confirmation message click OK The Group account is removed from the device and no longer appears in the Group a...

Page 43: ...ed users The Shares icon on the Navigation bar displays a list of shares on the My Cloud device and enables the Admin to manage shares and user access Viewing a List of Shares Click the Shares icon on...

Page 44: ...re contains financial information you might want to make that share private Or if there are photos you would like a friend to see you can make the share public for that friend 1 Click the Shares icon...

Page 45: ...e share name Read only or Read Write access to the share WARNING Deleting a share erases all files and folders on that share IF you want to open a share using THEN Windows 8 Windows 8 1 Windows 10 1 I...

Page 46: ...work LAN If you are on your LAN cloud access software will automatically discover and list your device Once discovered you can complete the steps necessary to connect to the cloud Email If you include...

Page 47: ...ode and its expiration date Once you use the code s this area displays the cloud devices to which the user now has access Access Your Files with iOS and Android Mobile Apps The My Cloud mobile apps al...

Page 48: ...ice connection options Cloud Sign in Tap and sign into your personal cloud using your My Cloud or other public cloud accounts Add Manually If the mobile device is not on the same LAN or Wi Fi network...

Page 49: ...u to backup your camera to the My Cloud device Managing a USB Device and USB Backups When you attach a USB drive to the My Cloud device you turn the USB drive into a shared network drive Once connecte...

Page 50: ...inserted USB device to your My Cloud device See Creating Front USB Port Backups with the USB Copy Button on page 45 Creating USB Port Backups Use the following steps to back up your data on your My Cl...

Page 51: ...device to your My Cloud device The progress of the backup appears in the USB Backup Jobs area Once copied you can access your backed up content in the Public USB Import folder Job Name Enter a Job Nam...

Page 52: ...he backup password for the remote My Cloud device is enabled You have enabled port forwarding to see the remote My Cloud device over the Internet For additional information on remote backups see Knowl...

Page 53: ...up icon to begin your backup The progress of the backup appears in the USB Backup Jobs area Recovering a Remote Backup Use the following steps to recover the data you saved on your remote server This...

Page 54: ...kup begins Viewing Backup Details Use the following steps to view the details of a USB Remote and Internal Backup job 1 On the Backups screen select either USB Remote or Internal Backups if not alread...

Page 55: ...provides secure and automatic backups to your files remotely Once set up ElephantDrive automatically syncs with your device For additional information see http home elephantdrive com welcome wdc Use...

Page 56: ...p Enabling an Amazon S3 Cloud Backup Note Before creating your Cloud backup sign up for the Amazon S3 service at http aws amazon com s3 Once your Amazon S3 account is set up use the following steps to...

Page 57: ...eated The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page 14 Access your Amazon S3 Cloud backup bucket to view your device backups Camera Backups Camera backups allow you...

Page 58: ...your camera OR Move Transfers the files on your camera to the My Cloud device deleting the files from your camera Folder Options Select this option to identify a destination for the transferred camer...

Page 59: ...nt levels of RAID each one providing a different method of sharing or distributing data among the drives Your My Cloud device allows you to select from the following storage modes Note The difference...

Page 60: ...second drive in the drive group RAID 1 provides complete data redundancy but cuts the required storage capacity in half RAID 5 RAID 5 mode offers superior performance and protection by striping data a...

Page 61: ...ections and click Next 14 Review the warning screen and click Finish The requested hard drive changes begin Do not turn off your My Cloud device while these changes are in progress 15 When the process...

Page 62: ...Data next to the disk for which you d like to view information 3 Review the S M A R T drive information then click Close iSCSI Storage Internet SCSI iSCSI is an industry standard developed to enable t...

Page 63: ...et Created On Select the Volume where you d like the iSCSI target to reside Size The size of your target and the unit of information for that size e g GB TB Click Next If you d like to assign security...

Page 64: ...o connect to a Windows server 1 Click iSCSI if not already selected 2 Click the toggle button to enable iSCSI 3 In the iSCSI iSNS Client field click the toggle button to ON 4 Click Configure 5 Enter t...

Page 65: ...to ensure that your settings are correct then click Apply A virtual volume is created Connecting a Virtualized Volume to a Target Use the following steps to connect a virtualized volume on your device...

Page 66: ...een you can use your installed apps add new apps or remove apps you no longer want to use Note You cannot remove pre installed apps Viewing Apps 1 On the Navigation bar click Apps to display the Apps...

Page 67: ...Note You cannot delete pre installed apps 1 On the Navigation bar click Apps to display the Apps screen 2 From the Apps list in the left pane select the app that you d like to delete from the device...

Page 68: ...device uses TwonkyMedia as its DLNA media server It streams your music photos and videos to compatible devices in your home Playing media on a compatible device is easy The media server searches for a...

Page 69: ...files Please refer to your device s user manual to see which formats are supported Audio files Video files Image Files 3GP AAC AC3 AIF ASF FLAC LPCM M4A M4B MP1 MP2 MP3 MP4 MPA OGG WAV WMA 3GP ASF AVI...

