Prerequisites
Please refer to at the start of the chap-
Prerequisites for downloading a system up-
date
For download, the vehicle must be in areas
with sufficient mobile reception.
The download process can be interrupted at
any time by the system and will be resumed
again as required when the vehicle’s drive
system is activated.
Prerequisites for installing a system update
— A sufficient online connection to the Inter-
net is possible at the current vehicle loca-
Status dis-
play
.
— Your current privacy settings allow data
and information to be transmitted and re-
ceived → page 204,
Privacy settings
.
— The following conditions must be met on
the vehicle:
— The vehicle’s drive system has been de-
activated.
— Vehicle is stationary, parking brake is
switched on.
— Position switch is in “P” position.
— Hazard warning lights and parking light
are switched off.
— All windows, doors, bonnet and boot lid
are closed.
— The electrical system in the vehicle is
ready for use.
— The 12-volt vehicle battery is appropri-
ately charged.
— There is no vehicle key in the vehicle.
— All vehicle occupants have left the vehi-
cle.
— There are no animals in the vehicle.
— Vehicle is locked.
Actions
Please refer to at the start of the chap-
Software installation
Choose a time for software installation when
the vehicle does not have to be driven by
yourself or other users.
Do not use the Infotainment system during
a software installation.
After the software installation and before ac-
tivating the vehicle’s drive system, read the
message in the Infotainment system and in-
strument cluster about completed installa-
tion. The vehicle requires up to a minute to
display the status of the system update.
Functional restrictions during software in-
stallation
— Activation of the vehicle’s drive system is
prevented by the system.
— The high-voltage battery is not charged.
— The diagnosis AUX-IN socket is deactiva-
ted.
— The anti-theft alarm and the SAFELOCK
are deactivated.
— Control units, the central computer, func-
tions and displays are not available. Do not
use the vehicle during this time.
If software installation is unsuccessful
If software installation is unsuccessful, a cor-
responding error message will be displayed
on the Infotainment system and/or instru-
ment cluster. Observe the corresponding
messages and warnings.
Control units will no longer function or will
not function correctly in the event of a criti-
cal installation error. Functions and displays
are not available until the error is corrected.
Do not use the vehicle. In this case, contact
Volkswagen Customer Care → page 203.
After successful software installation
Successful software installation is displayed
on the Infotainment system.
System update
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