VTech AM18247 User Manual Download Page 77

Page: 77 / 92

If you have difficulty with your telephone, please try the suggestions below.
For customer service, visit our website at

www.vtechphones.com

or call

1 (800) 595-9511

. In Canada, dial

1 (800) 267-7377

My deskset doesn’t work at all.

• Make sure the power cord is securely plugged in.
• Refer to

Deskset installation

on pages 4 -5 to reset the system. Allow at least

one minute for the deskset to reset.

• This system is not compatible with any other VTech 4 line business

telephones, except for the CM18445/AM18447 console.

There is no dial tone.

• First try all the suggestions above.
• Make sure you plug the handset cord securely and firmly into the

Use only Supplied Adapte

L3/

L1/

MS2085 Engraving:

MS2015 Engraving:

Use only Supplied Adapte

jack on

the deskset and the corded handset.

• Make sure a line is selected. Press a line key or

SPEAKER

• If there is no dial tone when you press

HEADSET

, make sure the corded

headset is firmly connected to the

Use only

Supplied

Adapter

L3/4

L1/2

5.1

MS2085 Engraving:

MS2015 Engraving:

Use only

Supplied

Adapter

jack.

I cannot dial out.

• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The corded handset might

take a second or two to connect the deskset and produce a dial tone. This is
normal. Wait an extra second before dialing.

• If the other telephones in your building are having the same problem, contact

your telephone service provider.

I cannot make intercom calls.

• Make sure you choose the correct extension.
• The destination telephone might be on a conference call or an intercom call.

Wait and try again.

I cannot transfer outside calls.

• If you are on a conference call with another telephone in the same system,

the call cannot be transferred.

• If the destination telephone is on an outside call or intercom call with another

system telephone, the call cannot be transferred.

Appendix

Troubleshooting

Summary of Contents for AM18247

Page 1: ...User s manual CM18245 AM18247 4 Line Small Business System Deskset Go to www vtechphones com to register your product for enhanced warranty support and the latest VTech product news BC ...

Page 2: ...pe 4 Line Small Business System Deskset Serial number Purchase date Place of purchase Both the model and serial numbers of your VTech product can be found on the bottom of the deskset Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service T Compatible with Hearing Aid T Coil TIA 1083 Telephones identified with this logo have reduced noi...

Page 3: ...quid unplug any line or power cord immediately Do not plug the product back in until it has dried thoroughly Avoid placing the telephone system in places with extreme temperature direct sunlight or other electrical devices Protect your phone from moisture dust corrosive liquids and fumes Install this product in a protected location where no one can trip over any line or power cords Protect cords f...

Page 4: ...States These batteries may be taken to a participating local retailer of replacement batteries or recycling center You may call 1 800 8 BATTERY for locations accepting spent Ni MH batteries RBRC and 1 800 8 BATTERY are registered trademarks of the Rechargeable Battery Recycling Corporation Precautions for users of implanted cardiac pacemakers Cardiac pacemakers applies only to digital cordless tel...

Page 5: ...ery Pack BT166342 BT266342 2 4V 750mAh Ni MH WARNING DO NOT BURN OR PUNCTURE BATTERIES MADE IN CHINA GY1224 Quick start guide User s manual CM18245 AM18247 4 Line Small Business System Deskset Go to www vtechphones com to register your product for enhanced warranty support and the latest VTech product news Quick start guide CM18245 AM18247 4 Line Small Business System Deskset Go to www vtechphones...

Page 6: ...6 Full duplex speakerphone 26 Answering a call 26 Temporary ringer silencing 26 Options while on calls 27 Call waiting 27 Volume control 27 Mute 27 Temporary tone dialing 27 Hold 28 Switching between lines 28 Call privacy 29 Recording a call 30 Chain dialing 31 Redial 32 To view the 10 most recently dialed numbers 32 To redial a number 32 To copy a redial entry to directory 32 To delete a number 3...

