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TECH SUPPORT & SERVICE
If something goes wrong with your product, customer support is available to assist
you. You can contact Customer service by phone at 1-888-227-2447 or by email at
[email protected]. Customer service hours of operation are Monday – Friday
from 8 am to 5 pm Eastern standard time.
Most service issues can be resolved using our internet update software, but in the
event the product needs to be returned to Superchips for service, please follow these
important steps:
1) Contact Superchips customer service at 1-888-227-2447 within the hours
of operation listed above. If the product needs to be returned your customer
service rep will provide you with a Return Authorization number (RA#).
2) If the product is under warranty you will need to provide a copy of the original
sales receipt. The Sales receipt must have the name and address of the business
where you purchased the product from. Invoices, credit card statements, or sales
receipts from an online payment service company will not be accepted.
3) Box up the product along with a copy of the original sales receipt, a description
of the problem and your contact info.
4) Mark the outside of the shipping box in bold print with the RA# provided to you
by the customer service agent.
5) Send the product postage paid to:
POWERTEQ
Attn: Warranty Claims RMA #
1080 South Depot Drive
Ogden, UT 84404
We will inspect the product and either repair it or replace it with a new or rebuilt
product. We reserve the right to use refurbished parts when making repairs.
