Wacom Cintiq Pro DTH-3220 User Manual Download Page 72

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Test touch

Important

: If basic touch functions work, such as the cursor tracking your finger, but other touch functions do not,

reinstall the

driver

Move your finger across the surface of the device. The cursor should move with your finger.

Tap on an item or tap twice on a folder or program. The item should be selected or the folder or program should open.

If your device has a status LED, the LED should brighten when you touch the active area of the device.

If the tests fail, you may have defective hardware. Contact Wacom Customer Support for help.

User's Manual

Summary of Contents for Cintiq Pro DTH-3220

Page 1: ...t started with your creative pen display Work with your pen Customize your device in Wacom Tablet Properties Use On Screen Controls as shortcuts Access application specific settings Multi Touch Wacom Desktop Center Customize Wacom Display Settings Care for your device Technical Support About this Document ...

Page 2: ...Cintiq Pro Engine to Create the Wacom Cintiq Pro Studio Calibration Work with your pen Personalize your pen with a color ring Specialty pens Use your pen Pen tip and eraser Pen buttons Store your pen Customize your pen functions Assign settings to the pen button and pen tip Customize other pen properties Eraser Replace the pen nib Where to find replacement nibs Where to find the nib replacement to...

Page 3: ...ic settings assigned by you Settings assigned by applications How do I know what setting is assigned Settings assignments work differently for different customizable components Imported settings assigned by applications Multi Touch Touch Options My Gestures Standard Gestures Wacom Desktop Center Customizing your device Running the Setup Wizard Redeeming Software Backing up your settings Backing up...

Page 4: ...77 77 78 Diagnose issues using Wacom Tablet Properties Test touch Glossary Order parts and accessories Privacy About This Document Things to Know About User Help Device Features in User Help Trademarks User s Manual 4 4 ...

Page 5: ... can help you work with the Cintiq Pro such as a display stand or Color Manager Review the features of your Wacom Cintiq Pro and learn how to get started with your creative pen display Included with your Wacom Cintiq Pro After unpacking your Cintiq Pro make sure that you have the following items Cintiq Pro creative pen display ExpressKey Remote with charging cable and wireless connection dongle Wa...

Page 6: ...e in two performance models giving you the option to use the model that fits your needs best Included with your Wacom Cintiq Pro Engine Before assembling your Cintiq Pro Studio make sure that you have the following items Cintiq Pro Engine creative PC module Quick Start Guide booklet in Cintiq Pro Engine box AC power adapter Power cable Panel screws x2 Screw tool Finding more information Access FAQ...

Page 7: ...ord Folding legs You can unfold the legs to prop up the creative pen display at an angle for easier use Fold in the legs for a lower angle Power LED The Power LED indicates the current power state of the creative pen display The LED is blue when the creative pen display has full power The LED is orange when the creative pen display is in standby The LED is off when the creative pen display is off ...

Page 8: ...gine The following features and connections are found on the back of your Cintiq Pro Engine These features remain available when you install the Cintiq Pro Engine into your Cintiq Pro to create the Cintiq Pro Studio Two USB C ports You can use these ports to attach additional displays or other devices Mini HDMI port You can use this port to attach additional displays Mini Display port You can use ...

Page 9: ...on to turn the device on and off Number Item 1 Mini DisplayPort 2 Mini HDMIport 3 USB C port 4 Power button and Power Status LEDs 5 LAN Ethernet port 6 Cintiq Pro Engine power connection 7 Cintiq Pro power connection User s Manual 9 9 ...

Page 10: ...n display Wacom Desktop Center Tap to open the Wacom Desktop Center to customize and manage your device Tap it again to close it Toggle Keyboard Tap to display the on screen keyboard Tap it again to close it Wacom Display Settings Tap to open Wacom Display Settings to adjust display settings such as brightness and sharpness Tap it again to close it Touch On Off Tap to turn on touch Tap it again to...

Page 11: ...box contains images that can help Attach any stands that are included with your device Set up your work area 2 After you set up your device follow the directions in the Get started section of this user help so you can start using your device Connect your device to your computer Install the driver User s Manual 11 11 ...

