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Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service, 
visit our website at www.vtechhotelphones.com or call 1-888-907-2007.

For cordless telephone

Question

Suggestion

The telephone does not work at all.

• Make sure the power adapter is securely 

plugged into an outlet not controlled by a 
wall switch.

• Make sure the telephone line cord is 

plugged firmly into the power adapter and 
the telephone wall jack.

• Make sure the battery is installed and 

charged correctly (page 22, 27). For optimum 
daily performance, return the cordless 
handset to the telephone base or charging 
base after use.

• Unplug the electrical power to the 

telephone base. Wait for approximately 15 
seconds, then plug it back in. Allow up to 
one minute for the cordless handset and the 
telephone base to synchronize.

• Charge the battery in the cordless handset 

for up to 12 hours.

• If the battery is completely depleted, charge 

the cordless handset for at least 30 minutes 
before use.

• Remove the battery and then install it again. 

If that still does not work, it may be necessary 
to purchase a new battery.

• Disconnect the telephone base from the 

telephone wall jack and plug in a working 
telephone. If the other telephone does 
not work, the problem is probably in the 
wiring or telephone service. Contact your 
telephone service provider (charges may 
apply).

Summary of Contents for CTM-A2415

Page 1: ...Analog Contemporary Series CTM A2415 Near Term Cordless 1 line Hotel Phone CTM A2415HC New Term Cordless Accessory Handset and Charging Base Master User s Guide BC ...

Page 2: ...0 Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on 11 Never push objects of any kind into this product through the slots in the telephone base or handset because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product 12 To reduce the risk of electric shock do not disassemble this pro...

Page 3: ...oline vapors etc a leak of natural gas etc 17 Only put the handset of your telephone next to your ear when it is in normal talk mode 18 The power adapters are intended to be correctly oriented in a vertical or floor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet 19 Use only the power cord and batteries indicate...

Page 4: ...arging stand CTM 2415HC 12 Set up 13 Near Term Cordless 1 line CTM A2415 13 Operate 16 Near Term Cordless 1 line CTM A2415 16 Near Term Cordless Accessory Handset Charging stand CTM 2415HC 16 Appendix 18 35 Handset battery 18 Troubleshooting 20 VTech Hospitality Limited Warranty Program 27 Precautions for users of implanted cardiac pacemakers 29 Operating range 29 About cordless telephones 29 The ...

Page 5: ...l number Parts included Telephone base with faceplate and overlay Charging Base Cordless handset and Handset battery Telephone line cord with Power connector Base Stand Wall Mount Bracket Power adapter Near Term cordless 1 line CTM A2415 Near Term cordless 1 line accessory handset charging base CTM A2415HC ...

Page 6: ...te with Speed dial keys FRONT DESK ROOM SERVICE MESSAGE EMERGENCY REPLACE BATTERY LED 4 VOL VOL VOLUME 5 SPEAKER 6 CHARGE LED 7 FIND HS FIND HANDSET 8 Grooves for Mounting bracket 9 Voicemail voltage detection 10 Battery compartment with cover 11 Grooves for Base stand 12 Telephone jack 13 Base battery ON pinhole ...

Page 7: ...ALK 2 OFF 3 Numeric dial keys 4 SPEAKER 5 Speed Dial keys Programmable FRONT DESK ROOM SERVICE 6 Handset battery ON pinhole 7 Handset earpiece 8 EMERGENCY 9 MUTE 10 MESSAGES 11 LOW BATTERY LED 12 Microphone 13 Handset screw cover 14 VOLUME 15 Speakerphone 16 MESSAGE WAITING LED ...

Page 8: ...D Installation Near Term Cordless 1 line CTM 2415 Installation option install base stand for desktop To mount the base stand 1 Align the grooves with the base stand 2 Slide down to secure the stand To unmount the base stand Simply slide up and lift the telephone base from the base stand ...

Page 9: ...otruding edge holds the cordless handset when the phone is mounted on the wall 2 Turn the telephone base over with the bottom side facing up Press the tabs of the mounting bracket as the direction indicated into the grooves on the telephone base until they lock securely 3 Mount the telephone base on the wall by positioning the eyelets on the telephone base and the mounting bracket against the moun...

Page 10: ...re installed To replace the handset battery follow as shown below 1 Use a narrow object to pry open the screw cover and remove the screw with cross head screwdriver Then insert a 5 mm standard flat head screwdriver in the provided slot and gently open the handset cover 2 Unplug the battery connector from the socket and then remove the battery from the handset battery compartment 3 Plug the battery...

