Network Setup
There are two ways that your smart device can be connected
to your network:
1. Wired
- using Ethernet cables to connect the router and
Internet-capable devices, or
2. Wireless
- using radio waves, also known as
Wi-Fi
,
transmitted through a router.
You can connect your smart device using either of these
methods. However, VIZIO recommends using a wired network
connection for the most reliable connection and the best
performance.
How fast should my Internet connection be?
VIZIO recommends high-speed Internet service with speeds of
1.5mbps or higher.
Video Streaming FAQs
Your smart VIZIO devices allow you to stream TV, movies, and
games over the Internet. The information in this FAQ will help you
determine the best way to set up your network and get the best
video streaming experience available. If you are unfamiliar with
some of the terms used in this FAQ, see the glossary on page 4.
Network Setup — Wired vs Wireless?
BEST
GOOD
Some apps and high-definiton video may require
higher connection speeds to function properly.
(Check the app’s documentation for
more information.)
I don’t know how fast my Internet connection is. How do
I find out?
If you don’t know what your connection speed is, you can test
it here:
www.speedtest.net
, or contact your Internet Service
Provider (ISP).
My video keeps pausing or freezing. What should I do?
Your video may be stopping momentarily to re-buffer.
Re-buffering is caused by changes in your Internet connection
speed. Streaming a movie online requires a stable high-speed
Internet connection to avoid freezing and re-buffering. Make
sure you have a consistent connection of at least 1.5mbps or
higher while streaming movies.
My Internet connection is fast, but I’m not getting high-
definition video. What should I do?
If you’ve confirmed that your network speed is 1.5mbps or
higher, you may need to:
1. Increase your bandwidth:
• Stop other online activity, like online gaming, file
sharing, or other video streaming. These activities can
significantly decrease your bandwidth.
• If using Wi-Fi, make sure your network is secure. If your
network is unsecured, you may be unknowingly sharing
your signal with other people in your area.
2. Adjust the video quality settings on the streaming app.
Try switching the setting to a lower quality to eliminate
interruptions in the video stream.
Your VIZIO smart device may not support all of these
applications. See the device’s user manual for more
information.
