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9
GUARANTEE
Warmflow unvented cylinders are supplied with the following guarantees from the date of purchase:
(a) A 25 year guarantee on the duplex stainless steel cylinder body against defects of material.
(b) A 2 year guarantee on all parts and components as well as any defects that may have occurred from time
to time during the normal manufacturing process of the cylinder as carried out by those exercising all
relevant skill and experience and complying with all relevant legislation, regulations and codes of practice
relating to the manufacturing process.
1. The guarantees provided are from the date of purchase and are conditional upon:
1.1
the unit being installed and commissioned by competent persons in accordance with the manufacturer’s
instructions and relevant legislation, regulations and codes of practice in force at the time;
1.2 the product being registered with Warmflow within 30 days of installation and the guarantee registration
completed and returned to Warmflow along with evidence of the date of purchase;
1.3 the unit not being modified in any way, or misused or subject to neglect;
1.4 the unit being serviced annual
ly by competent persons in accordance with the manufacturer’s
instructions and all regulations and codes of practice in force at the time;
1.5 each service record being completed and proof of purchase and servicing being retained and made
available to Warmflow in respect of any claim;
1.6 the unit being used solely for the purpose of heating potable water that complies at all times with EU
standards and not fed from a private source.
Failure to comply with any of the conditions outlined in this clause will invalidate the warranty in its entirety.
2. The guarantee is not transferable and excludes:
2.1 labour costs associated with the replacement of the unit or its components;
2.2 any defects that appear after the customer makes any modification or alteration to the unit;
2.3 defects caused by the improper use or storage of the unit and in particular (but without limitation)
Warmflow shall not be liable in the case of defects arising from normal deterioration or improper or faulty
handling or processing of the unit by the customer;
2.4 consequential losses however caused.
3. If within the 2 year guaranteed period, as set out at (b) above, a material defect is discovered in the Unit:
3.1 the customer must send written notification following discovery giving particulars and either at its own
expense and risk shall return the unit to Warmflow within 2 weeks of written notice being provided by
Warmflow; or (at Warmflow’s sole option) shall permit Warmflow to inspect same; and
3.2 if such defect has arisen from faulty materials employed or workmanship carried out by Warmflow and
is existing but not reasonably discoverable upon inspection at the time of receipt then Warmflow shall
supply such part(s) free of charge along with the costs of transporting same to the customer.
3.3 The replacement parts must be fitted in accordance with the terms of the guarantee set out above.
3.4 The replacement parts shall be covered under this guarantee for the remainder of the unexpired term
of two years.
3.5 Invoices for call out and/or repair by any third party or parts supplied by a third party will not be accepted
unless previously authorised by Warmflow in writing.
4
Warmflow’s liability for defective units is limited in all circumstances to delivery of parts for the defective unit
and the customer shall accept same as f
ulfilment of Warmflow’s obligations.
5 Warmflow disclaims all other warranties whether express, implied or statutory. Your statutory rights are not
affected.
6 This guarantee applies to Warmflow cylinders installed on the UK mainland (excluding Scottish Isles), Isle
of Man, Channel Islands, Northern Ireland and Republic of Ireland only. Provision of in warranty cover
elsewhere is subject to the agreement in writing of Warmflow.
