Vodavi Starplus DHSE User Manual Download

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User Guide

The Answer To Your

Company’s Growing

Communication Needs

DHS

/DHS-E

Feature Package 3

Summary of Contents for Starplus DHSE

Page 1: ...User Guide The Answer To Your Company s Growing Communication Needs DHSTM DHS ETM Feature Package 3...

Page 2: ...Feature Package 3 STARPLUS DHS DHS E User Guide Issue 1 March 2000 P N 7052 03...

Page 3: ...rademarks of VODAVI Technology Inc CLD 2000 Release Date Changes 1 12 95 Initial release of product 2 7 97 Includes Feature Package 2 FP2 enhancements 3 3 00 Includes Feature Package 3 FP3 enhancement...

Page 4: ...inistration 21 System Service Mode 21 System Date and Time 22 System Speed Dial Numbers 22 Additional information for Speed Dial 23 Authority Code Traveling Class of Service 23 Automatic Busy Redial 2...

Page 5: ...Loop Supervision 52 Automatic 53 Call Answer Select 53 Exclusive 53 Reminder Time 54 System 54 Intercom Call 54 Other Displays 55 Message 56 Outgoing 56 Executive Notify 58 Message Waiting 59 Music o...

Page 6: ...Executive Key Telephone 4 DSS Console 5 Soft Buttons 7 F3 Soft Button 31 Tables Feature Access Codes 9 System Numbering Plan 18 Call Forward Programming 30 Call Pickup Priority List 36 CO Line Flex B...

Page 7: ...iv March 2000...

Page 8: ...ee HF reply The basic key telephone has 16 buttons 8 of which are fixed function buttons to control settings and primary key telephone call processing operations HOLD TRANS Transfer FEAT Feature CLEAR...

Page 9: ...28 buttons Eight fixed function buttons remain consistent with those of the Basic Key Telephone Twenty buttons are user programmable feature buttons equipped and dual color LED with pre assigned defa...

Page 10: ...al Device Port ADP located on the underside of the phone for user friendly connection of analog devices answering machines faxes modems cordless telephones etc An analog adapter is required for this p...

Page 11: ...rmation is displayed The display also enables the Executive Key Telephone user to send and receive visual advisory and call back messages The Executive model telephone is fully equipped for HF speaker...

Page 12: ...he DSS Console buttons are programmed by the Station User using the FEAT 5 command then pressing the button on the DSS to be programmed All system feature codes may be stored on the Programmable Featu...

Page 13: ...an available Programmable Feature Button Operation steps are oriented for the Executive Key Telephone since the interactive LCD prompts encompass all Executive Key Telephone functions Three LCD inter...

Page 14: ...YES and NO or cycled through several data messages when the user presses the chg button next Press the next button to present the next selection or the next programmable item within the current catego...

Page 15: ...s are provided alphabetically following Table 2 System Numbering Plan The following variables apply to the Feature Access Code table refer to Table 6 aaa account code up to 24 digits cc DHS CO numbers...

Page 16: ...1 F 7 1 Alarm Station Hour Minute F 9 2 soft button F 9 2 hh mm F 9 2 soft button F 9 2 hh mm Cancel F 9 2 F 9 2 F 9 2 F 9 2 Authority Code Traveling Class of Service F 5 5 F 5 5 F 5 5 F 5 5 Automati...

Page 17: ...line button CO line button CO line button Call Intercom Cancel F 9 1 F 9 1 F 9 1 F 9 1 Idle Busy soft button F 9 1 soft button F 9 1 Call Forward Busy F 2 soft button F 2 1 ss F 2 soft button F 2 1 s...

Page 18: ...P3 F 6 F 6 F 6 F 6 Idle F 2 soft button F 2 0 ss F 2 soft button F 0 sss No Answer x 0 1 2 3 4 F 2 soft button F 2 4 ss x F 2 soft button F 2 4 sss x Call Park F 7 3 ss F 7 3 ss F 7 3 sss F 7 3 sss An...

