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TESTING YOUR TABLET
1.
Turn on your computer and wait until the system has fully loaded.
2.
Check the tablet connection.
A tablet status LED will light whenever the tablet is properly connected
and your computer has registered it as a USB device. If an LED is on, continue with step 3.
If an LED does not glow when the computer is on and the system has fully loaded, then:
•
Make sure the tablet USB cable is securely connected to the tablet and to an active USB port on your
computer. Intuos4 requires that you connect to a primary USB port (located directly on your
computer) or to a powered USB hub.
•
If you are connecting the tablet to a powered USB hub, be sure the USB hub is properly connected to
your computer and is active.
•
Connect the tablet to a different powered USB port or try connecting to the powered USB port on
another computer.
•
If a tablet LED does not illuminate after your computer is on and has finished booting up, your USB
port may be disabled. Verify that you have connected the tablet to an active USB port.
Note:
For best results when troubleshooting no power to the tablet (a status LED does not light), plug the
tablet directly into the system USB port located on your computer. Temporarily eliminate any external
hubs in use until you determine that the system recognizes the tablet and that it is functional. When the
tablet is working properly, it is usually okay to then move the tablet to a powered USB hub.
3.
Check the Grip Pen.
•
Move your pen across the tablet active area; the screen cursor should move in the corresponding
direction on your monitor or display screen.
•
Press the pen tip against the surface of the tablet. A status LED should brighten.
•
Next, without applying pressure to the pen tip, hold the pen tip within approximately 10 mm
(0.39 inch) of the tablet surface and press the side switch. The LED should again brighten.
•
Turn the pen over and press the eraser against the surface of the tablet; the LED should brighten.
•
See
for detailed information.
4.
Check the Touch Ring.
See
.
5.
Check the ExpressKeys
. See
.
6.
Check the Intuos4 Mouse and any other tool(s).
7.
If these tests fail, you may have a defective input tool or tablet. See
8. After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom
settings you may originally have been using.