Table 3–2: Fuse information
Location
Size
Type
Current rating
Rupture capacity
Voltage rating
Rear panel
5 × 20 mm
T
8 A
H
250 V
3.4 Troubleshooting with Connections INSIGHT
Connections INSIGHT is an intelligent device management (IDM) Web service that enables
Waters to provide proactive service and support for a system. To use Connections INSIGHT, you
must install its service agent software on the same PC as the chromatography data software. In a
client/server system, you must also install the service agent on the computer that controls the
system. The service agent software automatically and securely captures and sends information
about the support needs of a system directly to Waters.
If you encounter a performance problem when using the console software, manually submit a
Connections INSIGHT request to Waters Technical Service. Alternatively, use
Remote Desktop
,
a real-time collaboration option that controls the two-way connection with the system by enabling
the Connections INSIGHT iAssist service level.
These sources, available on the Waters’ Web site, provide more information about Connections
INSIGHT and Connections INSIGHT iAssist:
•
Connections INSIGHT Quick Start Guide
•
Connections INSIGHT User's Guide
3.5 Submitting a Connections INSIGHT request
1.
Select
Troubleshoot
>
Submit Connections INSIGHT request
.
2.
In the Connections INSIGHT Request dialog box, type your name, telephone number, e-
mail address, and a description of the problem.
3.
Click
Submit
, and allow approximately 5 min to save the service profile.
Result:
A
ZIP
file containing your Connections INSIGHT profile is forwarded to Waters
Technical Service for review.
Note:
Saving a service profile or plot file from the console can require as much as 150 MB
of file space.
3.6 Safety and handling
Be aware of the following safety considerations when performing maintenance procedures:
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