13
Troubleshooting
This section describes some common problems that you may experience when
using the monitor.
Problem or Issue
Possible Solutions
No picture on the
display
• Ensure the USB cable is connected properly at both
ends.
• Try another USB port on the computer.
• Ensure the computer is powered on.
• Ensure all drivers are installed and updated (if
applicable).
Display interference
• Check if other nearby electrical devices are causing
interference.
The display is not clear •
The optimal resolution is 800 x 480 (16:10).
Pen
Problem or Issue
Possible Solutions
The pen is not working • Reinstall the pen driver (if applicable).
The pen nib is too
short, or not making
proper contact with the
display
•
Check the condition of the pen nib. If it is too short,
please replace the pen nib.
