Visioneer PATRIOT D40, User Manual, Page: 48 / 57

V
ISIONEER
®
P
ATRIOT
D40 M
AINTENANCE
42
S
CANNER
U
SER
’
S
G
UIDE
■ Steady red : the scanner is busy or it is not connected to the computer.
■
Flashing red : the scanner is reporting an error.
Error Codes
The status light indicates the current state of the scanner. If your scanner experiences hardware problems, the
status light turns red and will flash a specific number of times, pause, and then repeat the same number of flashes.
The number of flashes between pauses indicates the hardware error code. The LED display will also flash an “E”
then the error code number that matches the status light’s blinking pattern.
Descriptions of the most common patterns are listed below. In all cases, you should turn off the scanner and
check the scanner setup. Make sure the USB cable is plugged into the scanner and computer. Make sure the
power cord is plugged into the scanner and into a wall outlet. Contact Visioneer Technical Support if you
experience a different blinking pattern.
U
NINSTALLING
Y
OUR
S
CANNER
Use the options in the Windows Control Panel to remove the scanner driver and modules, and any other software
provided with the scanner.
Please leave the scanner’s USB cable plugged into the computer while uninstalling the scanner driver. Unplug the
USB cable when directed to do so in the instructions below.
Open the list of installed programs in the Windows Control panel.
Error
Code Problem Description Solution
0 Scanner is not connected to
the computer
(The LED does not flash “E” and
the status light remains blue.)
A cable may be loose. Check that the scanner’s cables are correctly attached
to the computer. If the scanner still does not connect, re-boot the computer.
4 Paper jam Open the ADF cover and remove the jammed page. See Clearing Paper Jams
on page 31.
5 Multiple paper feed Multiple pages have fed through the scanner at one time. Open the ADF door
and remove the pages from the scanner. Make sure the pages are not stuck or
taped together before loading them in the ADF. If the problem persists, clean
the scanner as described in
Cleaning Inside the Automatic Document Feeder
on page 32.
6 The scanner’s cover is open The ADF door is not closed all the way. Open the scanner, make sure the
paper guides are properly seated in the scanner and that the roller covers are
fully closed, and then close the ADF again. Push down on the lid until it locks
into place.
7, 8 The lamp in the scanner body
or lid has malfunctioned This usually occurs if the power was disconnected during a scan. Turn the
scanner off, then back on again. If the problem persists, turn off the scanner,
re-start the computer, then turn the scanner on. If the problem continues,
and your scanner’s power is plugged into a surge protector or UPS battery
backup, try plugging the scanner power directly into a wall outlet.
All
Other
Codes An internal part in the scanner
may have malfunctioned Turn off the power to your scanner, re-boot your computer, then turn it back
on. If the problem persists, contact Visioneer Technical Support.