with the vehicle identification number. The
data can be read from the vehicle by employ-
ees of the service network, e.g. workshops, or
third parties, e.g. breakdown services. The
same applies to warranty cases and quality
assurance measures.
The data is read using the legally required
OBD interface (“On Board Diagnosis”) in the
vehicle → . The operating data that is read
documents the technical status of the vehicle
or individual components thereof and pro-
vides support with fault diagnosis, compli-
ance with warranty obligations and quality
improvement. This data, in particular infor-
mation on component load-levels, technical
events, operating errors and other faults, is
transmitted to Volkswagen together with the
vehicle identification number if necessary.
Furthermore, the manufacturer is liable for
the product. Here too, Volkswagen uses op-
erating data from vehicles for product recalls,
for example. This data can also be used to
check the customer's warranty and guarantee
claims.
Fault memories in the vehicle can be reset by
an authorised workshop or at your request as
part of repair or service work.
The event memory should only be read and
reset by a qualified workshop. Additional in-
formation on the stored data is available
from qualified workshops.
After a fault has been rectified, the informa-
tion in the memory relating to the fault is de-
leted. Other memory content is overwritten
on an ongoing basis.
Reprogramming control units
All data for the control of components is
stored in the control units. Some convenience
functions, such as convenience turn signal,
single door unlocking and displays, can be re-
programmed using special workshop equip-
ment. If the convenience functions are re-
programmed, the specifications and descrip-
tions in this owner's manual will no longer
match the original functions. Volkswagen
recommends having any reprogramming en-
tered into the digital service schedule by
a Volkswagen dealership or qualified work-
shop.
Information about possible reprogramming
can be obtained from the Volkswagen dealer-
ship.
Infotainment functions
Depending on the equipment installed, you
may be able to store your own data in the ve-
hicle's Infotainment functions.
Depending on the equipment in the vehicle,
this includes, for example:
— Media files for playback of music, films or
photos in an Infotainment system.
— Address book data for use with a hands-
free system or navigation system.
— Navigation destinations entered.
— Data on the use of online services.
This data can be stored locally in the vehicle
or located on a device that you have connec-
ted to the vehicle, e.g. mobile device, USB
stick or MP3 player. If this data is stored in
the vehicle, you can delete it at any time.
This data is transmitted to third parties only
at your request, in particular in relation to the
use of online services and in accordance with
your personal settings.
Integration of mobile devices
If your vehicle contains the necessary equip-
ment, you can connect your mobile device or
any other mobile end device to your vehicle
so that you can control this device via the
controls integrated in the vehicle when the
corresponding functions are available. For ex-
ample, images and sound from the mobile
device can be outputted via the Infotainment
system. At the same time, certain informa-
tion is sent to your mobile device. This in-
cludes location data and further general vehi-
cle information, depending on the type of in-
tegration. For more details, refer to the infor-
mation about display of apps in the Infotain-
ment system.
This enables selected apps on the mobile de-
vice to be used in the vehicle, e.g. navigation
or music player. The mobile device and vehi-
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Customer information