Page 7: ...g options 53 Dial a call history entry 53 Save a call history entry to the directory 54 Delete entries 55 Reasons for missing caller ID information 56 Answering system Private mailbox setup 57 Activate private mailbox 57 Number of rings 57 Voice language 57 Announcement 58 Remote access code 59 Message Length 60 Call screening 60 Call intercept 61 Message alert 61 Remaining time 62 Answering syste...

Page 8: ... a protective sticker covering the deskset display remove it before use For customer service or product information visit our website at www vtechphones com or call 1 800 595 9511 In Canada dial 1 800 267 7377 Avoid placing the deskset too close to Communication devices such as television sets VCRs or other cordless telephones Excessive heat sources Noise sources such as a window with traffic outs...

Page 9: ...attery visit our website at www vtechphones com or call 1 800 595 9511 In Canada please dial 1 800 267 7377 Battery Pack BT166342 BT263342 2 4V 300mAh Ni MH WARNING DO NOT BURN OR PUNCTURE BATTERIES MADE IN CHINA GY1224 1 Press down on the tab to open the battery compartment cover 2 Place the battery in the compartment Make sure the supplied battery with the label THIS SIDE UP faces up as indicate...

Page 10: ...he following table summarizes the battery charge indicators and actions to take Battery indicators Battery status Action The screen shows and it flashes Battery has enough charge to be used for a short time Charge without interruption at least one hour The screen shows Battery is fully charged Keep the backup battery in the battery compartment to recharge NOTE When there is a power outage make sur...

Page 11: ...ounting bracket into slots A and B Press the flexible tabs into slots C and D until they click into place High tabletop position Insert the fixed tabs of the mounting bracket into slots A and B Press the flexible tabs into slots C and D until they click into place Low tabletop position High tabletop position B B A A C C D D D D C D A B B B ...

Page 12: ...ed to hold the plug in place if it is plugged into a ceiling under the table or cabinet outlet Plug the large end of the power adapter into a power outlet not controlled by a wall switch Raise the antenna for optimum wireless range and performance Plug the small end of the power adapter into the power jack at the bottom of the deskset Route the power adapter cord through the slot at the bottom of ...

Page 13: ...a coin to rotate the handset tab 180 degrees The protruding edge holds the corded handset when the deskset is mounted on the wall 2 Press in the direction indicated by the arrows to release and remove the mounting bracket from the deskset 3 Place the corded handset back to the deskset Plug the small end of the power adapter cord into the power jack on the back of the deskset Low tabletop position ...

Page 14: ...power adapter into an electrical outlet not controlled by a wall switch Wall to tabletop installation Follow the instructions below to return the deskset from wall installation to tabletop position 1 Remove the deskset from the wall Unplug the power adapter cord from the electrical outlet 2 Use a coin to rotate the handset tab 180 degrees 3 Follow the steps in Deskset installation on pages 4 5 to ...

Page 15: ...o Registration then press MENU SELECT or SKIP 3 Press MENU SELECT or SKIP to choose Register ext The console shows Registering 4 On the deskset press The deskset shows Registering 5 You hear a beep sound when the registration process is successful The deskset shows Deskset X registered X represents the extension number ranged from 1 to 9 It takes up to 60 seconds to complete the registration proce...

Page 16: ...n the operation of the corded headset refer to the user s manual of the corded headset To add a corded headset to the deskset Getting started Add a corded headset Optional 1 Lift open and rotate the plastic cover 2 Then plug a 2 5 mm headset into the HEADSET Use only Supplied Adapter L4 L3 4 L2 L1 2 5 1 MS2085 Engraving MS2015 Engraving Use only Supplied Adapter jack on the side of the deskset Sid...

Page 17: ...e or answer a call on the desired line ANS SYS Press to enter the answering system menu MESSAGE WAITING indicator On when there are new messages in the private mailbox DELETE While playing a message press to delete the message While reviewing the caller ID information press to delete an individual entry While predialing press to delete digits Getting started Deskset overview Speed dial keys Press ...

Page 18: ...ll press to answer an incoming call when you receive a call waiting alert INTERCOM When in idle mode press to initiate an intercom call HEADSET When a corded headset is connected to the deskset press to make answer or hang up a call CONFERENCE Press to add another extension or outside line to an existing call HOLD Press to place an outside call or intercom call on hold SPEAKER Press to turn on the...

