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Additional Information
I followed the Quick Start Guide for DSL, but I wasn’t able to successfully
configure the IP8100 series telephone. What else can I do?
If your DSL provider uses PPPoE, confirm that you have entered the correct
username and password in the IP800 series telephone PPPoE settings. You
may need to append your ISP’s domain suffix to your username in order to con
-
nect. For example:
Contact your ISP if you are unsure of your username or password.
Some DSL providers will issue a Dynamic IP address without using PPPoE for
authentication. If this is the case for your provider, use the setup wizard in the
IP8100 series telephone web-based configuration to configure the WAN type
to use a Dynamic IP Address. Once you have applied that setting, power down
your broadband modem and the IP800 series telephone. Power the modem on
first and let it stabilize. When the modem is ready, then power the IP8100 series
telephone on. Wait a few seconds for the device to stabilize, and then test your
connection.
I followed the Quick Start Guide for a Static IP, but I wasn’t able to suc-
cessfully configure the IP8100 series telephone. What else can I do?
From the computer that was previously connected to the broadband modem,
access the web-based configuration for the IP8100 series telephone and clone
the MAC address. After the setting has been applied, power off the IP800
series telephone. Wait about 30 seconds before reapplying the power. Wait a
few seconds for the device to stabilize, and then test your connection. If you still
cannot connect, confirm that you have entered all the IP information correctly.
Contact your ISP to confirm your IP address.
I followed Steps 1-6 in the Quick Start Guide, but I wasn’t able to success-
fully configure the IP8100 series telephone. What else can I do?
If you didn’t need to complete step 7, then it is assumed that your ISP is issuing
you a Dynamic IP address. From the computer that was previously connected
to the broadband modem, access the web-based configuration for the IP8100
series telephone and clone the MAC address. After the setting has been ap-
plied, power off the IP800 series telephone. Wait about 30 seconds before
reapplying the power. Wait a few seconds for the device to stabilize, and then
test your connection.
Troubleshooting
