Troubleshooting
Quick Reference Guide
13
Troubleshooting
Problem
Possible Cause
Possible Solutions
Nothing happens when
the scan button is
pulled.
No power to the reader.
Check system power. Ensure
power supply is connected.
Interface or power cables
are loose.
Ensure all cable connections
are secure.
Laser comes on, but
barcode does not
decode.
Reader not programmed
for correct barcode type.
Ensure reader is pro-
grammed to read the type
of barcode scanned. Refer to
the Product Reference Guide
(PRG) for more information.
Barcode label is unread-
able.
Check the label to ensure it
is not defaced. Try scanning
another barcode type.
Distance between reader
and barcode is incorrect.
Move reader closer to or fur-
ther from the barcode.
Barcode is decoded but
not transmitted to the
host.
Reader not programmed
for the correct host type.
Scan the appropriate host
type barcode. Refer to the
Product Reference Guide
(PRG) for more information.
For detailed troubleshooting, refer to the
Product Reference Guide.
