Vollrath FC-6IH-01120, Operator'S Manual

Page: 8 / 36

8 Modular Induction Dry Well Drop-ins Operator’s Manual
TROUBLESHOOTING
Problem Might be Caused By Course of Action
Vollrath logo on control
panel does not illuminate
when USB is plugged into
control panel.
Display not communicating with
drop-in because the USB cables are
disconnected or damaged.
Check the USB cables on the back of the control box to make sure they are
connected.
An issue with the electric power to the
drop-in. Verify the equipment is plugged into an electrical outlet with the correct voltage,
and that is on its own separate circuit.
Damage to the control panel.
Contact an authorized service agent.
A problem with internal components.
Display for one or more
warming zones on the
control panel is not
illuminated.
Warming zone(s) may have turned off
after 10 minutes because there is not
a pan(s) in the well(s).
See “Insert Pans of Prepared Hot Food” on page 3.
Pan is not heating.
The induction capsule(s) may not be
properly adjusted to accommodate
the depth of the pan.
Set the induction capsule risers to the correct position to match the pan(s). See
“Adjust the Induction Capsules to Accommodate the Pan(s)” on page 3.
Food pan may be too cold.
Do not place a cool pan into the well. Food must be preheat to NSF safe
temperatures before placing the pan(s) into the well.
One or both warming zones may not
be turned on. Check the control panel to make sure the zone(s) are turned on. See “Set the
Temperature or Power Level” on page 5.
The pan is not a Vollrath induction-
ready pan.
Check the display. If it shows
Bad Pan
, replace with an Vollrath induction-ready
pan. For information about Vollrath induction-ready pans see “Insert Pans of
Prepared Hot Food” on page 3.
Damage to one of the induction
module risers.
Order a replacement riser kit. Contact Vollrath.com.
Food temperature is
cooler than the setting on
the control panel.
Control panel setting might need to
be higher or the food may need to be
stirred more often.
See “Set the Temperature or Power Level” on page 5.
The thermistor assembly may be
stuck or broken and is therefore not
making proper contact with the
bottom of the pan.
Remove the food pan(s). Inspect the thermistor assembly on the induction
capsule. Press and release the thermistor assembly (See “Features and Controls”
on page 2.) to verify it moves down and springs back into place. If it does not
push down or spring back, inspect the gasket around the thermistor assembly to
verify the gasket is in place and is free from food debris. Clean the area if food
debris is preventing the thermistor from moving. If the gasket is damaged or
missing, order a replacement part. See Vollrath.com.
Inspect the thermistor assembly on the induction capsule. If it is loose or fall out
of the induction capsule and cannot be snapped back into place, contact an
Authorized Service Agent for repair.
Food temperature is
hotter than the setting.
The thermistor assembly may be
stuck or broken and is therefore not
making proper contact with the
bottom of the pan.
Refer to instructions above for checking the thermistor assembly.
Warming zone settings
do not adjust together.
Sync button was not pressed.
See “Set the Temperature or Power Level” on page 5.
Warming zone settings
do not adjust individually.
The Sync feature is in use.
Settings do not return to
previous selections when
the drop-in is turned on.
Power to the drop-in may have been
disrupted.
Settings will be saved when the user uses the control power button(s) to turn off
zones or the entire drop-in. However, the settings may not save if the power is
disrupted.
Missing a step while setting the
defaults.
See “Use the Master On/Off button to Set Defaults” on page 6.
Induction capsules are
turned off, but the
Vollrath logo on the
control panel is still
illuminated.
This is normal. To turn off the illumination, unplug the drop-in from the electrical outlet.