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7.
What type of audio formats does Q9 support?
MP3/WMA/M4A/AAC
8.
What type of photo formats does Q9 support?
JPG/JPEG/BMP/PNG
9.
How long will the LED light source in Q9 last and can it be replaced?
Q9 does not use a typical light source. It uses a set of Light Emitting Diodes (LED) to
illuminate and project images. LED’s have a greater lifespan than conventional lamps. The
Q9’s LED is estimated to last for approximately 30,000 hours. The lifespan of the LED
depends on factors such as brightness, usage, environmental conditions. LED brightness
can decrease over time. The LED module is not replaceable.
10.
I’ve lost my remote. Where can I get a replacement?
Contact your Reseller or Vivitek Service via www.vivitekcorp.com (select region) to obtain
a replacement remote (Charges may be applied).
11.
Why won’t Q9 recognize my USB flash drive?
The USB flash drive must be formatted in FAT32, FAT16 or NTFS.
12.
Why won’t some App Store or third party “sideload” APK applications run properly on Q9?
Many applications run smoothly on Q9 without issue, however interoperability with all
applications available from the App Store or with third party APK installations are not
assured. Some applications have a minimum version of Android or other system
requirements, so it is recommended to check an application’s system requirements before
installing onto Q9.
13.
Why won’t some apps or videos wirelessly cast (or stream) content from my mobile device
to Q9?
While many protocols and apps have been tested to wirelessly cast (or stream)content
smoothly to Q9, sometimes there are regional restrictions or compatibility issues for video
streaming from a mobile device to Q9. It is recommended to contact your mobile device
manufacturer, telecom provider or application developer for compatibility and limitations.
Vivitek Support Site
Please visit www.vivitekcorp.com and select your region for more information, support and
product registration.