Page 19: ...d to record the names of the speed dial numbers you stored To write names on the directory card 1 Write the information on the directory card that comes with the package 2 Insert the edge of the directory card in the slot at the front of the deskset under the plastic cover ...

Page 20: ...wering system menu Press or to scroll through menu items Press MENU SELECT or SKIP to select a highlighted menu item Press MENU SELECT to save changes Press CANCEL to cancel an operation exit the menu display or return to the idle screen Menus Main menu Directory Call history Ringer setting Deskset setup Speed dial User support Deskset info Factory reset Directory Call history Ringer setting Desks...

Page 21: ...tup Set LCD contrast key tone LCD language Primary line call privacy deskset name and hold remainder Primary line defines which line is automatically selected each time you pick up the corded handset or press the speakerphone Call privacy defines whether other extensions can barge in to join a call in progress Pages 20 23 Speed dial Program the desired telephone numbers or extension numbers into t...

Page 22: ...nswers the incoming calls and record your own greeting announcements Remote access Modify the passcode for users to access private mailbox remotely by making a call to one of the telephone lines Message length Set the maximum duration allowed for any voice messages Call screening Set whether the deskset user hear the caller whenever a voice recording is taking place Call intercept Set whether user...

Page 23: ...or the do not disturb function is on Headset On steadily when using a corded headset Backup battery indicator Shows the backup battery status Mute Microphone is muted Priv On steadily when the call privacy feature is set to On Rec On steadily when recording a call Conf On steadily during a conference call LOWER The lower location of speed dial keys is active ...

Page 24: ...4 On when a telephone line is in use Flashes slowly when the telephone line is on hold Flashes quickly when there is an incoming call or a transfer call INTERCOM On when the deskset is on an intercom call Flashes showly when an intercom call is on hold Flashes quickly when there is an incoming intercom call MUTE On with the microphone is muted PAGE On when deskset begins a one to one or one to gro...

Page 25: ...ting for all lines 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to Ringer setting then press MENU SELECT or SKIP 3 Press MENU SELECT again or press SKIP to select Ringer volume 4 Press or VOL on the deskset to adjust the ringer volume 5 Press MENU SELECT to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT OR When the deskse...

Page 26: ...ting and return to the previous menu To exit without making changes press CANCEL or REPEAT 7 Repeat steps 4 6 above to choose ringer tones for other lines if desired Do not disturb DND Use this feature to silence your deskset When you activate the do not disturb function the icon appears on the deskset screen You will not receive any paging call and you will not hear rings of incoming call or inte...

Page 27: ...ast level 5 Press MENU SELECT or SKIP to save the setting and return to the previous menu To exit without making changes press CANCEL or REPEAT Key tone The deskset is set to beep with each key press If you turn off the key tone there are no beeps when you press keys 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to Deskset setup then press MENU SELECT or SKIP 3 Press or to scro...

Page 28: ... as automatic line selection to choose which line is automatically selected each time you make an outside call If you select Auto the deskset picks up any available line starting from Line 1 1 When the telephone is idle press MENU SELECT 2 Press or to scroll to Deskest setup then press MENU SELECT or SKIP 3 Press or to scroll to Primary line then press MENU SELECT or SKIP 4 Press or to choose the ...

Page 29: ...s press CANCEL or REPEAT NOTE To temporarily change the call privacy setting during a call see page 29 Hold reminder When the deskset holds an outside call or an intercom call for more than three minutes it gives you a double beep every 30 seconds You can set its volume to to one of six levels or turn the reminder off 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to Deskset set...

Page 30: ...o the previous menu To exit without making changes press CANCEL Factory reset Use this feature to reset all settings of this deskset to their default settings All phone settings directory caller ID history redial list speed dial memory private mailbox messages will be reset Make sure the telephone system is idle before you reset the deskset 1 When the deskset is idle press MENU SELECT 2 Press or t...

