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ServiceGuide-ACV-Assure

Field Installation and Service Guide

For Authorized Installers Only

ACV Assure™

AA-MFP-ACV

This Field Installation and Service Guide is intended to be a tool 

for Authorized Installers to use in the installation and commission-

ing of the ACV Assure™ system. As part of the installation and 

commissioning processing, Authorized Installers are expected to 

be familiar with all components of the ACV Assure system and  

complete the necessary pre-work to achieve a successful  

installation. This includes:
•  Completing the ACV Assure Qualification Check List and ACV 

Assure Site Survey;

•  Performing pre-installation mechanical fabrication and wiring;
•  Familiarizing themselves with various other installation require-

ments, including on-site construction and hardware mounting, 

sensor and plumbing fitting, ACV Assure electric wiring, ACV 

Assure retrofits with a solenoid valve;

•  Commissioning the hardware and Syncta

®

 dashboard for the 

ACV Assure

Table of Contents

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . 2
List of Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Applications (Typical) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Control Box and Cellular Gateway Installation  . . . . . . . . . . . . . 5
Component Installation Details  . . . . . . . . . . . . . . . . . . . . . . . . 6
Supplied Snubber Installation for the Pressure Sensor  . . . . . . 6
Watertight Splice for the Pressure Transducer . . . . . . . . . . . . . 7
Common Application Wiring Diagrams  . . . . . . . . . . . . . . . 8–10
Installation and Set-Up  . . . . . . . . . . . . . . . . . . . . . . . . . . 11–12
  Installing the Cellular Gateway  . . . . . . . . . . . . . . . . . . . . . 11
  Setting Up the Cellular Gateway . . . . . . . . . . . . . . . . . . . . 11
  Startup Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . 15–16
Installing Covers on Cellular Gateway and Control Box . . . . . 17
Registering ACV Assure and Other Assets  . . . . . . . . . . . . . . 18
Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

NOTICE

Use of the ACV Assure™ Monitoring System Manual does 

not replace the need to comply with all required instructions, 

codes, and regulations related to the installation, operation, and 

maintenance of an Automatic Control Valve (ACV), including the 

standard observance and monitoring of water conditions. 
Watts is not responsible for the failure of alerts due to 

connectivity or power issues.

Flow 

Switch

Control Box

Cellular 

Gateway

Pressure 

Sensor

Read this Guide BEFORE using this equipment.
Failure to read and follow all safety and use information 

can result in death, serious personal injury, property 

damage, or damage to the equipment.
Keep this Guide for future reference.

WARNING

!

Summary of Contents for AA-MFP-ACV

Page 1: ...lications Typical 3 4 Control Box and Cellular Gateway Installation 5 Component Installation Details 6 Supplied Snubber Installation for the Pressure Sensor 6 Watertight Splice for the Pressure Transducer 7 Common Application Wiring Diagrams 8 10 Installation and Set Up 11 12 Installing the Cellular Gateway 11 Setting Up the Cellular Gateway 11 Startup Sequence 12 Operation 12 LEDs 13 Buttons 14 T...

Page 2: ...n property damage or damage to the equipment This pictorial alerts you to the need to read the manual This pictorial alerts you to electricity electrocution and shock hazards Learn how to properly and safely use the equipment BEFORE installing setting up using or servicing Keep the guide available for easy access and future reference Replace missing damaged or illegible guides and product labels R...

Page 3: ...3 ServiceGuide ACV Assure 2133 EDP 1917123 2021 Watts Applications Typical Solenoid Control Pressure Reducing ACV ACV Assure hardware installation on a 165 ft water tower base 165 ft Water Storage Tower ...

Page 4: ...sure 2133 EDP 1917123 2021 Watts Applications Typical Pressure transducer installed in ground storage tank Remote installation with solar panel for power Vault with solar panel Inside vault Battery box with Cellular Gateway ...

Page 5: ...the packaging foam to secure the Controller on both sides against the Control Box not shown Use the mounting feet which are included in the shipping box Mount in a good Cellular signal area Mount to a rigid structure The Cellular Gateway should be installed vertical and upright as shown at the field installation The Cellular Gateway should be mounted above the Control Box The Cellular Gateway shou...

Page 6: ...he Flow Switch Connector Cable Pressure Sensor Teflon Tape Snubber Teflon Tape Component Installation Details Cellular Gateway Wiring Flow Switch Wiring Pressure Sensor installation must include the supplied snubber 1 Mount the snubber at the 1 4 NPT sensing location port 2 Wrap Teflon tape on the pressure transducer pipe threads 3 Install the pressure sensor into the snubber using a wrench on the...

