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Commonly Asked Questions
1. What is PCM Audio?
• PCM stands for Pulse-Code Modulation and it is a direct digital representation of an analog signal . It
means the digital signal does not contain any algorithm or implement compression .
2. Why do I hear a strange growling & buzzing noise through the Optical Input?
• The strange buzzing noise is what happens when a Dolby audio signal is fed into the SmartTVOke . The
audio compression used by Dolby audio signals is incompatible with the SmartTVOke .
• Change the optical out settings on the TV from Dolby to PCM for correct audio .
3. What is the range of the microphones?
• The maximum range is approximately 40ft .
4. What is the operational frequency of the microphones?
• The microphones operate in the 2 .4Ghz band .
5. What do I do if the microphones start dropping out?
• The first step is to change the frequency of the mics, refer to Pairing the Microphones for instructions
on how to do so .
• The second step would be to change the batteries and move the receiver away from any sources of RF
signals like routers and cordless phones that operate in the 2 .4Ghz band .
• If the problem persists, please call VocoPro at 800-678-5348 .
6. I lost my original power supply, what can I do?
• Any standard computer USB jack will power the SmartTVOke . You can also use any power adapter rated
at 5V DC .
7. I’m missing some parts from my box. What do I do?
• Please call VocoPro regarding any missing or defective parts at 800-678-5348 .