Page 31: ...ng and for more details refer to the Ring group section in the user s manual of CM18445 AM18447 console 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to Deskset info then press MENU SELECT or SKIP 3 Press CANCEL or REPEAT to return to the previous menu User support Use this feature to display the VTech website 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to...

Page 32: ...call from the deskset 1 Lift the handset or press SPEAKER OR To override automatic line selection press LINE 1 LINE 4 for the desired line then lift the handset 2 Wait for a dial tone then enter the telephone number The screen displays the elapsed time as you talk in hours minutes and seconds To end a call from the deskset Place the handset on the deskset to hang up OR If you are using the speaker...

Page 33: ...R to switch between handsfree speakerphone and normal handset use Press SPEAKER again if you are using speakerphone or place the handset on the deskset to hang up Answering a call Lift the handset or press the corresponding line key LINE 1 LINE 4 SPEAKER or HEADSET on the deskset to answer an incoming call Temporary ringer silencing When the telephone is ringing you can temporarily silence the rin...

Page 34: ...ettings are independent While on a call press VOL to adjust the listening volume Mute Use this feature during a telephone conversation to silence the microphone You can hear the caller but the caller cannot hear you To mute a call Press MUTE When mute is on the MUTE lights up the screen also displays Mute To take a call off mute Press MUTE again and resume speaking Temporary tone dialing If you ha...

Page 35: ...e key LINE 1 LINE 4 of the line being put on hold Music on hold M O H feature is available When you put a call on hold the caller will hear the music that comes with the telephone system To change the setting and for more details refer to the Music on hold section in the user s manual of CM18445 AM18447 console NOTES The call privacy setting in Deskset setup menu remains unchanged after the call i...

Page 36: ...l press MENU SELECT 2 Press or to scroll to Private then press MENU SELECT or SKIP Other extensions can now join the call by pressing the corresponding line key LINE 1 LINE 4 To turn call privacy back on during a call 1 During the call press MENU SELECT 2 Press or to scroll to Private then press MENU SELECT or SKIP The deskset displays Priv No extension can join the call now If another extension t...

Page 37: ...start recording 3 The recording starts and the screen shows Rec Both the deskset user and the far end party hear a beep sound NOTE To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call you should start the recording process and then inform the other party that you are recording the call To stop recording Place the handset back to the deskse...

Page 38: ...ut making changes press CANCEL and continue with the conversation To access the call history while on a call 1 Press CID then press or to scroll to the desired entry 2 Press MENU SELECT to dial the desired entry To exit without making changes press CANCEL and continue with the conversation To access the redial list while on a call 1 Press AUTO REDIAL then press or to scroll to the desired entry 2 ...

Page 39: ...or SKIP to choose Add to DIR then press MENU SELECT 4 Press MENU SELECT to save The deskset displays Edit number Use the dialing keys to edit the number up to 32 digits Press DELETE to delete a digit Press and hold DELETE to delete all digits Press REPEAT or SKIP to move the cursor to the left or right Press or to move the cursor to the beginning or end You can store the flash signal required by s...

Page 40: ...you will need to take an action to speak with the other party and stop the auto redial attempts Press MUTE on the deskset then lift the handset to speak with the other party After a call is placed if the line is busy you will hear a busy tone for a few seconds before the deskset hangs up The deskset returns to idle screen and displays Auto redial XXs The call will be redialed 30 seconds later If t...

Page 41: ...he conference call 4 If necessary repeat step 2 and step 3 above to invite another external party to join the conference until the maximum capacity is reached B Hold an outside call or join a call in progress After establishing the first outside call the party can invite another system extension to join the conference by using intercom Any system extension can also join a call in progress by press...

Page 42: ...ce call To talk privately with one internal party 1 Press INTERCOM to talk privately with the person on that extension The external line s is are automatically placed on hold 2 Press CONFERENCE to resume the conference call To drop an outside line 1 Press MENU SELECT 2 Press MENU SELECT or SKIP to select End line 3 Press or to choose the line number that you want to drop 4 Press MENU SELECT or SKI...

