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Congratulations

on purchasing your new VTech product. Before using this 

telephone, please read 

Important safety instructions

 

on this manual.

This manual has all the feature operations and 

troubleshooting necessary to install and operate your new 

VTech telephone. Please review this manual thoroughly to 

ensure proper installation and operation of this innovative 

and feature rich VTech product. For support, shopping, 

and everything new at VTech, visit our website at  

www.vtechcanada.com. 

Parts checklist

Your telephone package contains the following items. Save 

your receipt and original package in case it is necessary to 

ship your telephone for warranty service.

Telephone installation

Your telephone base comes in wall mount position. You 

can mount your telephone on a wall or place it on a table. 
If you subscribe to digital subscriber line (DSL)  

high-speed Internet service through your telephone line, 

you must install a DSL filter between the telephone line 

cord and telephone wall jack. The filter prevents noise 

and caller ID problems caused by DSL interference. 

Contact your DSL service provider for more information 

about DSL filters.

To place the telephone on the table:

Slide the telephone base up and remove it from the 

wall plate. Unplug the telephone line cord (or the DSL 

filter) from the wall. 

1.

Place the telephone base on the table and reverse the 

handset tab as shown.

2.

Handset 

tab

Plug the telephone line cord into a telephone wall jack 

and put the handset on the telephone base.

3.

To mount the telephone on the wall:

Route the excess telephone line cord through the 

channel on the bottom of the telephone base, and 

then plug the other end of the telephone line cord (or 

the DSL filter) into a telephone wall jack.

1.

Handset layout

Ringer volume

Use the 

RIngeR 

switch on the 

handset to set the ringer on or off. 

The ringer volume is set to 

on

 

by default. If it is set to 

off

, this 

telephone will not ring when there 

is an incoming call.

Dial mode

Choose the suitable dial mode 

before using this telephone.
If you have touch-tone dialing 

service, slide the 

DIal

 switch 

to 

TT

. If you have pulse (rotary) 

service, slide the 

DIal

 switch  

to 

DP

.

There are some occasions that you need to switch 

between touch-tone dialing (

TT

) and pulse dialing (

DP

during a call such as some tone activated computer 

systems (for example, telephone banking). In this 

case, slide the 

DIal

 switch to change the dial mode 

while on a call without disconnecting it.

Handset volume

Slide the 

volume

 switch at the side of 

the handset to adjust the listening volume. 

You can set the listening volume to high, 

medium or low.

making a call

Pick up the handset and wait for a dial tone. Then dial 

the telephone number.

answering a call

When there is an incoming call, pick up the handset.

ending a call

Place the handset back to the telephone base.

Redial

This telephone stores the last 

telephone number dialed. The 

redial number can be up to  

32 digits.

Lift the handset and then  

press 

ReDIal 

to dial the  

last number dialed.

erasing the last number dialed

For privacy, you can erase the redial memory.
Lift the handset, then press 

1

 and hang up.

If the last number dialed has more than 32 digits, the 

number will not be saved in the redial memory.

flash

When you subscribe to call waiting service from your 

telephone service provider, you hear an alert tone if 

there is an incoming call while you are already on a 

call. Contact your telephone service provider for more 

information about subscriber services.

Press 

flasH

 to put the  

current call on hold and take  

the new call.
Press 

flasH

 at any time  

to switch back and forth 

between calls.

Troubleshooting

If you have difficulty with your telephone, please try the 

suggestions below. For customer service, visit our website at 

www.vtechcanada.com or call 1 (800) 267-7377.

my telephone does not work at all.

Disconnect the telephone base from the telephone wall jack 

and plug in a working telephone. If the other telephone does 

not work, the problem is probably in the wiring or telephone 

service. Contact your telephone service provider (charges 

may apply).

I cannot get a dial tone.

Disconnect the telephone base from the telephone wall jack 

and connect a different telephone. If there is no dial tone 

on this telephone either, the problem is in your wiring or 

telephone service. Contact your telephone service provider 

(charges may apply).

I cannot dial out.

Try the suggestion above.
Make sure there is a dial tone before dialing. 
Make sure the telephone is set to the correct dial mode 

(pulse dialing or tone dialing) for the service in your area.
Make sure all the telephones connected to the same line are 

hung up.
If other telephones in your home are having the same 

problem, the problem is in the wiring or telephone  

service. Contact your telephone service provider (charges 

may apply).
Eliminate any background noise. Noise from a television, 

radio or other appliances may cause the telephone not to dial 

out properly. If you cannot eliminate the background noise, 

try dialing from another room with less background noise.

The telephone does not ring when there is an incoming call.

Make sure the 

RIngeR

 is on.

Make sure the telephone line cord is plugged in properly.
Make sure your handset is correctly put on the  

telephone base.
There may be too many extension phones on the telephone 

line to allow all of them ring simultaneously. Unplug some  

of them.
If other telephones in your home are having the same 

problem, the problem is in the wiring or telephone  

service. Contact your telephone service provider (charges 

may apply).





user’s manual (Canada version)
CD1103

®

Telephone base and 

handset with telephone 

line cord installed

User’s manual

®

user’s manual (Canada version)
CD1103

volume

Switch to set the handset 

listening volume to high, 

medium or low.

Place the handset on the telephone base, and then 

align the holes on the telephone base against the 

mounting studs. Then push the telephone down until it 

is securely in place.

2.

flasH

During a call, 

press to answer 

an incoming call 

when you receive 

a calling alert.

RIngeR

Switch to turn the 

ringer on or off.

ReDIal

Press to redial 

the last number 
dialed

.

DIal

Switch to choose 

touch-tone (

TT

dialing or pulse 

(

DP

) dialing.

switch hook

When held down, 

the telephone is in 

idle mode.
When released, 

the telephone is 

ready to make  

a call.

Dialing keys

Press to enter the 

phone number 

you want to dial.

A DSL filter (not 

included) is 

required if you 

have DSL  

high-speed 

Internet service.

Telephone line cord

Telephone wall jack

Channel

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