T
ROUBLESHOOTING
63
T
ROUBLESHOOTING
In addition to the troubleshooting information contained in this
section, please see the Readme file on your installation CD. The
Readme file contains additional information that may help you
diagnose problems with the scanner.
If you try the troubleshooting procedures described in this section and
in the Readme file, and the scanner still has problems, you may have a
malfunctioning scanner. Refer to the technical support card you
received with your scanner for contact information. Also visit our web
site at www.visioneer.com for additional technical information.
Problem: The scanner won’t scan. What’s wrong?
Check for one of these possible problems:
•
Is a cable loose or not plugged in securely?
Inspect all cable
connections. Make sure all the cables are plugged in securely.
•
Is the scanner’s status light on?
Turn on the scanner’s power. If the
status light doesn’t come on, plug the power supply into another
electrical outlet.
•
Is the scanner’s locking tab in the locked position?
Slide the
locking tab to the unlocked position. If you tried to scan with the
scanner locked, you must restart your computer after unlocking the
scanner.
•
Did you restart the computer after installing the software?
If you
didn’t restart the computer, it may not have loaded all of the software
files. Try restarting your computer.
•
Did you select another TWAIN source for acquiring images?
If
you use multiple TWAIN devices with your computer, you may have
selected another source for images. Start the PaperPort software and
click the Scan icon on the PaperPort command bar and make sure
Visioneer 9750
is selected as your scanner.