Page 43: ...ed dial key 2 The deskset displays Calling XX XX represents the name and extension number of the destination device NOTES Before the intercom call is answered you can cancel the intercom by pressing SPEAKER You cannot intercom an extension that is on an intercom call Answer an intercom call When you receive an intercom call you hear a ringing tone and your screen displays Intercom XX XX represents...

Page 44: ...hat comes with the telephone system To change the setting and for more details refer to the Music on hold section in the user s manual of CM18445 AM18447 console NOTES You can only hold one pair of intercom call The intercom call on hold is dropped after 15 minutes Handle an intercom call by the private mailbox When the deskset receives an intercom call and there is no answer after the programmed ...

Page 45: ...swer the call by lifting the corded handset or pressing SPEAKER You can resume the call by pressing the corresponding flashing line key LINE 1 LINE 4 on the deskset before the destination device answers the call 4 Put the corded handset on the deskset or press SPEAKER to hang up NOTE If the private mailbox of the destination extension is off the transferred call will only ring on the destination e...

Page 46: ...he outside call is put on hold 3 The destination extension rings and the call is answered by lifting the handset or pressing SPEAKER You can now talk to the destination party privately 4 Press TRANSFER to transfer the call to the destination extension The deskset returns to idle NOTE If you decide not to transfer the call and end the intercom call press the corresponding flashing line key LINE 1 L...

Page 47: ...xtension that is on a call If all four telephone lines are in use the paging feature is not available Set and edit a group for paging call Use the group setting if you want to broadcast your voice to a group of extensions When you page a group only the selected extensions hear your voice You can create up to three paging groups 1 Press PAGE on the deskset when it is idle 2 Press or to scroll to Gr...

Page 48: ...xtension 5 Release the PAGE key after speaking Any destination party can reply NOTES Paging all extensions will create a paging call that only involves the console and the first other four system devices If any of the console and the first other four system devices is busy it will not receive the paging call End a paging call Press CANCEL to end the paging call Delete the group settings 1 Press PA...

Page 49: ...d dial keys 1 to 10 will make an intercom call to the corresponding registered extension as shown on the directory card Assign a speed dial entry Use the following steps to program the speed dial keys To copy entry from directory or select an extension 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to Speed dial then press MENU SELECT or SKIP 3 The screen displays Speed dial Pre...

Page 50: ... some special services as part of a dialing sequence Press FLASH and an F appears on the screen 6 Press MENU SELECT to save The display shows Number already saved if the number is already in the directory Go to the previous step and choose Add from DIR to assign the speed dial entry 7 When the deskset displays Enter name use the dialing keys to enter the name up to 24 characters Press DELETE to de...

Page 51: ...e seconds Delete a speed dial entry 1 When the deskset is idle press MENU SELECT 2 Press or to scroll to Speed dial then press MENU SELECT or SKIP 3 Press the desired speed dial key or press LOWER followed by the desired speed dial key 4 Press DELETE to remove the speed dial entry To exit without making changes press CANCEL or REPEAT NOTES Deleting a speed dial entry will not delete the correspond...

Page 52: ...es and 32 digits for telephone numbers A convenient search feature can help you quickly find and dial numbers page 48 If there are already 100 entries the screen shows Directory full when you try to create a new directory entry You cannot store a new number until you delete one If you try to view the directory when there are no entries the screen displays Directory empty Exit the directory On the ...

Page 53: ...Enter name Use the dialing keys to enter the name up to 24 characters Each time you press a key the character on that key appears When entering a name in the directory the first letter of each word is automatically capitalized Additional key presses produce other characters on that key See the chart below Press DELETE to delete a character Press and hold DELETE to delete all characters Press REPEA...

Page 54: ...s MENU SELECT to save To exit without making changes press CANCEL to return to the previous menu Review directory entries 1 When the deskset is idle press DIR The screen displays the first entry in the directory 2 Press or to browse through the directory Entries appear in alphabetical order 3 Press CANCEL to return to idle mode OR 1 When the deskset is idle press MENU SELECT 2 Press MENU SELECT or...

Page 55: ...earch If there is an entry matching the letter you press the directory shows the first name beginning with that letter If there is no entry matching the letter you press the directory shows the next closest entry or the last entry For example if you have the names Jennifer Jessie Kevin and Linda in your directory If you press 5 JKL once you see Jennifer If you press 5 JKL twice you see Kevin If yo...

