Watchguard 4RE, User Manual

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Warranty
Warranty
WatchGuard Video, in recognition of its responsibility to provide quality systems, components, and workmanship,
warrants each system, part, and component it manufactures first sold to an end user to be free from defects in
material and workmanship for a period of ONE-YEAR from the date of purchase. A defective component, that is
repaired or replaced under this limited warranty, will be covered for the remainder of the original warranty period.
Where defects in material or workmanship may occur, the following warranty terms and conditions apply:
WARRANTOR This warranty is granted by WatchGuard Video, 415 Century Parkway, Allen, TX 75013, Phone: 972-
423-9777, Fax: 972-423-9778.
PARTIES TO WHOM WARRANTY IS INTENDED This warranty extends to the original end user of the
equipment only and is not transferable. Any exceptions must be approved in writing from WatchGuard Video.
PARTS AND COMPONENTS COVERED
All parts and components and repair labor of the warranted unit
manufactured and/or installed by WatchGuard Video are covered by this warranty, except those parts and
components excluded below.
PARTS AND COMPONENTS NOT COVERED The Limited Warranty excludes normal wear-and-tear items such
as frayed or broken cords, broken connectors, scratched or broken displays or consumable items such as batteries.
WatchGuard reserves the right to charge for damages resulting from abuse, improper installation, or extraordinary
environmental damage (including damages caused by spilled liquids) to the unit during the warranty period at rates
normally charged for repairing such units not covered under the Limited Warranty. In cases where potential charges
would be incurred due to said damages, the agency submitting the system for repairs will be notified. Altered,
damaged, or removed serial numbers results in voiding this Limited Warranty. If while under the warranty period, it
is determined that the WatchGuard Video system was internally changed, modified, or repair attempted, the system
warranty will become null and void.
LIMITED LIABILITY
WatchGuard Video liability is limited to the repair or replacement of components found to
be defective by WatchGuard Video. WatchGuard Video is not liable for any direct, indirect, consequential, or
incidental damages arising out of the use of, or inability to use the system, even if the unit proved to be defective.
WatchGuard Video will not be responsible for any removal or re-installation cost of the unit or for damages caused
by improper installation.
REMEDY
If, within the duration of this warranty, a unit or component covered by this warranty is returned to
WatchGuard Video and proves to be defective in material or workmanship, WatchGuard Video shall (at its option)
repair or replace any defective components or offer a full refund of the purchase price . Replacement of a defective
component(s) pursuant to this warranty shall be warranted for the remainder of the warranty period applicable to
the system warranty period.
SHIPPING
During the first ninety (90) days of the initial warranty period, WatchGuard Video will provide a prepaid
shipping label to return any defective unit for end users in the continental United States provided serial numbers are
submitted with request. In such event, contact WatchGuard Customer Service to request a return material
authorization (RMA) number. Failure to obtain and use a WatchGuard Video prepaid shipping label in the first ninety
days (90) on the return shipment will result in the end user being responsible for shipping costs to WatchGuard
Video. After the first ninety (90) days, the end user will be responsible for any shipping charges to WatchGuard
Video. WatchGuard Video will return ship the product to a customer within the continental United States by prepaid
ground shipping only. Any expedited shipping costs are the responsibility of the end user.
Customers that are outside the continental United States are responsible for all transportation costs both to and from
the WatchGuard Video factory for warranty service, including, without limitation to, any export or import fees,
duties, tariffs, or any other related fees that may be incurred during transportation.
You may also obtain warranty service by contacting your local WatchGuard Authorized Service Center (ASC) for
shipping instructions. A list of local ASCs can be obtained by contacting WatchGuard Customer Service. Customers
are responsible for all transportation costs to and from the local ASC for warranty service.
4RE In-Car Video User Guide 4.0.6
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