Page 12: ...ivers are available on the Wacom Desktop Center and at the Wacom drivers page periodically Check in and update regularly so that your device has the latest features and functionality From the Wacom Desktop Center select Updates and then click the update to install it If the Wacom Desktop Center is not available for your device go to the Wacom drivers page to find the latest updates Note Your devic...

Page 13: ... the icon you are directed to a help topic about the feature you are currently using You can also open user help from the Wacom Desktop Center Help menu You also can access user help from the Product Manuals page of the Customer Support website Notes User help is common to Windows and Mac computers Screenshots are from a Windows computer unless otherwise noted Information about your specific compu...

Page 14: ...mputer to the Cintiq Pro Data is communicated by the USB connection If you have none of the above video connections available you may be able to purchase a converter which will allow you to connect video Please contact Customer Support if you need assistance 5 Bundle the cables with the attached cable ties 6 Reattach the back cover allowing the cables to pass through the cable opening 7 Gently fli...

Page 15: ...ews securing the attached cable ties and then remove the cable ties 4 Gently insert the Cintiq Pro Engine into the Cintiq Pro using the guide rails to ensure proper alignment 5 Use the provided tool to tighten the two screws securing the Cintiq Pro Engine to the Cintiq Pro 6 Connect the Cintiq Pro power cable to the Cintiq Pro Engine 7 Connect the Cintiq Pro Engine power cable to the Cintiq Pro En...

Page 16: ...Wacom Cintiq Pro Studio Getting Started page of the Wacom website User s Manual 16 16 ...

Page 17: ... above screenshot isfor descriptive purposes it may not match your screen 5 If you are working with multiple monitors select the monitor corresponding to your pen display from the dropdown menu 6 Click Calibrate to activate the calibration screen 7 Holding the pen sit or stand as you normally would when working with the pen display Use the pen tip to click on the center of the crosshairs in the up...

Page 18: ...ing If your pen includes color rings you can use them to identify and personalize your pen 1 Unscrew the cone near the pen tip 2 Remove the color ring that is already on the pen and slide on your preferred color ring 3 Replace the cone Specialty pens Pens designed for more advanced work such as the Wacom Pro Pen 3D Art Pen or Airbrush can be used with many pen tablets and pen displays To discover ...

Page 19: ...Move the pen while holding it slightly above the device without touching the screen surface Double click Quickly tap the screen twice in the same place with the pen tip Erase Flip the pen to the side opposite the pen tip and move the eraser over the area you want to erase just as you would use the eraser on a pencil Note Some pens do not have an eraser Select an item Tap the screen once with the p...

Page 20: ...p down in the stand If your device included a pen case store the pen in the pen case If your device has a pen sleeve holder or tray the pen can be stored there Tip Do not leave the pen on the device when you are not using the pen This might cause issues when you are using a mouse and might prevent your computer from going to sleep Pen standsvary depending on the pen tablet or pen display that you ...

Page 21: ...p down menu next to the pen 5 For the pen tip double click the pen tip in the image to display a drop down menu Then select a setting for the pen to perform when you tap the tablet surface with it Warning The tip must be set to Click in order to draw for most graphics applications The above screenshot isfor descriptive purposes it may not match your screen Customize other pen properties Tip Double...

Page 22: ...etails To change the tip sensitivity click Customize and adjust advanced pen and eraser options Tips Set the pen tip to Click and one of the pen buttons to Double Click If you want a narrower range of pressure values in a pressure sensitive application select a soft Tip Feel If the pen overreacts to slight pressure try a firmer Tip Feel setting If you notice a delay at the beginning of brush strok...

Page 23: ...customize the amount of pressure needed to erase From the Erase dropdown menu select the function to perform when using the eraser Click Customize to further adjust the eraser sensitivity With your screen cursor positioned over an empty area of the control panel press down on the Current Pressure bar with the eraser to determine pressure levels User s Manual 23 23 ...