Page 56: ... to edit the number up to 32 digits Press DELETE to delete a digit Press and hold DELETE to delete all digits Press REPEAT or SKIP to move the cursor to the left or right Press or to move the cursor to the beginning or end You can store the flash signal required by some special services as part of a dialing sequence Press FLASH and an F appears on the screen 3 Press MENU SELECT to save The deskset...

Page 57: ...iting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone and while on another call The time and date along with the call information are from the telephone service provider It might be necessary to change telephone service to use this feature Contact your telephone service provider if You have both caller ID and call waiting but as s...

Page 58: ...ate of the call and the caller s name and telephone number are included in the display Caller ID information appears on the screen as the telephone rings or until the caller hangs up or until the call has been answered at another extension or until the call ends Call history Caller ID information If you subscribe to caller ID service this phone automatically resets the time and date using the call...

Page 59: ...ows XX Missed call s All new or missed entries are counted as missed calls Each time you review a call history entry with the icon new the missed calls message goes away Review the caller ID information 1 When the deskset is idle press CID The deskset displays XX Missed calls 2 Press or to review the caller ID information The caller ID entries are stored in reverse chronological order starting wit...

Page 60: ...story press pound key repeatedly on the deskset to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory Dial a call history entry 1 When in the caller ID history press or to browse the number you wish to call 2 Lift the handset or press SPEAKER OR To override automatic line selection press the desired line key LINE 1 LINE...

Page 61: ...3 Press MENU SELECT to save The deskset displays Edit name Use the dialing keys to edit the name up to 24 characters Press DELETE to delete a character Press and hold DELETE to delete all characters Press REPEAT or SKIP to move the cursor to the left or right Press or to move the cursor to the beginning or end Press 0 to add a space 4 Press MENU SELECT to save To exit without making changes press ...

Page 62: ...DELETE to delete the shown entry from the caller ID history The screen displays Deleted To delete all call history entries 1 When the deskset is idle press CID 2 Press DELETE then press or to scroll to Yes 3 Press MENU SELECT or SKIP to confirm your choice To exit without making changes press CANCEL or REPEAT Call history Caller ID operation ...

Page 63: ...screen message Reason PRIVATE NUMBER The number has been set as private PRIVATE NAME The name has been set as private PRIVATE CALLER Both the name and number have been set as private UNKNOWN NUMBER The number has been set as out of area UNKNOWN NAME The name has been set as out of area UNKNOWN CALLER Both the name and number have been set as out of area ...

Page 64: ...nce only 4 Press MENU SELECT or SKIP to save the setting Number of rings You can set the number of times your deskset rings before the private mailbox picks up a call 1 When the deskset is idle press ANS SYS 2 Press or to scroll to Settings then press MENU SELECT or SKIP 3 Press or to scroll to Mailbox On or Announce only then press MENU SELECT or SKIP 4 Press MENU SELECT or SKIP to choose No of r...

Page 65: ...to User anncment then press MENU SELECT or SKIP If you have recorded your own announcement before press or to scroll to Change 6 Press MENU SELECT to start recording Lift the corded handset or face the deskset to record your announcement 7 Press MENU SELECT again to stop recording You hear the playback of the recording 8 Press or to choose OK to save the recording or choose Change to record again ...

Page 66: ...de to select a three digit number to allow remote access of the answering system from another telephone You can change the code to any number from 000 999 This code is 000 by default 1 When the deskset is idle press ANS SYS 2 Press or to scroll to Settings then press MENU SELECT or SKIP 3 Press or to scroll to Remote access then press MENU SELECT or SKIP 4 Use the dialing keys to enter a three dig...

Page 67: ... exit without making changes press CANCEL or REPEAT Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded This feature is set to On by default You hear the incoming message on your deskset when a call comes in 1 When the deskset is idle press ANS SYS 2 Press or to scroll to Settings then press MENU SELECT or SKIP 3 Press or t...