Page 11: ...he telephone base has been initially installed make sure the power adapter is securely plugged into an outlet not controlled by a wall switch and the telephone line cord is plugged firmly into the power adapter and the telephone wall jack 3 Bent a small paperclip and gently insert it to the Base battery ON pinhole and Handset battery ON pinhole to turn on the base and the handset Without turning on...

Page 12: ...is placed on the telephone base When the registration process completes the MESSAGE WAITING LED flashes once and you hear 3 rising beeps as confirmation Each telephone base accommodates up to 4 cordless handsets When you already have 4 registered handsets you can replace one of them by a new handset if any one of the 4 registered handsets is disconnected from the base For example it is out of range ...

Page 13: ... confirmation tone Set another setting after previous setting is saved Setting Access code key Options Adjustable by Listening volume Handset 1 2 3 4 5 6 User and administrator Speakerphone volume Handset 1 2 3 4 5 6 User and administrator Speakerphone volume telephone base 1 2 3 4 5 6 User and administrator Ringer volume telephone base 1 2 3 User and administrator Ringer tone 00 Tone 1 Tone 2 Ton...

Page 14: ...stance or 3 high coverage of 100 of maximum working distance to select the desired RF transmission power control level You hear 3 rising beeps as confirmation Hold The call on hold timeout duration can be programmed from 1 to 99 minutes Select 00 to disable the auto release feature on call on hold To change the call on hold timeout duration 1 Press 7764 MUTE on the handset to enter ADMIN mode 2 Pre...

Page 15: ...ss a dialing key 0 disable 1 50Hz 2 25Hz or 3 20Hz to select the desired setting You hear 3 rising beeps as confirmation Speed Dial keys This telephone has up to 10 programmable guest service Speed Dial keys Program these keys to automatically dial telephone numbers or to activate telephone system features To program a Speed Dial key 1 Press 7764 MUTE on the handset to enter ADMIN mode 2 Press the ...

Page 16: ...es when in use The SPEAKER key illuminates when in speakerphone mode Answer a call using the telephone base On the telephone base press SPEAKER The IN USE key and the SPEAKER key illuminate when in use Place a call Place a call using the cordless handset On the cordless handset press TALK or SPEAKER Listen for a dial tone and then dial the desired number or press a Speed Dial key on the telephone ...

Page 17: ...en for a dial tone Then press REDIAL Volume Listening volume can be adjusted on the cordless handset and the telephone base Adjust the listening volume During a call on the handset press VOLUME on it to adjust the listening volume The next call returns to the default listening volume During a call on the telephone base press VOL and VOL to adjust the listening volume The next call returns to the d...

Page 18: ...nding on your actual use and the age of the battery Handset is not charging or in use The battery needs charging when A new battery is installed in the handset LOW BATTERY LED illuminates on the cordless handset CAUTIONS To reduce the risk of fire or injury read and follow these instructions Use only the supplied rechargeable battery BT164392 BT264392 or replacement battery BT266342 To order a rep...

Page 19: ...EN 19 English Observe proper polarity orientation between the battery and metallic contacts To prevent fire or shock hazard do not expose this product to water or any type of moisture ...

Page 20: ...cordless handset to the telephone base or charging base after use Unplug the electrical power to the telephone base Wait for approximately 15 seconds then plug it back in Allow up to one minute for the cordless handset and the telephone base to synchronize Charge the battery in the cordless handset for up to 12 hours If the battery is completely depleted charge the cordless handset for at least 30...

Page 21: ...rges may apply I cannot dial out Try all the above suggestions Make sure there is a dial tone before dialing Eliminate any background noise Mute the telephone before dialing if applicable or dial from another room in your unit with less background noise If other telephones in your hotel are having the same problem the problem is in the wiring or telephone service Contact your telephone service pro...

Page 22: ...to The CHARGE LED is off below If the battery is completely depleted charge the cordless handset for at least 30 minutes before use If the above measures do not correct the problem replace the battery The CHARGE LED is off Clean the charging contacts on the cordless handset telephone base and charging base each month with a pencil eraser or a dry non abrasive fabric Make sure the power adapter and...

Page 23: ...vider charges may apply Other electronic products such as HAM radios and other DECT phones can cause interference with the cordless phone Try installing the phone as far away as possible from these types of electronic devices Test a working telephone at the telephone wall jack If the other telephone has the same problem the problem is in the telephone wall jack Contact your telephone service provi...