Page 24: ...d in If you do not see the nibs there try these places If your device included a pen case check there If your device has a removable compartment cover on the back slide it open If your device included a pen stand unscrew the pen stand Tip for the Pro Pen 2 stand To screw the stand back together line up the dots on the bottom of the stand and the recess Then gently guide the bottom of the stand to ...

Page 25: ...ed text Digital Ink Microsoft Office 2007 or later Use the enhanced digital mark up and inking tools found on the Review tab in applicable applications Windows Input Panel Use handwriting or an on screen keyboard to directly enter text with your Wacom pen Note The Pen Flicks and press and hold to right click features are disabled in some graphics applications Windows Ink is ON by default If you wa...

Page 26: ...ove the pressure controls to change the settings Click Threshold determines the amount of force required to register pressure or generate a pen click Sensitivity changes the slope of the pressure response curve Max Pressure determines how hard you must press the pen tip to reach maximum pressure Using your pen tip or eraser make several strokes within the Try Here box to test the results of your c...

Page 27: ... Properties Device list There is an icon in this list for each device that is currently connected to your computer To add a new device to this list connect it to your computer Select a device from the Device list to view the Functions and Touch settings for it For some products the Device List will not be present when only one tablet is attached Tool list There is an icon in this list for each too...

Page 28: ...n the Windows Start button and select Wacom Tablet Wacom Tablet Properties Windows 8 1 Right click in the bottom left hand corner of the Start screen Select Wacom Tablet Wacom Tablet Properties Windows 8 1 Classic View Press the Windows key on your keyboard or select the Windows icon in the Charms bar to access the Start screen Right click in the bottom left hand corner of the screen Select Wacom ...

Page 29: ...Make sure that your device is connected to your computer or Wacom Tablet Properties will not open The above screenshot isfor descriptive purposes it may not match your screen 2 Select your Device Any settings that you customize apply to this device only except for On Screen Controls For some products the Device List will not be present when only one tablet is attached 3 Select the Tool you want to...

Page 30: ...ign settings that apply only in a specific application Example of assigning a setting in Wacom Tablet Properties Here is how you can customize a pen button to Zoom In Open Wacom Tablet Properties Select your pen from the Tool list Select the Pen tab An image of your pen is displayed on the tab Each pen button has a drop down menu next to it that tells you the current setting assigned to it From th...

Page 31: ... the application you are working in to see which setting has been assigned Back Returns you to the previous step similar to how Back works in browsers Click Performs a mouse button click Click Lock Presses and holds the mouse button Begin the click lock by engaging a component and then engage it again to release it For example if Click Lock is assigned to a pen button press the pen button once to ...

Page 32: ...odifier Shift Alt Ctrl Option Command plus a mouse button click or mouse wheel scroll When you select Modifier the Define Modifier window appears Select the modifier and then select a mouse button click or mouse wheel scroll to assign that combination On Screen Controls Displays the On Screen Control that you select When you select On Screen Controls the list of Screen Key panels Radial Menus and ...

Page 33: ... you selected from the slider When you press the pen button again you switch back to working in the normal precision Pressure Hold Locks the pressure at the current level until you release the component For example if you assign this setting to a pen button you can paint with pressure sensitivity enabled in your application until you reach the brush size you like Then press and hold the pen button...

Page 34: ...ress and hold the button while touching the pen tip to the device surface and move towards the top to zoom out or towards the bottom to zoom in If you pick up your pen to hover zooming stops As long as you continue to hover and hold the button you can still zoom when you touch the pen tip to the surface again Notes If the application does not support Zoom pressing the button activates a mouse whee...

Page 35: ...pecial drop down Click Delete to remove only the last keystroke you entered Click Clear to remove all the keystrokes you entered so you can start over Note Two Keys boxes appear for Touch Rings and mouse wheels Enter the keystroke for clockwise or forward wheel movement in the first box and counterclockwise or backward wheel movement in the second box 4 Enter a Name for your keystroke and click OK...

Page 36: ...ExpressKeys Your device may have shipped with a ExpressKey Remote which can be configured to trigger ExpressKey functions If not included one can be purchased from the Wacom Store User s Manual 36 36 ...