Page 19: ...ANS HOLD sss TRANS Call Waiting Allow F 6 8 Unavailable F 6 8 Unavailable Caller ID Answered Call Table FP3 F 9 Unavailable F 9 Unavailable Unanswered Call Table F 9 Unavailable F 9 Unavailable Camp O...

Page 20: ...lease Station F 7 4 ss F 7 4 ss F 7 4 sss F 7 4 sss Supervised F 6 0 F 6 0 F 6 0 F 6 0 Talk Privately soft button F 5 7 soft button F 5 7 Unsupervised F 7 7 F 7 7 F 7 7 F 7 7 Directory Dial FP3 F 7 9...

Page 21: ...LD HOLD HOLD HOLD Intercom call 2 or 3 digits 10 81 10 81 100 195 100 195 Message Waiting Cancel F 9 6 F 9 6 F 9 6 F 9 6 Executive Notify F 9 0 Unavailable F 9 0 Unavailable Send F 9 6 F 9 6 F 9 6 F 9...

Page 22: ...l Paging Speakers F 5 0 soft button F 5 0 1 F 5 0 soft button F 5 0 1 Meet Me Answer F 5 9 F 5 9 F 5 9 F 5 9 Station Group g group number F 5 0 soft button F 5 0 3 g F 5 0 soft button F 5 0 3 g Pause...

Page 23: ...1 F 1 dd n HOLD Station Feature Button Programming F 3 F 3 F 3 F 3 Feature Check F 8 Unavailable F 8 Unavailable Headset Mode F 9 F 9 F 9 F 9 Intercom Mode Select H T P F 9 8 F 9 8 F 9 8 F 9 8 Lock F...

Page 24: ...pp Unavailable User Saved Number Redial Memo pad saved number F 5 F 5 F 5 F 5 Voice Mail Monitor F 6 4 F 6 4 F 6 4 F 6 4 Voice Over Busy while busy tone is heard Soft Button F 5 6 Soft Button F 5 6 Al...

Page 25: ...ccount code will be displayed in the SMDR call record printout 5 If an error occurs you may re dial a new account code by returning to Step 1 Conditions If you dial an invalid account code you will he...

Page 26: ...code 5 From an Enhanced Telephone press From an Executive Telephone press save 6 If an error occurs you may re dial a new account code by returning to Step 1 in this procedure Alarm Station Descripti...

Page 27: ...E To turn OFF a signaling alarm When the alarm time is reached you will hear tone ringing and the display will show 1 Press ack Canceling an Alarm To cancel a programmed alarm 1 Press FEAT 2 Dial 9 2...

Page 28: ...play shows 3 Dial the password 4 Press save The display shows 5 You have three programming choices System Service Mode System Date and Time System Speed Dial Numbers System Service Mode 1 Press svc Th...

Page 29: ...ue programming System Date and Time 7 Press back or next to return to the main Attendant Administration menu The display will show System Speed Dial Numbers 1 Press spd The display shows 2 Dial the Sy...

Page 30: ...a bin chaining command in a Speed Dial bin enter FEAT 1 nn When the code FEAT 7 0 or FEAT 3 is entered into a speed dial bin they occupy one digit position When the code FEAT 1 nn is entered into a sp...

Page 31: ...ing to your COS Executive Telephones 1 Perform the Operation Steps 1 3 2 An Executive Telephone will display 3 Press save 4 Dial your password 5 Press save The display shows 6 You may now dial accordi...

Page 32: ...tomatic Line Selection Description This feature allows you to access a specific outside line or intercom ICM automatically when you lift the handset or press SPKR A line will not be accessed automatic...

Page 33: ...1 Press FEAT 2 Dial 9 5 The display will show 3 Press the chg button to select between ICM OUTG LN any outgoing line CO LN for each of the equipped lines Canceling an Automatic Line Selection Basic a...

