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65
MACINTOSH-SPECIFIC PROBLEMS
At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not yet
been created.
The tablet was not detected at startup. Make sure the USB interface
cable is securely connected to the tablet and to an active USB port on
your computer. Make sure also that a tablet status LED is illuminated.
If your tablet is plugged into a powered USB hub, make sure the hub is
connected and active.
From the G
O
menu, select the U
TILITIES
folder and launch the S
YSTEM
P
ROFILER
. Select USB from the H
ARDWARE
section of the C
ONTENTS
list.
A Wacom USB tablet model should be listed. If a tablet model is not
listed, check the USB tablet cable connection or try plugging the tablet
into a different USB port.
If you are still having problems, go to the U
TILITIES
folder, open the D
ISK
U
TILITY
program, and run R
EPAIR
D
ISK
P
ERMISSIONS
from the F
IRST
A
ID
tab. If this does not help, contact Wacom for Technical Support.
See
.
Inkwell does not work correctly
with Intuos4.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be re-created when you
enable handwriting recognition.
1.
Open the S
YSTEM
P
REFERENCES
pane, choose S
HOW
A
LL
and select
I
NK
. Then turn off handwriting recognition.
2. From the G
O
menu, choose your H
OME
. Open the L
IBRARY
and
P
REFERENCES
folders. Remove the following preferences:
•
COM
.
APPLE
.
INK
.
FRAMEWORK
.
PLIST
•
COM
.
APPLE
.
INK
.
INKPAD
.
PLIST
•
COM
.
APPLE
.
INK
.
INKPAD
.
SKETCH
3. Go back to S
YSTEM
P
REFERENCES
and I
NK
, and then enable
handwriting recognition.
4. Test the Inkwell function using your Wacom tablet and pen.
5. If this procedure does not resolve your problem with Inkwell, contact
Apple Support for further assistance. Wacom is not the software
manufacturer for Inkwell and we are limited in our abilities to support
a third-party software application.