Page 37: ...Touch Ring Your device may have shipped with a ExpressKey Remote which can be configured to trigger Touch Ring functions If not included one can be purchased from the Wacom Store User s Manual 37 37 ...

Page 38: ...ttings on the screen press that ExpressKey To close the Settings View screen click on it with your mouse tap it with your pen or press the ExpressKey a second time To open the Tablet Properties tab for ExpressKeys Pen or Touch click the Properties button for that item on the Settings View screen If an ExpressKey has been disabled it will be displayed as disabled The above screenshot isfor descript...

Page 39: ...eturn the cursor to pen display Pen display to other displays toggles the screen cursor from your pen display to another active pen display or monitor The cursor toggles to each connected display in turn then returns to the device where the first toggle began The above screenshot isfor descriptive purposes it may not match your screen Active Area options determine the size of the area where the pe...

Page 40: ... Any of the following actions will return the toggle sequence to the base mapping Launching a graphics application that supports pressure sensitivity Logging out of or rebooting the system Switching users Placing the system in sleep mode Changing the Display Toggle settings Changing the resolution or number of displays on your system Using the Mode Toggle function Selecting Pen Mode or Mouse Mode ...

Page 41: ...lacement of clicks Move the Brightness Adjustment slider to adjust the brightness level or to turn off status LEDs and active area markers If you are using graphics applications that support a maximum of 1024 levels of pressure select Pressure Compatibility For devices that support wireless select Show wireless tablet battery if you want to display the battery status icon in your system tray durin...

Page 42: ...y or other component to open the On Screen Control For example if you assigned an On Screen Control to an ExpressKey press the ExpressKey to display the On Screen Control 5 Click a button or slice in the On Screen Control to activate the setting you assigned For example if you assigned Zoom In to a Screen Key click that Screen Key to zoom in Tip Instead of opening the On Screen Control every time ...

Page 43: ...Radial menu A Radial menu is a circle split into slices and each slice has its own setting Tip You can select the wrench icon to open Wacom Tablet Properties User s Manual 43 43 ...

Page 44: ... 1 Open Wacom Tablet Properties 2 Select Functions from the Tool list 3 Select the On Screen Controls tab The above screenshot isfor descriptive purposes it may not match your screen 4 Select if you want to create a new On Screen Control or select if you want to copy an existing one Note You can also select an existing On Screen Control and click to edit it or to delete it 5 In the window that app...

Page 45: ...reen Controls tab 7 Assign settings to your Radial Menus Screen Keys and Keypads Tip You can create an On Screen Control and then switch the layout whenever you want From the Panels list select the On Screen Control that you want to change Click to edit Select a new layout and click OK If you switch to an On Screen Control that has fewer settings than your original one your settings are not lost F...

Page 46: ...ach button from the drop down menus You must assign a setting to at least one button For any buttons that you do not want to use select Disabled If you select Keystroke you are prompted to select a keystroke or create a keystroke combination The above screenshot isfor descriptive purposes it may not match your screen 3 Change any of the optional features To change the order of the settings click a...

Page 47: ...nge 3 Select the setting that you want to assign from the Assignment drop down above the Keypad To assign numbers select Keyboard Keystroke When you select Keystroke you are prompted to select a keystroke or create a keystroke combination If you want the setting to repeat when you press and hold the Keypad button select Repeat You must assign a setting to at least one button For any buttons that y...

Page 48: ... an ExpressKey Open Wacom Tablet Properties and select your Device Select Functions Select the ExpressKeys tab From the drop down next to one of the ExpressKeys select On Screen Controls From the list that appears select the name of an On Screen Control The assignment takes effect immediately Press the ExpressKey and the On Screen Control that you selected displays on your device or monitor Click ...

Page 49: ...tomizable components so that when you open that application you are automatically using the settings assigned by it Imported settings assigned by applications Some applications include an XML file that assigns settings to customizable components After you import the file and open that application you are automatically using the settings assigned by the settings file Some examples of customizable c...