Page 34: ...process will begin when the busy station hangs up Operation Call the station that you want to queue An Executive Telephone will display the following according to the status of the telephone you are c...

Page 35: ...al Call Back ring for 30 seconds Lift the handset or press SPKR Executive Telephones To send a Call Back 1 Press cbck The display will show either or To answer a Call Back 1 When the Call Back process...

Page 36: ...called station Call Forward Display FP3 Description When any type of station call forwarding is invoked the LCD display will normally indicate the call forwarding mode at all times This enhancement h...

Page 37: ...ode combinations to activate the desired Call Forward feature Regardless of whether the station where calls are being forwarded is a key telephone or single line telephone theuseratthe forwardedstatio...

Page 38: ...series Caller Identification Name Number Caller ID FP3 Description The calling party numbers should be displayed if available on incoming caller ID calls in addition the user may toggle between the n...

Page 39: ...ed Call Table While reviewing the answered calls you will have the option to dial a number obtain more information for a particular call or delete a call Operation 1 Press FEAT 2 Dial 9 The display wi...

Page 40: ...iption Caller Identification information for 200 unanswered calls is stored in a system wide Unanswered Answered Call Table While reviewing the unanswered calls you will have the option to dial a numb...

Page 41: ...on to review information such as the telephone number of the caller the date time of the call and name of the caller Conditions Any Executive telephone user can review the Caller ID Unanswered Call Ta...

Page 42: ...an Executive Telephone the display will show 2 Dial the station number For example if station 12 is dialed the display at an Executive Telephone will show 3 If a call is currently parked at station 12...

Page 43: ...e the display will show 3 Dial the station number where the call is parked Call Pickup Description You may answer calls ringing at another station using the Direct Call Pick Up or Group Call Pick Up f...

Page 44: ...e caller is waiting and this feature is enabled Operation 1 To enable Call Waiting Press FEAT 2 Dial 6 8 The display will show To disable Call Waiting 1 Follow Steps 1 and 2 above to also disable the...

Page 45: ...hows The original call at Station 16 is placed on Hold automatically if Auto Hold Allow is enabled or disconnected if not enabled The display at Station 12 shows To reject 1 Press reject Station 12 he...

Page 46: ...on Basic and Enhanced Telephones 1 Press the busy line button You will hear busy tone 2 Press FEAT 3 Dial 9 3 You will hear error tone if the line is already camped on You will hear ringing when the l...

Page 47: ...g Time is 30 seconds If the camp on goes unanswered during the 30 second ring time the camp on is canceled Busy Station Description Camp On is used to privately alert a busy station for immediate cons...

Page 48: ...ld or hangs up the Camp On will ring at the station 3 If the camped on station has already received a Camp On from a different station your Camp On will be denied you will hear an error tone and the d...

Page 49: ...s FEAT 5 Dial 6 0 The display shows 6 You will hear a confirmation tone and momentarily the display will change to To add a fourth party 1 Press HOLD 2 Dial the fourth party 3 Press FEAT 4 Dial 6 0 Th...

Page 50: ...ernal party or to setup a private talk with any one attending party When the controlling party exits a conference the newest invited internal party is designated as the new controlling party Unsupervi...

Page 51: ...Enables station users to obtain a directory of station users and have the system dial the extension shown in the display The DHS system provides locations for up to 200 names each consisting of a maxi...

Page 52: ...dial number the number stored in the speed dial bin will be displayed 2 Press a soft key 3 Once an idle line is accessed the number displayed is dialed Distinctive Ringing Station FP3 Description You...

Page 53: ...ion DND allows you to temporarily block and discontinue ringing from incoming CO calls and intercom calls You can activate DND while your telephone is idle or busy Some stations with a higher COS may...

Page 54: ...tegration situations such as recalling at main attendant instead of the intended voice mailbox DND Override Description If you have an Executive Telephone you may override a station in DND if you have...