Page 24: ...lephone base or adjust the setting of RF transmission power page 35 It may be out of range Reset the telephone base by unplugging the electrical power to the base Wait for 15 seconds and plug it back in again Allow up to one minute for the cordless handset and the telephone base to synchronize Other electronic products such as HAM radios and other DECT phones can cause interference with the cordle...

Page 25: ...ng the appliance or the telephone base to another outlet Other electronic products such as HAM radios and other DECT phones can cause interference with the cordless phone Try installing the phone as far away as possible from these types of electronic devices If the telephone is plugged in with a modem or a surge protector plug the telephone or modem surge protector into a different location If thi...

Page 26: ... Contact your telephone service provider charges may apply I hear noise on the cordless handset and the keys do not work Make sure the telephone line cord is plugged in securely Common cure for electronic equipment If the telephone is not responding normally put the cordless handset in the telephone base If it does not fix the problem try the following in the order listed 1 Disconnect the power to...

Page 27: ...Tech s option without charge a Product that is not free from defects in materials and workmanship If VTech s authorized service representative repairs the Product new or refurbished replacement parts may be used If the Product is replaced it may be replaced with a new or refurbished Product of the same or similar design Repair or replacement of Product at VTech s option is the exclusive remedy The...

Page 28: ...ech assumes no risk for damage or loss of the Product in transit If the Product failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty VTech will notify you and will request that you authorize the cost of repair and return shipping costs for the repair of Products that not covered by this limited warranty You must pay for the cost of r...

Page 29: ...ng a telephone conversation there may be interference To improve reception move closer to the telephone base About cordless telephones Privacy The same features that make a cordless telephone convenient create some limitations Telephone calls are transmitted between the telephone base and the cordless handset by radio waves so there is a possibility that the cordless telephone conversations could ...

Page 30: ...program provides a convenient alternative to placing used nickel metal hydride batteries into the trash or municipal waste which may be illegal in your area VTech s participation in RBRC makes it easy for you to drop off the spent battery at local retailers participating in the RBRC program or at authorized VTech product service centers Please call 1 800 8 BATTERYTM for information on Ni MH batter...

Page 31: ...ich can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced...

Page 32: ...modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under VTech Hospitality limited warranty program in the user s manual To ensure safety of users the FCC has established criteria for the amount of radio frequency energy of the product This product...

Page 33: ...a technical specifications ISEDC Warning This device complies with Innovation Science and Economic Development Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device Privacy of communications may not be en...

Page 34: ...ase adapter from the power outlet Then plug the telephone base power adapter and the telephone line cord back in Then the telephone base is powered up as normal Register the handsets back to the telephone base See page 23 for handset registration instructions To activate the energy saving charging mode in a cordless handset C3100 C3200 When a registered cordless handset is idle press 331734 and th...

Page 35: ...ech Communications Inc and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of important data on other media to protect against data loss Company VTech Communications Inc Address 9020 SW Washington Square Road Suite 555 Tigard OR 97223 United States Phone 1 888 907 2007 Remember...

Page 36: ... vary according to environmental conditions at the time of use Power requirement Handset 2 4V Ni MH battery Telephone base backup battery 2 4V Ni MH battery Telephone base 6V DC 400mA Charging stand 6V DC 400mA Message waiting signal Steady periodic high voltage pulse periodic low voltage pulse reverse polarity FSK Siemens and or Panasonic Speed Dial memory Telephone base up to 4 memory locations ...

Page 37: ...key 32 36 Conference call 41 48 D Data port 37 38 39 42 45 48 Disable the voicemail voltage detection 31 33 E End a call 37 39 40 42 43 46 F FCC ACTA and IC regulations 4 63 Flash 30 31 34 35 H Handset battery 22 24 27 29 49 Handset battery charging 24 29 Handset battery installation 22 27 Handset speakerphone 44 46 Hold 35 38 41 44 47 I Important safety instructions 2 4 Installation 3 4 16 17 18 ...

Page 38: ...on 31 33 Share a call 38 39 40 42 44 46 Speakerphone 30 34 41 47 Speed Dial keys 32 36 46 T Technical specification 4 67 Troubleshooting 4 50 V Voicemail voltage detection 30 31 33 34 35 Volume 37 38 39 41 42 44 47 W Wall mount 17 19 21 24 26 ...

Page 39: ...EN 39 English ...

Page 40: ...Specifications are subject to change without notice VTechTelecommunications Inc All rights reserved 07 20 Near Terms Cordless_CTM2415 2415HC_CEC_Draft_200702 ...

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