32
33
1. What this warranty covers
1.1
We warrant that each Freedom Mini-
laptop is free from defects in materials
and workmanship under normal use
during the warranty period. The warranty
period for the Freedom Mini-laptop starts
on the original date of delivery to you (the
Customer) for a period of 12 months for
everything except the battery, unless we
inform you otherwise in writing. A 6 month
warranty period is included against the
battery from the original date of delivery
to you.
1.2
This warranty is offered as a collect and
return service. Only the cost of the parts
and labour involved in servicing any eligible
repairs under this warranty are covered.
1.3
This warranty also covers the cost
of shipping to and from mainland UK
and Northern Ireland addresses for all
eligible repairs.
1.4
This warranty also includes a
technical support service via telephone
for the full duration of the warranty. Call
on 0800 952 2294. Support is available
between the hours of 9.00am to 5.30pm
on Business Days. (‘Business Days’
means a day not being Saturday or
Sunday). This technical support service
only provides support on the Freedom
Mini-laptop and software installed on
the Freedom Mini-laptop supplied by us.
2. How to get warranty service
2.1
If the Freedom Mini-laptop does not
function as warranted during the warranty
period, you may obtain warranty services
by dialling the number detailed above.
The warranty service is only available in
the UK, therefore additional charges (for
cost of shipment) may apply for warranty
claims outside of the UK.
3. What we will do to correct problems
3.1
Where a Freedom Mini-laptop received
by you does not work on arrival or within
28 days of the date of delivery, we will
arrange for collection and replacement of
the Freedom Mini-laptop at our cost. We
will supply you with a replacement, or where
there is no branded Freedom Mini-laptops in
stock, with either a functionally equivalent or
superior specification Freedom Mini-laptop.
3.2
We will attempt to diagnose and
resolve your problems over the telephone
or e-mail. We may direct you to download
and install designated software updates.
If you contact us about a software
issue i.e. an issue with the pre-installed
software on the Freedom Mini-laptop, we
shall direct you to the correct third party
software provider for assistance.
3.3
Some problems can be resolved with
a replacement part that you can install
yourself called a “Customer Replaceable
Unit” or “CRU”. If so, we will ship the
CRU to you for you to install. You are
given the opportunity to call us back and
we will take you through the installation
process or arrange for you to send the
Freedom Mini-laptop back to complete
the install.
3.4
If the problem cannot be resolved
over the telephone or remotely, through
your application of software updates
(which we will guide you through) or
the installation of a CRU by you, we will
arrange for service of the Freedom Mini-
laptop at a third party UK repair centre.
For warranty claims within mainland UK
we will bear the costs of shipment to and
from our warranty repair centre.
3.5
If we determine that we are unable
to repair the Freedom Mini-laptop, we
will replace it with one that is at least
functionally equivalent.
3.6
If we determine that problems are as
a result of Customer misuse, improper
maintenance, accidents, modifications,
unsuitable physical operating environments,
power surges or natural disasters, our third
party repair centre will offer to repair the
Freedom Mini-laptop at a set price to you of
£110 including vat and delivery charges.
Service levels:
3.7
All technical support requests will be
brought to a point of resolution within 24
hours of the initial fault being reported
by you (excluding weekends and bank
holidays). By resolution we mean either
the fault is fixed or a time has been
arranged with you to pick up the Freedom
Mini-laptop to come back in for repair.
3.8
Repairs will be carried out within a
ten (10) Business Day timescale and will
return the Freedom Mini-laptop to you
within such timescale.
4. Replacement of Freedom Mini-
laptop or part
4.1
When the warranty service involves
the replacement of a Freedom Mini-laptop
or part, the replaced Freedom Mini-laptop
or part goes back into the stock holding
and the replacement Freedom Mini-laptop
or part becomes your property.
4.2
Only unaltered Freedom Mini-laptops
and parts are eligible for replacement.
For the purposes of this clause ‘unaltered’
means no hardware alterations have
been made to the Freedom Mini-laptop
by you. The replacement Freedom Mini-
laptop or part provided may not be new,
but it will be in good working order and
at least functionally equivalent to the
original Freedom Mini-laptop or part The
replacement Freedom Mini-laptop or part
shall be warranted for the balance of the
period remaining on the original Freedom
Mini-laptop.
4.3
Customer Responsibilities: Before we
replace a Freedom Mini-laptop or part,
you agree to:
remove all features, parts, options,
1.
alterations, and attachments not under
warranty service;
ensure that the Freedom Mini-laptop or
2.
part is free of any legal obligations or
restrictions that prevent its replacement;
and
authorise us to service a Freedom
3.
Mini-laptop or part.
5. Additional customer responsibilities
Where applicable, before service is provided,
you agree to:
follow the service request procedures that
1.
we specify;
backup or secure all programs and data
2.
contained in the Freedom Mini-laptop;
provide us with all system keys or
3.
passwords to perform the warranty
service; and
ensure that all information about
4.
identified or identifiable individuals
(“Personal Data”) is deleted from the
Freedom Mini-laptop or that, with
respect to any Personal Data that you do
not delete, you are in compliance with all
applicable laws.
6. Use of personal information
6.1
If you obtain services under this
warranty, we will store, use and process
information about your warranty service
and contact information, including
name, phone numbers, address, and
e-mail address. We will only use this
information to perform service under this
warranty. We will only disclose customer
information where required by law.
12. Freedom Mini-laptop
Collect and Repair Warranty