Page 55: ...FP3 Description One DSS console may be assigned to a station Each DSS Console uses one digital station port Up to 24 DSS consoles may be installed on a system Features are separated into three distin...

Page 56: ...a CO line group Table 5 CO Line Flex Button Codes 3 Press HOLD To erase the contents of a programmable feature button 1 Press FEAT 2 Dial 5 Table 5 CO Line Flex Button Codes 00 Any Group 4 CO Line 4 0...

Page 57: ...ton The current contents of that button is displayed 4 Press show The name of the current feature stored is displayed 5 Press chg The display shows the following DHS Or on the DHS E Two feature button...

Page 58: ...number 3 Press save OR 1 On the DHS E Press DIR The display shows 2 Dial the station number 3 Press save To program a system feature 1 On the DHS press soft key feat then chg 2 Dial the Feature code...

Page 59: ...ects the system to monitor distant party disconnect or False Hold conditions Operation 1 While connected to any CO line 2 Press HOLD Conditions Certain COs do not provide loop supervision Call abandon...

Page 60: ...r to place and retrieve calls ON and OFF of hold by simply pressing the HOLD button Operation 1 Press HOLD A currently connected call will be placed on hold If there was a previously held call this ca...

Page 61: ...scription You may place any CO line on System Hold by one button operation of HOLD Operation While on a line the green lamp for that line is I Use flashing double wink rate 1 Press HOLD The green lamp...

Page 62: ...tion is busy busy tone is heard 4 If the called busy station has Call Wait enabled ringback tone is heard Other Displays When the station is in DND If the station number dialed is not connected If the...

Page 63: ...ve Key Telephone you will be given the option to leave a message 1 Press msg and the display changes to To send a Message Waiting 1 Press call me To send a customized message 1 Press preprog 2 Press c...

Page 64: ...When is pressed after a letter has been selected for this character posi tion the selected letter is forced to lower case Q In some cases you may wish to select letters accessed by the same dial pad...

Page 65: ...one Operation To program a message 1 Press FEAT 2 Dial 9 0 The display will show To customize a message 1 Press chg 2 Use the dial pad keys to enter your personalized message Table 6 Dial Pad Key Prog...

Page 66: ...d of a call attempt via the Message Waiting feature Operation Basic and Enhanced Telephones To send a Message Waiting 1 Press FEAT 2 Dial 9 6 3 Dial the station number where the message is to be left...

Page 67: ...gle Message Waiting 1 Your telephone display shows the following and the Message Waiting lamp if a button is programmed will flash 2 Press reply to answer the message or del to delete the message with...

Page 68: ...ing in the system at any one time Music on Hold MOH Description Any intercom or CO line call placed on Hold will hear music if the system is equipped with an External Music Source Night Service Descri...

Page 69: ...age a group or place a system wide internal page External Paging access external ancillary paging equipment All Call Paging access all paging zones internal and external Operation Basic and Enhanced T...

Page 70: ...our telephone Operation You may either choose a specific CO line for use with LNR by first pressing that CO line button or you may allow the line to be selected automatically by the LNR feature 1 Pres...

Page 71: ...n a telephone number to be dialed later Operation After dialing a number that is busy or is not answered 1 Press FEAT 2 Dial 5 1 At an Executive Key Telephone the display shows To dial a saved number...

Page 72: ...Telephones To store a telephone number in a personal Speed Dial bin 1 Press FEAT 2 Dial 1 3 Dial the bin number 00 19 in which to store the telephone number 4 Dial the telephone number 5 Press HOLD Yo...

Page 73: ...ows the current contents of that bin 5 Press chg The display shows 6 Dial the telephone number to be stored up to 16 digits 7 Press save To continue storing telephone numbers in additional bins 1 Repe...

Page 74: ...ired bin number 00 99 Station Feature Status Check Description The Executive Key Telephone user can quickly determine the status of all user controlled features Operation 1 Press FEAT 2 Dial 8 The dis...

