ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only
VIZIO provides a warranty to the original purchaser of a new Product against defects
in materials and workmanship for a period of one year of non-commercial usage
and ninety (90) days of commercial use. If a Product covered by this warranty is
determined to be defective within the warranty period, VIZIO will either repair or
replace the Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@
VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 5:00AM to 9:00PM
Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific
Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE
SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER. Proof of purchase in the
form of a purchase receipt or copy thereof is required to show that a Product is
within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement
parts and Products may be new or recertified at VIZIO’s option and sole discretion.
Replacement parts and Products are warranted for the remaining portion of the
original warranty or for ninety (90) days from warranty service or replacement,
whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will
cover return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE
SENDING ANY PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton
box and shipping material or packaging that affords an equal degree of protection.
VIZIO Technical Support will provide instructions for packing and shipping the covered
Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship.
This warranty does not cover, for example: cosmetic damage, normal wear and
ONE-YEAR LIMITED WARRANTY
tear, improper operation, improper voltage supply or power surges, signal issues,
damages from shipping, acts of God, any type of customer misuse, modifications or
adjustments, as well as installation and set-up issues or any repairs attempted by
anyone other than by a VIZIO authorized service center. Products with unreadable or
removed serial numbers, or requiring routine maintenance are not covered. This one
year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”,
or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL
LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY
CAUSE WHATSOEVER INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE, OR
DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT,
SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT. VIZIO
SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA,
COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL
OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON
HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS
MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE.
CHECK www.VIZIO.com FOR THE MOST CURRENT VERSION.
All VIZIO products include FREE lifetime technical support.
The VIZIO support team is highly trained and is based in the United States.
We can help with:
• Product Setup
• Technical Problems
• Warranty Questions
• And More
Phone:
Email:
Web:
(877) 698-4946
(TOLL-FREE)
[email protected]
www.VIZIO.com/support
Hours of operation:
Monday - Friday: 5 AM TO 9 PM
(PST)
Saturday - Sunday: 8 AM TO 4 PM
(PST)
TECHNICAL SUPPORT
