Watlow F4P Series, User Manual, Page: 123 / 124

About Watlow Winona
Watlow Winona is a U.S. division of Watlow Electric Mfg. Co., St. Louis, Missouri, a
manufacturer of industrial electric heating products since 1922. Watlow products
include electric heaters, sensors, controllers and switching devices. The Winona
operation has been designing solid-state electronic control devices since 1962, and
has earned the reputation as an excellent supplier to original equipment
manufacturers. These OEMs and end users depend upon Watlow Winona to provide
compatibly engineered controls that they can incorporate into their products with
confidence. Watlow Winona resides in a 100,000-square-foot marketing, engineering
and manufacturing facility in Winona, Minnesota.
Warranty
The Watlow Series F4P is warranted to be free of defects in material and
workmanship for 36 months after delivery to the first purchaser for use, providing
that the units have not been misapplied. Since Watlow has no control over their use,
and sometimes misuse, we cannot guarantee against failure. Watlow's obligations
hereunder, at Watlow's option, are limited to replacement, repair or refund of
purchase price, and parts which upon examination prove to be defective within the
warranty period specified. This warranty does not apply to damage resulting from
transportation, alteration, misuse, or abuse.
Returns
1. Call Watlow Customer Service, (507) 454-5300, for a Return Material
Authorization (RMA) number before returning any item for repair. We need the
following information:
• Ship to address • Bill to address
• Contact name • Phone number
• Method of return shipment • Your P.O. number
• Detailed description of the problem • Any special instructions
• Name and phone number of the person returning the product
2. Prior approval and an RMA number, from the Customer Service Department, is
required when returning any unused product for credit. Make sure the RMA
number is on the outside of the carton, and on all paperwork returned. Ship on a
Freight Prepaid basis.
3. After we receive your return, we will examine it and determine the cause for
your action.
4. In cases of manufacturing defect, we will enter a repair order, replacement order
or issue credit for material returned.
5. To return products that are not defective, goods must be in new condition, in the
original boxes and they must be returned within 120 days of receipt. A 20
percent restocking charge is applied for all returned stock controls and
accessories.
6. If the unit is unrepairable, it will be returned to you with a letter of explanation.
Repair costs will not exceed 50 percent of the original cost.
7. Watlow reserves the right to charge for no trouble found (NTF) returns, not to
exceed 20 percent of the original net price.