Page 50: ...or the newly added application s After adding an application its icon appears in the Application list whenever the associated tool is selected in the Tool list Select the application then customize the Wacom Tablet Properties tab settings for your tool and application The above screenshot isfor descriptive purposes it may not match your screen To create an application specific setting 1 In the Tab...

Page 51: ...st using the default settings Note This method cannot be used to remove custom Functions settings If you are working with a commonly used application such as Photoshop or Illustrator your tablet s software will identify the application and set the ExpressKeys to commonly used functions for that application Notes If two programs have the same executable file name they will share the same customized...

Page 52: ...d When you close the application or when you start working in another application the settings revert back to their previous assignments Tip You do not have to use the settings assigned by applications You can change the settings in Wacom Tablet Properties Settings assignments work differently for different customizable components Note The customizable components available will vary depending on y...

Page 53: ...a setting for a customizable component then the setting stays the same as it was before the import 1 Back up your settings by going to Backup Settings in the Wacom Desktop Center 2 After you back up your settings double click the customized settings file 3 Follow the prompts in the window that appears Open Wacom Tablet Properties to view the imported settings Tip You do not have to use the setting...

Page 54: ...single finger or the tablet may confuse which finger performed an action Keep your fingers within the active area Take care to prevent accidental touches on the tablet when making gestures For example if the palm of your hand touches the active area of the tablet during while scrolling or zooming you may trigger an unanticipated right click In some cases touch is enabled and disabled with a physic...

Page 55: ...estures tab on a Mac In Windows select the Touch Options or My Gestures tab From the Touch Options tab select the Use Wacom Gestures option Enable touch by clicking the Enable touch input checkbox Choose an option for Gesture Recognizer This is a global option and will apply to all of your applications The default is Use Wacom gestures which will provide a consistent touch experience across applic...

Page 56: ...position the screen cursor over an option to see a static image of that function If you do not choose a specific option to view the control panel will display each option sequentially from top to bottom Available options may vary depending on your operating system and version User s Manual 56 56 ...

Page 57: ...or modified from the dropdown menus Position the cursor over a touch option to see a static image of that function If you do not choose a specific option the Wacom Tablet Properties will display each option sequentially from top to bottom The above screenshot isfor descriptive purposes it may not match your screen User s Manual 57 57 ...

Page 58: ...t the Standard Gestures tab on Pen display products The above screenshot isfor descriptive purposes it may not match your screen Use basic actions to navigate and perform typical mouse operations Use gestures to scroll zoom rotate and perform other functions Some gestures may provide a visual cue on your display screen to indicate when the gesture has been recognized Perform functions such as a ri...

Page 59: ...nd customize the ExpressKeys to perform some touch functions See Using multi touch Change settings using available options by selecting the Touch icon in the Tool list then selecting an appropriate tab to customize User s Manual 59 59 ...

Page 60: ... a device to display settings menus Select one of the settings menus and Wacom Tablet Properties opens so you can change the settings Running the Setup Wizard If available for your device select your device from My Devices and select Run Setup Wizard Follow the prompts Redeeming Software If available for your device select your device from My Devices and select Redeem Software Register your produc...

Page 61: ...hat can improve your workflow Click Store to research and purchase Wacom products Getting Support for Wacom products Select Support to view FAQs and tutorials on the Wacom website and to contact Support If available for your device select a device under My Devices to view documentation tutorials and Important Product Information Go to More Online Help or Help Online Help to view help topics Loggin...

Page 62: ...e Color Temperature and Gamma options available Select Color Space to make Color Space and Gamma options available Select Custom Color and click Set button to open the Set Color dialog Click the Reset Color button to reset your color settings to factory defaults Click the Advanced button for additional settings for your display Click the Save button to save the current settings in the dialog Click...

Page 63: ...Notes Not all setting options may be available on your Pen display Wacom Display Settings are not supported on Pen displays in Mobile Mode User s Manual 63 63 ...

Page 64: ...en with respect to the center This results in uniform brightness and color over the entire screen Turn Dynamic Contrast to On so that your screen is automatically adjusted to maintain a constant contrast Turn Energy Smart to On so that your pen display goes to sleep if you do not interact with it for more than a few minutes Start LCD Conditioning to automatically adjust the display so that instanc...