Page 75: ...ress HOLD 2 Dial the transfer to station Hunt Group number 3 Press TRANS to transfer the call unscreened To perform a Screened transfer 1 Press HOLD 2 Dial the transfer to station Hunt Group number 3...

Page 76: ...e Key Telephone the display shows 3 Enter the number to be stored up to 16 digits 4 Press SAVE To Dial 1 Press FEAT 2 Dial 5 Voice Announce Hands Free or Privacy Description Intercom calls can be rece...

Page 77: ...ssages for any station the Voice Mail button will flash The display at Executive Key Telephones will show To retrieve a voice mail message 1 Press the Voice Mail button or press the reply button on an...

Page 78: ...port must be programmed as type VM If no Voice Mail button is programmed it will default to flex button 20 on your telephone Voice Mail Button Description Voice Mail button is used to retrieve voice...

Page 79: ...pressing answer Return to idle and allow the caller to continue leaving a message by pressing exit Basic and Enhanced Telephones To enable monitoring 1 Dial 1 The MUTE lamp will light 2 Dial 3 to all...

Page 80: ...EAT 2 Dial 5 6 Executive Telephones To place a Voice Over Busy 1 Call any busy telephone You will hear busy tone and your telephone displays 2 Press next The display shows 3 Press voice The display sh...

Page 81: ...and have Mute activated the line will remain muted until the Voice Over Busy is complete Voice Recorder Description If you have an integrated voice mail system this feature will allow you to record in...

Page 82: ...on is established the display will show 4 Disable the feature at any time by Steps 1 and 2 above or by pressing a programmed feature button RECORDER SETUP RECORDING Use of this feature may be interpre...

Page 83: ...e Telephones and Analog devices FAX modem cordless phone etc connected to the DHS DHS E via the 2 Port Analog Adapter and 2 Port Analog Expander An abbreviated feature index is provided refer to Table...

Page 84: ...Call Brokering F F Call Forward Busy 21 SS 21 SSS Busy No Answer 25 SS T 25 SS T Cancel 2 2 Direct all modes 22 SS 22 SSS Follow Me Forward 23 SS PPPP 23 SSS PPPP Idle 20 SS 20 SSS No Answer 24 SS T 2...

Page 85: ...Set Clear 4 4 Hold F wait F wait Retrieve 6 6 Retrieve from Another Station 7 SS 7 SSS Hot Line Cancel 4 4 CO Line 4 T 3 n 4 T nnn nnn 700 717 External Page 4 T 501 4 T 501 Internal All Call Page 4 T...

Page 86: ...5 Last Number Redial 8 8 Line Flash CO PBX F 3 F 3 Message Waiting Cancel 96 SS 96 SSS Send 96 SS 96 SSS Page Page All Internal 500 500 External Paging Speakers 501 501 Meet Me Answer Meet Me Page 59...

Page 87: ...el 92 92 Set 92 hhmm 92 hhmm Station Lock 97 PPPP 97 PPPP Password Change 97 PPPP pppp 97 PPPP pppp Unlock 97 PPPP 97 PPPP Voice Mail 64 64 Transfer F SS F SSS Voice Over Busy Originate 56 56 Table 10...

Page 88: ...ed Call Table 32 Calling Number Name Dis play 31 Review Call Information 34 Unanswered Call Table 33 chg 7 Class Of Service COS Authority Code 23 clear 7 CO Line Transfer 68 Conference Supervised 41 U...

Page 89: ...Hold MOH 61 N next 7 P Page 62 Pause 63 Privacy refer to Voice Announce Programming Soft Button Prompts 7 S save 7 show 7 Single Line Telephone SLT Feature Access 77 Soft Button Prompts 7 Speed Dial...

Page 90: ...www vodavi com 2000 Vodavi Technology Inc Vodavi is a registered trademark of Vodavi Technology Inc SP7052 00...

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