Page 70: ...c share s Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders These folders are needed by Twonky 7 2 You can now upload all media types to the uploaded subfolder from a DL...

Page 71: ...iTunes Note If iTunes is OFF this field does not display on your screen If you d like to use a password when accessing your My Cloud device on iTunes in the Password field Click the toggle button to...

Page 72: ...es and Shared Video folders Accessing Your My Cloud Device Using Media Players Now that you have copied your files to one of the Shared folders you can use a variety of media players to stream media T...

Page 73: ...ocal area network so you can access content on the My Cloud device Go to http www dlna org for a list of DLNA certified devices and for further information Accessing Your My Cloud Device Using iTunes...

Page 74: ...ral On the General page you can View and modify the device name and description Select the language in which the web pages should display Set the date time and time zone for the device Enable cloud ac...

Page 75: ...CONFIGURING SETTINGS 69 MY CLOUD USER MANUAL Accessing the General Screen On the Navigation bar click Settings The General page appears...

Page 76: ...wing the NTP to access the Internet and automatically set the time If you are not connected to the Internet you must enter the date and time manually 1 In the Language Clock section you can view or mo...

Page 77: ...ter If successful a direct connection is established between your device and your apps Manual Establishes a connection through the two selected ports If either port is unavailable a relay connection i...

Page 78: ...s you to turn on remote access to the Dashboard from the cloud 1 In the Dashboard Cloud Access field click the toggle button to turn on access to the Dashboard from the cloud remotely Note Selecting t...

Page 79: ...able disable LCD click the toggle button This option is only available for 4 bay My Cloud devices Power Recovery Automatically restarts your device from a previously unexpected shutdown due to power f...

Page 80: ...disables the Recycle service available on your My Cloud device Clearing your Recycle Bin Use the following steps to clear your device s Recycle Bin Automatically Clear Recycle Bin 1 In the Services R...

Page 81: ...ONFIGURING SETTINGS 75 MY CLOUD USER MANUAL Network The Network screen displays the device s MAC and IP addresses and allows you to set network options such as FTP access remote servers and workgroups...

Page 82: ...of the Network screen allows you to enable or disable the services available on your My Cloud device Status The current status of Internet connectivity MAC Address The Media Access Control MAC addres...

Page 83: ...tup your network mode IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks By default this option is set t...

Page 84: ...t either Unlimited or Customize If you select Customize enter a Flow Control value 5 Click Next 6 In the Passive Mode field select either Default or Customize If you select Customize enter Passive Mod...

Page 85: ...set Notifications to ON and enter the Notification IPAddress User Management SNMPv3 Click Users and then click Add User Enter the User Name Select the Security Level from the drop down menu to set aut...

Page 86: ...PS is discharged to the specified percentage all of the My Cloud slave devices will automatically shut down properly Use the following procedure to set up a UPS Master and Slave Connection SSH Select...

Page 87: ...ss of the UPS Master My Cloud device An In progress screen appears and when the setting is updated the Network UPS Slave Mode is set to ON 4 Repeat this procedure for each slave My Cloud device to be...

Page 88: ...nder the Root Folder Enter the Remote Host hostname or the IP address of the target device Manually enter the Remote Share name or click Get Remote Share Folder to display Remote Host shares Click App...

Page 89: ...ort numbers For additional information on Port Forwarding click Learn More to see Knowledge Base Answer ID 8526 Adding Port Forwarding Services 1 Click Add to add port forwarding service s to your My...

Page 90: ...On the Media screen you can enter DLNA Digital Living Network Alliance media server and iTunes media player settings so that you can enjoy media in every room in your house On the Navigation bar click...

Page 91: ...e you can test the My Cloud device and get diagnostic information restore the device to factory defaults reboot or shut down the device and import or export a configuration file To access the Utilitie...

Page 92: ...System Test The system test reviews the health of your device hardware hard drives fan system clock and device temperature On the Utilities page click Quick Test Full Test or System Test Test progres...

Page 93: ...er data and shares Full Restore Reverts all settings to their default values deletes all user data and shares permanently and retains default shares Data recovery programs cannot be used to restore da...

Page 94: ...ation file and select it The configuration file is loaded The device reboots Don t unplug the device during this rebooting process Once the reboot is complete launch the dashboard Device Maintenance T...

Page 95: ...following steps to format the disks on your My Cloud device 1 In the Volume area select the volume s you d like to format from the drop down menu 2 Click Format Disk 3 Review the confirmation message...

Page 96: ...that you d like to remove from the ISO image then click Remove 9 Click Next Review the message 10 Click Finish Creating an ISO Share Use the following steps to create an ISO share 1 Click Create ISO...

Page 97: ...cess and WebDAV Access fields will be grayed out Public To enable public access to the share 4 Click Next 5 Click the toggle button to enable NFS Access for the ISO Share Note If NFS Access is disable...

