Wear & Hear BeHear PROXY, User Manual, Page: 41 / 43

BeHear PROXY User Manual Page 41 of 43
Product Name: BeHear PROXY Product No.: ABH-130 Doc. No. BHPUM202012.31
Troubleshooting
General Issues
Problem Suggestion
No sound Verify battery level (see Checking the Battery Status )
Adjust volume level (see Managing Personal Hearing Using the Headset
Controls )
Check ear caps for debris
Ear buds are
uncomfortable
Experiment with different silicon ear buds (see Fitting the Ear Buds to Your
Ears )
Ambient noise too loud
during music play
Reduce the volume of ambient sound (see ListenThrough™ – Stay Safe &
Alert Function )
Phone calls and/or
music not routed to
neck speaker
Verify Bluetooth pairing (see Pairing with Bluetooth Devices )
Bluetooth connection
keeps cutting out
Verify that you are not more than 10 meters (30 feet) from the Bluetooth
device.
If you are using BeHear PROXY outdoors, we recommend that you carry
the smartphone connected over Bluetooth with the BeHear PROXY on the
right side of your body.
Personal hearing is
interrupted by
smartphone
notifications
We recommend turning off key tones (alerts, notification sounds,
keyboard taps, etc.) in the smartphone connected to your BeHear PROXY
neck speaker It will guarantee smooth and convenient operation of your
BeHear PROXY as a personal sound amplifier without undesired sound
disruptions produced by smartphone activity.
Reset the Neck Speaker
If your BeHear PROXY behaves unexpectedly you can restart it, remove the Bluetooth
connection data and/or restore the original factory configuration.
• To restart BeHear simply connect it to the charger. All configuration and connection data
will be preserved.
• To restart BeHear and remove the Bluetooth connection data only :
- Power on the BeHear PROXY neck speaker.
- Press and hold these three buttons simultaneously for
approximately 8 seconds until a purple LED blinks twice.
- The neck speaker will restart and then enter pairing mode automatically.
•
To restart the BeHear PROXY neck speaker and restore the original factory configuration:
- Power on the BeHear PROXY neck speaker.
- Press and hold these three buttons simultaneously for
approximately 8 seconds until a yellow LED blinks once.
- The neck speaker will turn off automatically.
- Power on the neck speaker.
Updating the Neck Speaker
Make sure your BeHear PROXY is using the latest version of the firmware. You can verify
availability of an update by manually checking the Headset Update option in the menu.
Update the neck speaker if a new version is available, using the W&H BeHear smartphone app.