DRYER STARTS WITHOUT
HANDS BEING PRESENT
Mounted too close to counter
DRYER AIR IS COLD
Faulty Circuit board (PCB).....
DRYER AIR TOO HOT
Excessive lint / debris............
DRYER AIR OUTPUT
IS TOO SLOW
Excessive lint / debris............
EXCESSIVE NOISE
OR VIBRATION
Loose mounting screws.........
Foreign material in housing....
Motor brushes......................
GERMICIDAL LIGHT IS OFF
Loose electrical connection...
Excessive dust......................
Burnt bulb............................
Relocate the object or dryer according to installation
instructions to a minimum 18”above any reflective surface
and at least 24” from adjacent hand dryer
If click is heard when placing hands under dryer and if dryer
continues to blow cold air, check element connections and
replace heating element if necessary
See maintenance instructions item #3
See maintenance instructions item #3
Confirm dryer is securely mounted to wall
Check and remove any foreign material in fan housing
Check wear on motor brushes
Check incoming power supply and secure
See maintenance instructions Item #3
Replace bulb - follow instructions Figure 3 for the VORTEX
ULTRA HS and the VORTEX ADA HS HAND dryers or figure 4
for the VORTEX CLASSIC HS hand dryer and the JYM HS
hair dryer.
13. LIMITED WARRANTY
WARRANTY AND RETURNED GOODS PROCEDURES
We at VORTEX INDUSTRIES take the greatest care and pride in manufacturing outstanding
hair and hand dryers (that) meet the needs of the even most demanding users. To insure our
customers of their entire satisfaction we have taken the following initiative in putting
together the best warranty and return policy that exists to our knowledge.
1. A Warranty Policy Statement along with installation template and instructions are
packed with each dryer manufactured by VORTEX INDUSTRIES.
2. All VORTEX DRYER UNITS MUST BE REGISTERED TO ACTIVATE WARRANTY LIMITED
In essence, VORTEX INDUSTRIES warrants the client that it's products are free of
defects in either material or workmanship. If, during the 10 year warranty period
following a purchase by the end user, a client finds that a Vortex supplied dryer is
defective, the Warranty shall include labour performed at factory as well as the repair or
exchange of defective parts, at manufacturer's option. To register your dryer please
refer to the Section 15 Warranty Registration Card. A completed Warranty Registration
Card must be submitted for all dryer in order to activate the Limited Warranty.
3. A Returned Goods Authorization number (RGA) MUST first be obtained from VORTEX
INDUSTRIES, for defective goods or components being returned. This RGA system
allows us to properly track and document each return and assure that the necessary
follow-up is done. Returned Goods which do not have an authorized RGA number will
not be accepted by VORTEX INDUSTRIES.
4. Our Warranty covers all mechanical or electronic defects. It does not cover wear and
tear. It does not cover misuse or abuse. It does not cover the air filter or Germicidal
bulb. It does not cover transportation or freight costs or any labor charges associated
with repair. Our warranty policy, when properly explained by the distributor, will
provide the purchaser with the deserved protection without the problems of
misunderstanding.
5. Our Warranty requires that the purchaser with a defective dryer or component return
it, prepaid, to VORTEX INDUSTRIES or one of its authorized distributors. If, upon
examination, the product is found to be defective within the warranty period, the
faulty parts will be repaired or replaced without cost.
· Your Vortex Dryer doesn't seem to be working properly. What should you do?
First check the Troubleshooting Guide in your owner's guide.
If you need help, call us at 1-844-9VORTEX or write us:
So we can serve you better, please have the following information available when you call:
· Product model and serial number, which is next to the air output on bottom of dryer
· Date of purchase
Summary of Contents for ADA HS
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