Page 98: ...by email Critical Only Send only critical alerts to the specified email address Critical and Warning Send both critical and warning alerts to the specified email address All Send all alerts Informati...

Page 99: ...rop down menu 8 Click Finish Your SMS notification is now set up Notifications Display The Notifications Display allows you to select the type of notifications that are sent to you 1 On the Notificati...

Page 100: ...Automatically 1 To enable Auto Update click the toggle button to ON 2 In the Update Schedule field from the drop down lists specify the frequency e g daily and the time at which the device should look...

Page 101: ...your device from the WD Tech Support Downloads page at http support wdc com product download asp Manually Installing a Firmware Update 1 In the Manual Update section click Update From File 2 Navigate...

Page 102: ...an be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase...

Page 103: ...gt 70 db A oder weniger gem EN ISO 7779 falls nicht anders gekennzeichnet oder spezifiziert KC Notice Republic of Korea only Class B Device Please note that this device has been approved for non busi...

Page 104: ...http mycloudPR4100 local 2 Click Go 3 On the My Cloud Login page enter your User name and Password the default is no password 4 Click Login The My Cloud dashboard home page appears The Dashboard Home...

Page 105: ...e number of downloads and apps available on your device To access the page associated with each download or applications click the plus sign To download files to your location enter the information re...

Page 106: ...DICES 100 MY CLOUD USER MANUAL Apps The Apps page provides access to the various apps available for your use on the My Cloud device Available apps vary depending on what your administrator has impleme...

Page 107: ...ware file 1 Log on to your router s DHCP LAN Device Client Table to obtain the IP address for your device 2 Type the device IP address in a browser window The Safe Mode UI appears 3 Browse to the loca...

Page 108: ...dd a user to your device Cloud Access Set up change and remove remote cloud access to particular shares Monitor remote access status Delete Select this to delete an alert Delete Job Select this option...

Page 109: ...selected share The user group members can view and update the share Recover Select this option to recover a remote backup Remove an App Select this option to delete an app from your My Cloud device Re...

Page 110: ...any time the URL also change to the new name Device Name The device name appears in the Mac Finder and Windows Explorer If your device name is Your Windows URL is Your Mac URL is My Cloud PR2100 http...

Page 111: ...efinition Example username User Name Enter the name for your new user Joe Jones password User Password Enter a password for your new user password group Group Name Enter the name of the group to which...

Page 112: ...ER MANUAL Sample User Import File Joe password test Public SmartWare TimeMachineBackup Public SmartWare TimeMachineBackup Test 0 0 0 0 Anne yellow anne 0 0 0 0 Donald SmartWare 0 0 0 0 Zoey blue 807 0...

Page 113: ...ent For details about the supported memory module refer to http support wdc com What you ll Need Phillips screwdriver Replacement SO DIMM Memory module Replacing a SO DIMM Memory Module 1 Before getti...

Page 114: ...ules refer to http support wdc com 6 Once the pair of SO DIMM memory modules have been changed replace the unit cover and replace and tighten the three 3 exterior screws Note When replacing the cover...

Page 115: ...backup 50 apps about 60 adding 60 deleting 61 managing 60 My Cloud Mobile 41 updating 61 viewing 60 Apps Panel 24 assigning a group to a user 32 quotas to a group 35 quotas to users 32 share access t...

Page 116: ...logging off 27 maintenance 88 processes 21 rebooting 27 88 section 20 shutting down 88 status 19 viewing uptime 88 diagnostics section 20 tests 86 disabling an iSCSI target 57 DLNA 64 iTunes 65 disk...

Page 117: ...formation 56 hibernate shutting down the device 18 27 I ICES NMB 003 compliance Canada 96 icons action 102 alert 24 Help menu 25 information 17 navigation end user 98 navigation bar home page 17 18 on...

Page 118: ...pported 63 other 67 WD 67 media servers about 62 overview 62 mobile apps installing 42 modifying a virtualized volume 59 an iSCSI target 58 an ISO Share 91 backups 48 multiple users 30 creating 31 imp...

Page 119: ...88 recording WD product information 2 recovering remote backups 47 refreshing iTunes 65 registration product iii regulatory compliance 96 remote backups 46 47 remote cloud access 40 remote server enab...

Page 120: ...tton backups 45 front port backups 45 USB drive connecting 43 drive details 43 user import file creating 105 format 105 users about 29 adding a single 30 adding multiple 30 assigning a group to 32 ass...

Page 121: ...ing the device 80 WD product registration iii service and support ii technical support contacting ii WD Media Players about 67 web access timeout 73 compatible browsers 3 file viewer 99 WebDAV Service...

Page 122: ...out notice Western Digital WD the WD logo My Book My Cloud My Passport WD Red and WD TV are registered trademarks of Western Digital Corporation or its affiliates in the U S and other countries and My...

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