Page 7: ...ressure Transducer When Control Cable Length Exceeds 9ft Crimp butt connector PVC red 22 18ga Tubing length is 1 to 1 from dimension X X 3 8 ID adhesive lined heat shrink tubing 3 to 1 ratio Place tubing over cable first before crimping Use butane torch or heat gun to shrink tubing ...

Page 8: ...troller 24VDC Power Supply 120 VAC 2 Conductor 18 20 AWG To Pressure Sensor 2 Conductor 18 20 AWG Control Cable 6 conductors 22 AWG PVC conductor insulation material for the Cellular Gateway Flow Switch Pressure Controller 24VDC Power Supply Limit Switch 2 Conductor 20 22 AWG 120 VAC 2 Conductor 18 20 AWG To Flow Switch 4 Conductor 22 AWG Relay Box Wiring for Pressure Sensing Relay Box for Monitor...

Page 9: ...PVC conductor insulation material for the Cellular Gateway Flow Switch Pressure Controller 24VDC Power Supply To Solenoid 2 Conductor 18 20 AWG 120 VAC 2 Conductor 18 20 AWG To Pressure Sensor 2 Conductor 18 20 AWG Relay Box Wiring for Water Loss Sensing Common Application Wiring Diagrams ...

Page 10: ... Solenoid 2 Conductor 18 20 AWG 120 VAC 2 Conductor 18 20 AWG To Pressure Sensor 2 Conductor 18 20 AWG Relay Box Wiring for ACV Zone Control Control Cable 6 conductors 22 AWG PVC conductor insulation material for the Cellular Gateway Flow Switch Pressure Controller 24VDC Power Supply Limit Switch 2 Conductor 20 22 AWG Common Application Wiring Diagrams Relay Box Wiring for ACV Open or Close Positi...

Page 11: ...ting for the Control Box 300V 22 AWG 4 To prevent water or dust from entering the Cellular Gateway Control Box Relay Box tighten all wiring glands 5 Apply power to the Control Box and Cellular Gateway 1 Startup Upon startup the POWER LED will light up a steady green to indicate power is supplied The Cellular Gateway will automatically go into its startup sequence During the startup sequence the CE...

Page 12: ...quence When the Cellular Gateway powers up the device goes through a startup sequence Below is the startup sequence that the device will go through if everything is working correctly Operation This section provides information about the different LED lights buttons and connectors inside the SentryPlus Alert Cellular Gateway as well as troubleshooting suggestions if needed Cellular Gateway Cellular...

Page 13: ...ion to the cloud COLOR STATE DEFINITION SOLUTION Steady Blue There is a connection to the Watts Cloud N A Blinking There is not a connection to the Watts Cloud Trying to establish connection See No Connection to the cloud on page 12 Power The POWER LED turns on when power is supplied to the device COLOR STATE DEFINITION SOLUTION Steady Green The device is turned on N A Off If the device is plugged...

Page 14: ...eway and restart the device This will cause all ongoing operations to cease Note You can also perform a full reset by removing power to the Cellular Gateway for 10 seconds and then plugging it back in TEST Press to have a test notification sent Note The unit must have already been registered and commu nication preferences must be set in order for these notifications to be sent Cellular Gateway Cel...

Page 15: ...or other obstructions such as an electrical box Possible Cause 2 The location has poor cellular reception Solution 2 Move your Cellular Gateway to a different location and check to see that the CELLULAR LED is steady blue if it is not move the device until you find a location with better cellular reception Note You can install the Cellular Gateway up to 100 feet away from the Junction Box Six feet...

Page 16: ...ause If the Cellular Gateway is plugged in and the POWER LED is off the 24Vdc GND wiring polarity inside the Cellular Gateway might have been accidentally swapped Solution Use the instructions below to swap the 24Vdc and GND wiring inside the Cellular Gateway 1 Remove power from the Control Box 2 Swap places of the wires in the power terminals of the Cellular Gateway 3 Reapply power to the Control...

Page 17: ...r commissioning latch the Control Box cover closed and use the supplied tamper resistant screw and nut M4 x 16mm to secure the Control Box closed Assemble the cover and use 2 supplied tamper resistant M4 x 16mm screws After wiring remove 2 diagonal captured M4 x 16mm screws Installing Covers on Cellular Gateway and Control Box ...

Page 18: ...Assets Register the Syncta device https app syncta com en connected onboarding welcome Log in to the Syncta account https app syncta com users sign_in already logged into your account go to https app syncta com en connected dashboard Step 1 Step 5 Step 2 Step 6 Step 3 Step 7 Step 4 Step 8 ...

Page 19: ... _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Page 20: ... product does not work properly other costs resulting from labor charges delays vandalism negligence fouling caused by foreign material damage from adverse water conditions chemical or any other circumstances over which the Company has no control This warranty shall be invalidated by any abuse misuse misapplication improper installation or improper maintenance or alteration of the product Some Sta...

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