Page 68: ...it without making changes press CANCEL Message alert Use this feature to turn the audible message alert on or off If the message alert tone is on the deskset beeps every 10 seconds when there are new messages in the private mailbox 1 When the deskset is idle press ANS SYS 2 Press or to scroll to Settings then press MENU SELECT or SKIP 3 Press or to scroll to Msg alert tone then press MENU SELECT o...

Page 69: ...o 99 messages in the deskset Use this feature to check the remaining recording time and message capacity in the system 1 When the deskset is idle press ANS SYS 2 Press or to scroll to Remaining time then press MENU SELECT or SKIP The remaining time and message capacity display 3 Press CANCEL or REPEAT to return to the previous menu ...

Page 70: ...this feature on or off See Call intercept on page 61 Message playback From the deskset you can play the messages in the private mailbox and the general mailbox You can choose to play the new messages only or play old messages When playback begins the total number of messages is announced Before each message you hear the date and time of the recording After the last message you hear End of the mess...

Page 71: ...o skip to the next message Press REPEAT to repeat the current message Immediately press REPEAT after the date and time announcement to hear the previous message Press DELETE after the date and time announcement to delete the message The system announces Message deleted Lift the handset to listen to the message playback through the handset earpiece Press SPEAKER to switch back to speakerphone Trans...

Page 72: ...CT or SKIP 4 The screen displays Delete all old messages Press or to scroll to Yes 5 Press MENU SELECT or SKIP to confirm The screen displays All old msgs deleted Record memo Memos are messages you record into the deskset mailbox You can save play back and delete them like incoming messages You can record a memo as a reminder to yourself or send a message to other extensions using the answering sy...

Page 73: ...te commands 1 Press to play all messages 2 Press to delete all old messages 3 Press to delete the current message during playback 4 Press to repeat the current message during playback Within 5 seconds of message playback press 4 again to listen to the previous message during playback 5 Press to stop and return to the remote commands during playback 6 Press to skip to the next message during playba...

Page 74: ...kset from the CM18445 AM18447 console 1 On the console press MENU SELECT 2 Press or to scroll to Registration then press MENU SELECT or SKIP 3 Press or to scroll to Deregistration then press MENU SELECT or SKIP 4 Press or to scroll to a desired extension then press MENU SELECT or SKIP 5 Deregistration will remove all existing voicemail messages saved in the selected extension Press or to scroll to...

Page 75: ...n a conference call Contact saved A number is saved to the directory Deleted A Caller ID history is deleted Directory empty There are no directory entries Directory full The directory is full You cannot save new entries unless you delete some current entries Ended You have just ended a call Extension busy The destination extension is on an intercom call Intercom The deskset is on an intercom call ...

Page 76: ...d from private mailbox of deskset to mailbox of extension X Number already saved The telephone number you have entered is already stored in the directory Paging A paging call is established to other system extensions Private call Call privacy is turned on on the line your are trying to reach Redial empty The redial list is empty Reset deskset The deskset telephone settings are reset to default set...

Page 77: ...AKER If there is no dial tone when you press HEADSET make sure the corded headset is firmly connected to the Use only Supplied Adapter L4 L3 4 L2 L1 2 5 1 MS2085 Engraving MS2015 Engraving Use only Supplied Adapter jack I cannot dial out First try all the suggestions above Make sure you have a dial tone before dialing The corded handset might take a second or two to connect the deskset and produce...

Page 78: ...ot off Refer to Ringer volume on page 18 in this user s manual Make sure the power cord or the backup battery is plugged in securely Make sure the system is properly set up Refer to Deskset installation on pages 4 5 for details If the other telephones in your building are having the same problem contact your telephone service provider Test a working telephone at the telephone jack If another telep...

Page 79: ... the system announces Memory full and then hangs up You need to delete some old messages in order to make room for new messages If Announce only is selected in the Mailbox On Off menu page 57 the answering system only plays the outgoing announcement It does not record incoming message The private mailbox does not answer after the correct delay ring Make sure the auto attendant is turned on at the ...