Page 65: ...The above screenshot isfor descriptive purposes it may not match your screen User s Manual 65 65 ...

Page 66: ...tribute Sets the sliders for RGB or CYMK color for the following attributes Hue The overall appearance of a particular color without changes to brightness or saturation Saturation The depth of a color Gain The range of a color Offset The brightness of a color The Set Color dialog provides sliders for adjusting individual RGB and CYMK colors You can also enter the hex value of a particular color an...

Page 67: ...alcohol or detergent to clean your device Do not wrap the cables around the device when storing it Replace your pen nibs frequently to avoid scratching the surface with worn pen nibs Avoid extremes in temperature Important Do not disassemble the device or the pen Disassembling the device voids the warrenty Make sure to review the Important Product Information for additional safety precautions You ...

Page 68: ...y apply to your issue Go to Customer Support to see if a new driver is available and install it Test your device and tools If you tried these suggestions and still have an issue contact Customer Support Please be near your computer with the following information available The make and model of your computer and the version of your operating system Which devices were connected to your computer when...

Page 69: ...onnect the pen display to a different USB port or to a USB port on another computer and see if the problem persists For best results when troubleshooting no power to the pen display plug it directly into the USB port on your computer Temporarily eliminate any external hubs in use until you determine that the system recognizes the pen display and that it is functional When the pen display is workin...

Page 70: ...d restart your computer 3 If restarting does not fix the issue update your driver software 4 If updating your driver does not fix the issue Reset settings in the Wacom Desktop Center 5 If resetting does not fix the issue diagnose issues using Wacom Tablet Properties Diagnose issues using Wacom Tablet Properties Open Wacom Tablet Properties If you have more than one device connected to your system ...

Page 71: ... button 2 Pen button 2 3 Pen eraser 1 Airbrush tip 1 Airbrush pen button 2 Airbrush eraser 1 Move the pen from a vertical position toward the right and then toward the left The X Tilt value should change to approximately 60 when you move to the right The X Tilt value should change to approximately 60 when you move to the left Move the pen from a vertical position toward the bottom of the device an...

Page 72: ... of the device The cursor should move with your finger Tap on an item or tap twice on a folder or program The item should be selected or the folder or program should open If your device has a status LED the LED should brighten when you touch the active area of the device If the tests fail you may have defective hardware Contact Wacom Customer Support for help User s Manual 72 72 ...

Page 73: ...hese applications take advantage of the eraser in different ways depending on what makes sense for the application Expand A motion used when navigating with touch Touch the tablet surface with two fingers spaced closely together then move your fingers apart ExpressKeys The customizable component buttons located on your pen tablet Fingerwheel The control wheel on the optional Airbrush Modifier Modi...

Page 74: ...ablet This is used to create natural looking pen brush and eraser strokes in applications that are tilt sensitive Touch A method of interacting with a computer using only your fingers on the tablet May also be referred to as touch input Touch Ring The customizable control ring located on your pen tablet Touch Strips The customizable control strips located on the back of the Cintiq 22 Touch sensor ...

Page 75: ...ase parts and accessories for your device go to the Wacom Store You may also contact your local dealer distributor or Customer Support for your region Note Some parts and accessories may not be available in all regions User s Manual 75 75 ...

Page 76: ...Privacy At Wacom we value your Privacy We use analytics to collect basic information about browsing to improve our User Help Please see our Privacy Policy for more information User s Manual 76 76 ...

Page 77: ...ited to physical safety or the safe management of your files and data and best practice measures to ensure your device works properly Note this callout provides general information about the use of your device including efficiencies and feature details variations or limitations This callout is also used to identify if a feature or function is not available on all devices Tip this callout provides ...

Page 78: ...s are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Apple the Apple logo and Mac are registered trademarks of Apple Inc registered in the U S and other countries ExpressKey is a trademark of Ginsan Industries Inc and is used with permission Many Wacom devices incorporate High Definition Multimedia Interface HMDI technology HDMI the ...

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