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UNITED STATES AND CANADA
BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE
TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE
READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS
OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY
(30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE
AUTHORIZED RETAILER WHERE YOU PURCHASED IT.
This warranty contains a binding arbitration agreement and a class action
waiver for United States residents. If you live in the United States, the binding
arbitration agreement and class action waiver affect your rights under this
warranty. Please read the text under the section titled “Binding Arbitration
Agreement; Class Action Waiver (U.S. Residents Only)” carefully.
How Long This Warranty Lasts
For non-commercial use, VIZIO warrants the product on the terms set forth
below for one (1) year from the date of original purchase. For commercial
use, VIZIO warrants this product on the terms set forth below for ninety (90)
days from the date of original purchase.
What This Warranty Covers
VIZIO warrants the product against defects in materials and workmanship
when the product is used normally in accordance with VIZIO’s user guides
and manuals.
Except where restricted by law, this warranty applies only to the original
purchaser of a new product. The purchase must have been made from an
authorized retailer in the United States (including Puerto Rico) or Canada.
The product must also be located in the country where it was purchased at
the time of warranty service.
Zero Bright Pixel Defect Guarantee (Displays Only)
Your product may qualify for a warranty against “zero bright pixel” defects
for the duration of the warranty on select new product purchases. To
determine if this guarantee applies to your product, refer to the model’s
product information page at www.vizio.com, look for the “zero bright pixel”
guarantee on the box, or contact VIZIO Technical Support at the email
address or telephone number below.
Limited Warranty
How to Get Service
Before obtaining warranty service, you may visit www.vizio.com for
additional help and troubleshooting. To obtain warranty service, contact
VIZIO Technical Support via email at [email protected] or via phone
at 877 MY VIZIO (877-698-4946). The VIZIO Technical Support hours are
6:00AM to 9:00PM Monday through Friday and 7:00AM to 4:00PM Saturday
and Sunday, Pacific Time.
Your Obligations Before Service
You must obtain pre-authorization before sending your product to a VIZIO
service center. You may be required to supply a purchase receipt (or copy) to
show that the product is within the warranty period.
When you return a product to a VIZIO service center, you must ship the
product in its original packaging or in packaging that affords an equal degree
of protection. VIZIO Technical Support will provide instructions for packing
and shipping the product to the VIZIO service center.
ALL USER DATA AND DOWNLOADED APPLICATIONS STORED ON A
PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND ALL
SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored to
its original state. You will be responsible for restoring all applicable user data
and downloaded applications. Recovery and reinstallation of user data and
downloaded applications is not covered under this warranty. In order to
protect your personal information, VIZIO recommends that you always clear
all personal information from the product before it is serviced, regardless
of the servicer.
VIZIO’s Responsibilities
If VIZIO determines that a product is covered by this warranty, VIZIO will (at
its option) repair or replace it, or refund the purchase price to you. There will
be no charge for parts or labor during the warranty period. Replacement
parts may be new or recertified at VIZIO’s option and sole discretion.
Replacement parts and VIZIO’s labor are warranted for the remaining
portion of the original warranty or for ninety (90) days from warranty service,
whichever is longer.
Types of Service
