1-6 About the DXL5000
DXL5000 User and Technical Manual
1.3 Getting Support for Your DXL5000
You can contact the Vislink Technical Support staff as follows:
24-hour Worldwide Customer Support
E-mail:
Telephone: +1 978-671-5929 or
888-777-9221
Customer Service
E-mail:
Telephone: +1 978-671-5700 Press
3
Monday-Friday, 8AM-5PM EST USA
When you contact Technical Support, include the following information:
•
Model number and serial number of the unit (located on a label on the bottom of each
unit).
•
Approximate purchase date.
•
The system information that is contained on the
Status—Firmware Revisions
screen of
the transmitter or receiver. For information about obtaining this information, see
Monitoring Radio Status (Status Tab)
1.3.1
Supported Repairs
There are no supported field repairs to the DXL5000 without contacting Technical Support.
CAUTION
If you attempt field repair without contacting Technical Support,
you risk damaging your equipment. If your equipment is under
warranty, you may also affect your warranty coverage. The DXL5000
requires specialized test equipment and software to calibrate operating
characteristics after repair.
1.3.2
Replacement Parts
The parts available are as follows:
•
External AC Power Cable (120/240 VAC) that connects AC power to the DXL5000 IDU.
•
AC Power Fuses as described in
