WATERS CORPORATION 2424, Operator'S Manual, Page: 112 / 196

4-2 Maintaining the Detector
Contacting Waters technical service
If you are located in the USA or Canada, report malfunctions or other
problems to Waters Technical Service (800 252-4752). Otherwise, phone the
Waters corporate headquarters in Milford, Massachusetts (USA), or contact
your local Waters subsidiary. The Waters’ Web site includes phone numbers
and e-mail addresses for Waters locations worldwide. Visit www.waters.com.
When you contact Waters, be prepared to provide this information:
• Detector serial number
• Problem symptom(s)
• Nebulizer and drift tube temperatures
• Heater set points and levels
• Flow rate
• Filter setting
• System operating pressure
• Gas pressure
• Solvent(s)
• System configuration (other components)
For complete information on reporting shipping damages and submitting
claims, see the document Waters Licenses, Warranties, and Support Services .
Maintenance considerations
Perform the procedures in this chapter when you discover a problem with a
25X5 QGM component or during preventive maintenance. For information
about isolating problems in the 25X5 QGM, consult the console’s online Help.
Safety and handling
Observe these warning and caution advisories when you perform maintenance
operations on your 25X5 QGM.