Page 80: ...annot activate the answering system The answering system might not detect the remote access code when your announcement is playing Wait until the announcement is over before entering the code There might be interference on the telephone line you are using Press the dial pad keys firmly when dialing Common cure for electronic equipment If the deskset does not seem to be responding normally do the f...

Page 81: ...al storms can sometimes cause power surges harmful to electronic equipment For your own safety take caution when using electric appliances during storms Cleaning your telephone Your deskset has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind App...

Page 82: ...d Warranty If this equipment is causing harm to the telephone network the telephone service provider may temporarily discontinue your telephone service The telephone service provider is required to notify you before interrupting service If advance notice is not practical you will be notified as soon as possible You will be given the opportunity to correct the problem and the telephone service prov...

Page 83: ...an for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interf...

Page 84: ...o scroll to Deregistration then press MENU SELECT or SKIP 4 Press or to choose this deskset then press MENU SELECT or SKIP 5 Press or to scroll to Yes then press MENU SELECT or SKIP The console shows Deregistering Deskset X X represents the extension number The process takes up to 10 seconds to complete When the deskset successfully enters the CEC battery charging testing mode its screen displays ...

Page 85: ...édiatement le fil téléphonique ou le cordon d alimentation Ne rebranchez pas le produit avant qu il soit complètement sec Évitez d installer le système téléphonique dans les endroits soumis à une température extrême à la lumière directe du soleil ou à proximité immédiate d autres appareils électriques ou électroniques Protégez votre téléphone contre les sources d humidité la poussière les vapeurs ...

Page 86: ...hez un détaillant participant ou le centre de recyclage le plus près de chez vous Ou vous pouvez composer le 1 800 8BATTERYMD afin de connaître les endroits qui acceptent les piles à l hydrure métallique de nickel mortes RBRCMD et 1 800 8 BATTERYMD sont des marques déposées de Rechargeable Battery Recycling Corporation Mesures préventives pour les utilisateurs de stimulateurs cardiaques implantés ...

Page 87: ...for TWO 2 YEARS from the date of purchase If VTech repairs or replaces a materially defective PRODUCT under the terms of this limited warranty this limited warranty also applies to repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original two year limited warranty whichever is longer ...

Page 88: ... of purchase or receipt and Provide your name complete and correct mailing address and telephone number 7 Other limitations This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this PRODUCT VTech provides no other warranties for this PRODUCT The warranty exclusively describes all of VTech s responsibilities re...

Page 89: ...voltage AC adapter output 6VDC 600mA Optional backup batteries 2 4V 750mAh Ni MH battery pack Headset jack 2 5mm 32ohm 150ohm Operation with backup battery Operating time Talk time corded handset Up to 7 9 hours Talk time speakerphone Up to 3 8 hours Standby Up to 4 5 days Operating times vary depending on your actual use and the age of the battery ...

Page 90: ...lation 4 8 Dialing options 53 Directory 45 49 Directory capacity 45 Display dial 49 Do not disturb 19 E End a call 25 End an intercom call 36 F FCC ACTA and IC regulations 75 76 Flash 27 H Handsfree use 26 Hold 28 37 Hold reminder 22 I Icons 16 Important safety information i ii Indication 17 25 63 K Key tone 20 L Language 21 57 Lights 17 Limited warranty 80 81 Line indicators 25 Listening volume 2...

Page 91: ...ote access 59 66 Rename deskset 23 Review call history 52 Review directory 47 Ringer melody 19 Ringer volume 18 S Screen contrast 20 Search by name 48 Search for a contact 48 Set default 23 Settings 18 24 Speakerphone 26 Speed dial 42 44 Switch between lines 28 System setup 18 24 T Technical specifications 82 Telephone operation 25 44 Temporary tone dialing 27 Transfer a call 38 39 Troubleshooting...

Page 92: ...Limited Specifications are subject to change without notice 2017 VTech Communications Inc All rights reserved 06 17 CM18245_AM18247_CIB_V3 0 Document order number 91 008470 030 100 Source of music files for the Music on hold feature FreeMusicArchive org Used under open license Designed to fit your home And your life ...

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VTech AM18247, User Manual

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